Rated 4 out of 5 by AS0810 Very accomodating and friendly staff!
I loved most everything about this hotel. Mostly, the friendly and accomodating staff. I don't know if it's because I am a New Yorker, but the staff there were amazingly pleasant, patient and accomodating. When my friend and I arrived at the hotel, the shuttle was unavailable; when we called the hotel, they told us to just catch a cab and they'll refund us. Where do you see that kind of service?! So nice of them. Also, we needed directions where to get to places locally and the staff always were great about giving us these directions as well as thier own personal recommendations of bars and stores. They even gave us a quick shuttle ride to CVS because we didn't have a car! On our way out, they gave us two bottles of water for our long cab ride to the beach. Really overall impressed!!
We were a little disappointed that upon arrival after a late flight, the restaurant was closed, since that was partly why we picked this hotel. However, the fact that the staff were so nice, made up for it!
Really beautiful pool, clean hotel overall and really comfortable beds.
Thanks so much for everything!!
May 13, 2013
Rated 3 out of 5 by ll12867 Tired hotel
Though the Sheraton bed was great, the bathroom facilities were poky and more reminiscent of a motel than a hotel. There was a used washcloth hanging from the shower rail and the shower knob came off in my hand. I was given access to the Club Lounge without being told that it had already closed for the evening (8pm, seems early). Was not offered Starwood Gold nightly benefit of beverage/internet. Hotel location is decent but if I had to go back I'd probably go to the Aloft as at least it would be new.
May 9, 2013
Rated 4 out of 5 by Billy Great location
For the most part every thing went well. Read most of the comments about the hotel in past reviews. Only issue was the poor service in the rest. Staff at front desk was excellent.
May 10, 2013
Rated 2 out of 5 by SadSheratonStay A/C is a Commodity
We had THREE HOT nights in the hospitality room and A/C was off at the breaker for the room. Each night we asked that the A/C but cut-on in our large rented hospitality room(s) And each night we were told that Engineering would be called. Yet the temperature was never improved. And we had a simular problem with our room. The first night we found that the A/C was turned off at the thermostat. Still no A/C The next night a guy from engineering called and said it was secured at the breaker... Also our card keys had to be reprogramed several times each. The room was hot most of the stay. There were soap looking spots on the mirror in our room that was NEVER cleaned. We started out the room with a VERY limited amount of toilet paper and it was never replaced by housekeeping. I'd rather sleep in a tent
May 6, 2013
Rated 5 out of 5 by Rican65 Excellent service by staff
Staff at this hotel was friendly and extremely helpful. They answered all my questions with
a smile. You could tell they enjoyed their
May 9, 2013
Rated 5 out of 5 by puglover hotel has indoor outdoor pool
Staff are friendly and helpful. Pool is heated indoors but not outdoors. Furniture for patio was very comfortable .Liked having a fridge in room. Bottom sheets on bed kept coming off-need replacement.
May 7, 2013
Rated 3 out of 5 by cosmo08 this hotel could be better
It seemedthe hotel was understaffed at the front desk and in the resturant. the manager in the resturant was running around yelling at the staff
May 6, 2013
Rated 3 out of 5 by JoeT49 Great location with potential
Upon arrival - 1 guest at the checkin desk, 3 receptionists behind the desk - had to wait 5 minutes before being recognized. When checking in, no explanation of the hotel, the restaurant, the area only directions to the elevator. Room was ok - however a bit of extra cleaning and inspection would have revealed a dirty mark on one of the pillows, the wooden molding off the wall and shoved under the ac unit and the drapes a mess. No ac or heat - interesting! Desk said service was off. Hotel is in a great location to the airport and just outside of Charleston making it convenient to the city and shopping. Has potential and we did see staff cleaning and working. Possibly had a bad room. Unfortunately the hotel had a large group and some irate guests in regard to the bar pricing - possibly distracted our smaller problems.
May 3, 2013