Rated 5 out of 5 by Frank80 Great staff
The staff was so courteous and helpful from check-in to check-out. I had a problem with the air conditioner and the front desk and maintenance staff (Aaron)did a great job.
This was my second visit to this hotel and I plan to stay there many more times!
July 26, 2014
Rated 5 out of 5 by tx77023 Very comfortable and very convenient
This hotel's accommodations were very comfortable and a great bargain for the price I paid.
It was also conveniently located near Trinity CHE when visiting loved ones.
July 23, 2014
Rated 5 out of 5 by Revp1 key cards were problematic
I had to have my keycard redone 3 times. Others at the confernece I was attending also had problems with the keycards. it was frustrating to have to return to the front desk after trying to get into my room. the desk employees were trained to ask for ID each time. this is a good safety feature but annoying especially if one's ID was in the locked room.
July 16, 2014
Rated 5 out of 5 by VeryPleasedGuest A delightful stay
Our room was beautiful, comfortable, and luxurious! The hotel had wonderful amenities at a very reasonable price. The breakfast and snacks offered on the club floor were delicious. The hotel staff were very helpful. The location of the hotel was right off the interstate, which was convenient.
July 15, 2014
Rated 4 out of 5 by Lloyd084 There for convention
We were at the hotel for a convention on Friday/Saturday and Sunday. Although the hotel is very nice, we found the food served at the convention was poor. We were given basically the same meal for dinner on Friday and lunch on Saturday. The breakfast choices were also poor.
July 14, 2014
Rated 5 out of 5 by GratefulGuest12 Great Staff
This hotel had a great staff. I attended a three day conerence at the Novi Sheraton and found the staff responsiveness was excellent. They were respectful and helpful through out the conference. The hotel facilities were perfect for the 500 people in attendance.
July 14, 2014
Rated 4 out of 5 by globalicon Nice starwood hotel in Novi
I've been staying at this hotel since April 2011, and I come here every other month to visit relatives in the Detroit Area. This is a nice starwood resort near I-275. and 8mile road. It has good access to everything because of its great location. Theres a Best Buy next door, a Meijer and Target just down the street. The hotel itself is nice, has a breakfast buffet in the morning. There is a club level lounge on the 7th floor, havent seen it yet being a Gold member you may have a chance to get bumped up there but it hasnt happened yet. There is a restaurant, enterprise rent a car desk, and room service 24/7 onsite.
The lobby has computers for the guests to use. The rooms are smaller compared to other Starwood properties, but the rooms are clean, nice flat screen tv's. There is a pool and small fitness center on the bottom floor.
February 23, 2012
Rated 3 out of 5 by Bad54 this hotel is just ok
1. at peak hours there was no hot water
2. A/C didn't cool enough
June 30, 2014