Rated 1 out of 5 by Furry89 Reserved a room 5 months in Advance did not get room type I reserved for MCFC con
I reserved a room with double beds on October 3rd of last year in Advance for a Convention I was attending on the weekend of 03/29/2015 called Motor City Fur Con. Me and my guests arrived around 12:30pm of check in day, waited and was told repeatedly that the rooms where not done so left the front desk my number. They called me around 3:30 to inform me that the room was ready, when I arrived at the room it was a King bed instead of a double like I had reserved, went back down and showed them my conformation email on my phone just to be informed that all the double rooms had been filled even though I had booked 5 months in advance and got there nearly 3 hours before check in time being told multiple times that the rooms where still being cleaned. Luckily two of the guests where short enough for the pull out couch, and then they try to make it up by offering one free drink for each of us. Not even asking if anyone in the room was a minor. Which luckily non of us where. No offense but how is a room under my name given to someone else when I booked 5 MONTHS in Advance yet a friend gets a double when he booked his room just a few day before a con. I mean I gave the hotel 5 months advance and they still somehow screw it up then try to make things better by offering alcohol and not even checking if there are any minors in the room, really! That is a pretty bad way to make up for giving someone's hotel room away who booked 5 MONTHS EARLY. Though the pizza at the bar was good I will admit.
April 4, 2015
Rated 4 out of 5 by flyspg Good breakfast, no suites upgrade
Breakfast in the lounge is beyond my expectation. No suite upgrades even the suites are available.
Checking out took about 20 min, maybe because I used BRG rate.
February 12, 2015
Rated 5 out of 5 by DON43 A very enjoyable stay.
This was a one night stay to belatedly celebrate two birthdays. Two rooms were booked on separate reservation numbers. At check-in I found that both rooms had been upgraded to the Club Floor. After my request the location of the two rooms were changed to ones close to Club Lounge and ones that had the two-sink arrangement. Dinner that night in the restaurant was great. Excellent service (thanks Sophia) and great meals, especially the crab cakes. Evening was capped off by a nice glass of vintage port in the bar. Everyone slept well that night. Breakfast in the Club Lounge was memorable. Great selection of hot and cold items and the service was excellent. Check out was speedy and we were asked about our stay. The only complaint that I had came after our stay when I was checking on the StarPoints awarded. Although there were two room on separate reservations, only one 500 points welcome bonus was awarded. We will be back again in the near future.
February 10, 2015
Rated 5 out of 5 by Sassygirl66 Love this hotel
The beds are the most comfortable I sleep so well here. The staff is awesome and the food in the restaurant is great. I love all the outlets in the rooms so I can charge all my devices everything is great I stay here when I travel to Detroit.
February 2, 2015
Rated 5 out of 5 by Jazzed loved the staff...
from the General Mgr, Kenrick Hall...to the staff at the lobby bar...Adrianne and Sophia...to
the Club Room...Maya, Jeff and (I think her name is Kyori)...
Kurt at the front desk...
We are very satisfied with the entire time that we were at the hotel!!.
Clean, neat, friendly atmosphere!!!
We'd stay there again!!
December 9, 2014
Rated 2 out of 5 by srg2511 Poor Customer Service
I made my way down to the breakfast buffet a few minutes late. Most of the food was still out and I asked if I could still grab breakfast. I was told that they were taking it down and I could not. I indicated that I would be fine with a plate of items from the remaining food...no big deal. The person in charge (pretty unfriendly for a person put in contact with customers) told me there was no utensils out. A quick trip in the back would have corrected that.
I contrast that with a hotel I stayed at previously where not only did the staff go in the back for utensils, they made a plate and brought it out to me...and theirs was a complimentary buffet! The buffet at Novi would have cost $17. I am always amazed when staff perform poorly with no recognition of how their actions impact their employer and potentially their jobs.
December 3, 2014
Rated 5 out of 5 by Angela63 Very nice hotel
very clean and nicely decorated we did not like the beds or pillows otherwise very happy. would stay again. food was good and staff was responsive and polite.
