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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.3 out of 5 by 111 reviewers.
Rated 5 out of 5 by Storm Jonas vs Sheraton front desk and mgmt. I have to start by saying I never give a review. I often forget as I travel alot. The Sheraton Hotel saved us all. Myself and about 75 guest were stuck due to the indcredble storm Jonas. The staff was great in everyway, I want to thank the mgmt and the front desk staff Carmie, Dianne, A Ryelle, Tracy, Awee and Sheena. Cant forget about the restaurant staff thx again. Worst storm in 90 years and Sheraton staff WON!! ;) Thx January 26, 2016
Rated 4 out of 5 by business trip They forgot reg coffee in my room, but i stayed on club level and was able to grab a coffee in the club! January 16, 2016
Rated 1 out of 5 by Very unprofessional and lacked Luster. Front staff upon arrival was very informative as well as personable. The room was older but you could see that there was some refurbishment done to the room. The dials on the television were broken. And housekeeping only supply two washcloths for four people but that's minor. But overall the room was decent not a 3 or 4 star rating as I would give some of the other Sheraton's that my family and I have frequented in the past. Now the kicker was upon checkout , Front staff was not personable they didn't ask how my stay was, nor did the young lady indicate she was printing out my receipt. So I stood there for about 3 to 4 minutes wondering why I was standing there. While waiting I had to hear her complain to another front desk rep and how they didn't do their Job right the night before by not placing notes in its proper place in the system. Finally she gave me my final bill foil. We were given a complementary cookies the night before upon checked in , I simply ask the front desk attendant this morning upon check out what type of cookies they normally provide and again and attitude was very dismissive and she looked at me and said I don't know what they had out last night. So I proceeded to open the bag to show her what type of cookie it was. I explained to her the only reason why I asked in the first place is because my son has peanut allergies. Personally I just think it's a way to respond to people and when you are in the field of hospitality it's only fitting that you'd be hospitable. Never again will I ever stay at the Sheraton. January 3, 2016
Rated 4 out of 5 by Nice Hotel and Excellent Front Desk Staff Hotel was very nice, with a good club floor lounge. Very convenient access to the I95. What really differentiated this hotel from others, was the super positive attitude displayed by the front desk staff Kaneilia and Dionne. Kudos to both of them. December 21, 2015
Rated 4 out of 5 by Great Experience, Great Value, Great Staff I have stayed at this facility at least five times now and each experience was increasingly better than the one before. The Front desk staff(Aryelle & Tracy) that greeted my family and I, was personable, friendly and attentive. They took the time to totally orient us to the hotel and the surrounding area and to make sure our needs were met. I also witnessed both Aryelle and Tracy throughout the weekend dealing with other customers and the level of customer service they exhibited was consistent throughout and that is rare these days. Kudos to the both of them and to Sheraton College Park for employing them. December 14, 2015
Rated 5 out of 5 by Quite and very clean This hotel is very clean and private. Staff is always professional and accommodating. November 18, 2015
Rated 5 out of 5 by Great professional staff This hotel is very clean and private. Staff is always professional and accommodating. November 18, 2015
Rated 4 out of 5 by Frequent Traveler I stay in this hotel 3-4 nights a month, having business in the DC area. In the 5 years that I've stayed here, I have seen quality of services, as well as room comforts, rise considerably. The front desk is a pleasure to work with, recognizing me as a Platinum member, offering me upgrades when possible. Keneilia, at the front desk this evening, was terrific in taking care of my specific needs. I will be coming back here again in the near future. November 10, 2015
  • 2016-02-08 T05:46:53.042-06:00
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