Rated 5 out of 5 by Karin14 Great Customer Service
We had a great stay at this hotel on our way from Massachusetts to North Carolina. The staff were very welcoming and the comfort of the hotel was excellent. I would highly recommend this hotel to anyone. We were happy to have a restaurant in the hotel and very happy with the quality of the food.
August 20, 2015
Rated 5 out of 5 by Mario27 My stay for 4 nights
From the moment of my arrival too my departure I was completely satisfied. I changed my plans for following week to be a guest at this hotel. Every staff member I dealt with was a professional, and they have earned my future business. Fair in the restaurant top notch. Jenny was as good as it gets. Marcus addressed me as Chester everything he saw me even from a distance, very professional!
August 4, 2015
Rated 5 out of 5 by Crowder3 Amazing stay for family!
Marcus -front desk was very welcoming and knowledgeable of the hotel amenities!
Carmie -manager, ensured my room met my family's needs!
Restaurant had great food and reasonable prices!
Francisco-restaurant supervisor was very attentive!
July 31, 2015
Rated 2 out of 5 by jts53 Disappointing
Our stay began with disinterested reception desk staff. We went up to our room to find not the king bed that we booked, but two doubles. The room also had not been cleaned properly since the last guest - there was a room key covered in black "gunk" and a used bar of soap in the soap dish plus a general feeling of being disheveled (things "out of place"). When we asked for a new room, desk staff told us that they were out of king rooms (interesting that my mom had been given one when we checked in together but she had not booked it ahead of time). So we ended up in another room with cramped double beds and it needed a good vacuuming (small pieces of trash that were there when we first entered were still there 2 days later when we checked out). This new room also smelled stale and the A/C did not bring the room to a comfortable temperature. We would never stay in this hotel again.
July 31, 2015
Rated 4 out of 5 by bridesmaid2015 Front desk staff
Upon check in the young lady Catherine did not greet me right away and I stood there for 3 mins prior to her speaking. Her attitude was not welcoming and she was not friendly at all. Even though I live in the local area i didn't feel that warm welcome that you should get when checking into a hotel. Staff was not eager to assist when they came into first contact with me and several times I have to speak to be noticed. The housekeeping staff was the only team that seems very friendly and willing to help.
July 21, 2015
Rated 5 out of 5 by Bonnie84 Great Stay
We check in late on Wednesday night and front desk agent were quick and friendly. Over all stay was great. Special Thanks to Marcus at the front desk.
June 1, 2015
Rated 1 out of 5 by junior01 Horrible Customer Service
From the day we checked in, we were greated with rude service. We was issued the wrong room, and after telling the manager Kendra about it, she made it seem like it was my fault and to show an email to prove it, which I thought was uncessary. We didnt get our rooms cleaned everyday. When I asked at the front desk, no one could explain why. The light skin girl with the 2 braids was the ruddest of all. Whenever we would walk into the hotel, they didnt even look up to acknowledge your presense. No Hi, Hey, Hello, anything! When we checked out, no one said thank you for your stay, have a safe trip, or anything! Also the rooms are outdated to say its the Sheraton hotel, expected better quality. Overwall, It will be our last time staying there.
May 27, 2015
Rated 5 out of 5 by Aziza Delightful stay
I had a wonderful experience at this hotel. Very neat, comfortable, with extremely well- trained staff. Spencer, Kate, and Ann went above and beyond all the expectations! They all made their best to accommodate my requests and answer my questions, were very responsive, helpful, welcoming, and nice. Despite me checking in late (I came at 2 am) I got a warm greet and a bright smile on their faces. I will definitely stay here again next time I visit D.C.
April 12, 2015