November 29, 2014
Rated 5 out of 5 by JODI50 GREAT
FIRST TIME AT THE HOTEL WOULD RECOMMEND FOR GIRLS SHOPPING AND FAMILY AND FRIENDS VERY CLEAN AND QUIET
November 11, 2014
Rated 4 out of 5 by needtogolf Good Hotel For Business Travel
I have been coming to the Sheraton Novi on a regular basis for a number of years. The staff is friendly and genuinely concerned with my needs during my stay. The rooms are good size and are comfortable for both working and relaxing. After a recent renovation the hotel has been even better.
November 8, 2014
Rated 1 out of 5 by Raj5656 Do Not Stay Here
My Room was not clean. I told front desk and was not taken care.
November 5, 2014
Rated 4 out of 5 by flyspg Nice staffs
The first room was smelly (seems from the bathroom) I asked to change a room. They were slow at doing that, but I had to leave for my friends, so I went to the front desk to have my new room keys ready (with all my luggage). After that they gave me the access of Sheraton Club, pretty nice staff.
(BTW: lots of nice Japanese restaurants nearby)
November 5, 2014
Rated 4 out of 5 by Lealuca Excellent Hotel
Everything was excellent in this Hotel, but the breakfast could have been a little more offers for Europeans. A coffee machine for Capuccino or expresso, natural joghurt, ham and cheese could be offered in addition to traditional american breakfast.
October 20, 2014
Rated 2 out of 5 by Alan747 No hot water
In 2014, how can a hotel that caters to the business traveler, not have hot water at 6:00am. Not only was their no hot water, the receptionist canned answer was "engineering has been called". So what does that mean..............................................
October 3, 2014
Rated 5 out of 5 by KarenN Sr. Vice President
Excellent - everything was outstanding. I didn't purchase food, so I listed 'good' as a rating.
The hotel staff were extremely helpful and accommodating. The rooms were clean and very, very comfortable --
I paid online in advance and the price was perfect. Truly, this was an exceptional experience. Thank you very much
September 28, 2014
Rated 5 out of 5 by Darquin99 Great Location, great hotel
Super clean.. Attentive staff. Constantly updating. Rooms are spacious and comfortable. Everything you need is close by. What more could you ask for?
September 15, 2014
Rated 4 out of 5 by DON43 Another very good stay
This was a one night stay. We were able to check in early and were upgraded to the club floor and assigned a lovely room with a nice view and two vanities. We had dinner in the restaurant. Great food and service (thanks to Trish and Chris). We had breakfast in the Club Lounge. Nice selection of food and the service person in the Lounge was always replacing items and clearing tables. The front desk staff were great on check-in and check-out. My overall rating would have been 5* except for two things. First, there were some rather unsightly stains on the carpet in the room (probably coffee stains). This is such a pity given the excellent renovations that have been undertaken at this hotel. Secondly, there was a dog in the bar/restaurant on the Saturday night. This was not a service dog. On mentioning both these items on check-out, I was told that they would look at the stains immediately. They also said that they would check out the "dog issue". This should not have happened because of health regulations. I know that the hotel is a "pet friendly" hotel but there are limits to what is allowed. My family very much likes this hotel and we will surely be back in the near future.
September 12, 2014
Rated 5 out of 5 by Chibuc Always Excellent Hotel and Service
We are always greeted at The Sheridan with a smiling face and positive attitude. We often get upgraded to Club Level since we stay so often at Sheridan. Sheridan is always our first choice. The hotel facilities are always excellent, the beds very comfy and the service is top notch.
September 1, 2014
Rated 2 out of 5 by asujanto I’m not sure if my SPG Elite Member recognized?
This is a nice and convenient hotel if you need to stay the night at the Novi area. The hotel has recently been renovated and is in great shape.
I booked well in advance but they were unable to upgrade me to the club floor as SPG Platinum Member. The room they placed me was inadequate, it was certainly nothing special. What I didn't expect was the noise from my neighbors until late night and early in the morning.
The room is small and the Bed is uncomfortable.
The rooms however were outdated. I did not feel I stay at Sheraton but more the feel of an inexpensive motel.
So, that part was quite disappointing. I’m not sure if my SPG Elite Member recognized?
I also visited the club lounge on the top floor is small but is pretty good.
We will certainly look for other accommodations the next time we decide to spend night at Michigan.
August 31, 2014
Rated 4 out of 5 by DON43 Some problems but overall a good stay
This stay consisted of two reservations, a two-bedded room for two nights and a king-bedded room for one night. There were no problems with the king-bedded room which was upgraded to the Club Floor. Any problems were related to the two-bedded room, which was the room booked for two nights. No two-bedded rooms were available on the Club Floor for either of the two nights but access to the Club Lounge was provided. Going to the Lounge on the first day to get some bottled water (only one complementary bottle was provided in room), we found that there was no bottled water in lounge and the coffee machine was not working. Our grandkids decided that milk would do but pouring the milk from the container, we found it had gone off. I was given some bonus points for this inconvenience. There were insufficient number of towels in room and no robes (not Club Floor). These were quickly provided when requested. Dinner on both nights was excellent, both food and service. Thanks Trish for your outstanding service on the first night. The ambiance of the restaurant was destroyed on the first night. A large group of people brought in pizza in boxes and had their own cooler for drinks and proceeded to set up in the beautiful lobby area that is immediately adjacent to the restaurant. This should not be allowed in this class of hotel. There were housekeeping problems on the second day in the two-bedded room. The garbage and recycle bins were not emptied. Also, I had asked for a sheet change but got a note from housekeeping that they were unable to do this because of high demand and the laundry not being able to keep up. After complaining, the sheets were eventually changed. The front-line staff at this hotel are very good and try to help. Many, particularly in the restaurant, have been with the hotel for some time and treat you like family.
August 30, 2014
Rated 4 out of 5 by Exelent1 Novi Sheraton
Very nice hotel.
Only negative is that the beds are getting worn out and need to be replaced. Very uncomfortable bed and very noisy hallways.
August 28, 2014
Rated 4 out of 5 by rachels1 Great Hotel
The Sheraton Novi met our expectations and more. The staff is very welcoming and helpful and always ready to help. The food as well was very good. We would not hesitate to return.
August 26, 2014
Rated 5 out of 5 by badalamenti11 Super comfortable stay
My sister and I stayed at this hotel for the Susan G. Komen Michigan 3day and it was fantastic! I'm definitely a fan of Sheraton hotels. The rooms were clean, the beds were super comfortable, I slept so well even being so sore! We took advantage of the hot tub/pool area which was always wonderful. I would recommend this hotel and definitely stay here again.
August 19, 2014
Rated 5 out of 5 by cheeesehead This hotel was ideal for family events
Although we were staying here due to a family wedding, we also had availability to
several shopping centers, restaurants, gas stations nearby. There was room throughout the motel for family gathering, dining.. Everything you need is here! Was very spacious!
August 18, 2014
Rated 5 out of 5 by Rodkar23 50th Class reunion
The hotel and staff were beyond mour expectations which made our event like and enjoyed by all.
August 13, 2014
Rated 5 out of 5 by sara0114 Very clean
Everything was great from check in to the cleanliness of the room.
August 11, 2014
Rated 5 out of 5 by BuckeyeFB Novi Business Travel
Great place to stay when traveling for business.
August 9, 2014
Rated 5 out of 5 by Moeman Great Hotel & Location
My wife & I enjoyed our 3-night stay at the Detroit Novi Sheridan. The Club Level was full of great amenities, comfy bed & nice room. All of the staff was professional & very friendly. Location is ideal, near express way & wonderful local restaurants & shopping. We will definitely stay here again.
August 6, 2014
Rated 4 out of 5 by committee Excellant service
We attended a class reunion and the event room staff (Irene & Karen & Gab) could not have been more accommodating. It was wonderful and the food was beautiful and delicious.
August 5, 2014
Rated 5 out of 5 by DetroitDTW Facilitates Business
Except for needing to return a gratis morning coffee table to the lobby and a regular coffee pot to the Club Lounge (Takes too long to wait for each person to make a Latte to just top off a coffee cup), the hotel is great for business travelers. Comfortable and safe.
August 4, 2014
Rated 4 out of 5 by Hirotou Noise
I sometimes hear the raud noise thorugh the next room. Though you place the notice at the elevator hall , but I assume you should make renovation such as set the sound-deadening material between walls.
I feel curious the reason why you made a renovation of front desk and restaqurant at first. The most priority you must do is the confort for customers.
August 4, 2014