Rated 2 out of 5 by srg2511 Poor Customer Service
I made my way down to the breakfast buffet a few minutes late. Most of the food was still out and I asked if I could still grab breakfast. I was told that they were taking it down and I could not. I indicated that I would be fine with a plate of items from the remaining food...no big deal. The person in charge (pretty unfriendly for a person put in contact with customers) told me there was no utensils out. A quick trip in the back would have corrected that.
I contrast that with a hotel I stayed at previously where not only did the staff go in the back for utensils, they made a plate and brought it out to me...and theirs was a complimentary buffet! The buffet at Novi would have cost $17. I am always amazed when staff perform poorly with no recognition of how their actions impact their employer and potentially their jobs.
December 3, 2014
Rated 5 out of 5 by Jazzed loved the staff...
from the General Mgr, Kenrick Hall...to the staff at the lobby bar...Adrianne and Sophia...to
the Club Room...Maya, Jeff and (I think her name is Kyori)...
Kurt at the front desk...
We are very satisfied with the entire time that we were at the hotel!!.
Clean, neat, friendly atmosphere!!!
We'd stay there again!!
December 9, 2014
Rated 5 out of 5 by Angela63 Very nice hotel
very clean and nicely decorated we did not like the beds or pillows otherwise very happy. would stay again. food was good and staff was responsive and polite.
November 29, 2014
Rated 4 out of 5 by globalicon Nice starwood hotel in Novi
I've been staying at this hotel since April 2011, and I come here every other month to visit relatives in the Detroit Area. This is a nice starwood resort near I-275. and 8mile road. It has good access to everything because of its great location. Theres a Best Buy next door, a Meijer and Target just down the street. The hotel itself is nice, has a breakfast buffet in the morning. There is a club level lounge on the 7th floor, havent seen it yet being a Gold member you may have a chance to get bumped up there but it hasnt happened yet. There is a restaurant, enterprise rent a car desk, and room service 24/7 onsite.
The lobby has computers for the guests to use. The rooms are smaller compared to other Starwood properties, but the rooms are clean, nice flat screen tv's. There is a pool and small fitness center on the bottom floor.
February 23, 2012
Rated 5 out of 5 by DON43 A Great Stay
This was an excellent weekend stay at one of our favourite hotels. Check-in was speedy and an upgrade was made to the Club Floor. Dinner on Saturday night was outstanding. Thank you Andrew and Trish for your excellent service. Breakfast in the Club Lounge was more than adequate and the person looking after the lounge did an excellent job including clearing up after guests who were not used to clearing up after themselves. Check out was also speedy. The one minor glitch was there was no coffee for the coffee maker.
July 18, 2012
Rated 5 out of 5 by JODI50 GREAT
FIRST TIME AT THE HOTEL WOULD RECOMMEND FOR GIRLS SHOPPING AND FAMILY AND FRIENDS VERY CLEAN AND QUIET
November 11, 2014
Rated 2 out of 5 by Traveler84 Bring Earplugs
The best thing about this hotel is it's location. It's convenient to the interstate if you need to get to Detroit, and there's a ton of restaurants, malls, movie theaters, etc around so you won't be stuck in your room. Which is good, because the walls are all made of cardboard. You can hear your neighbors like they are in your room. I had neighbors who decided to talk until 330a and the other neighbor was up at 600a watching tv, so I didn't get much sleep. I don't blame the neighbors because they weren't yelling or cranking up the tv, it's just that the walls weren't sound proofed. Despite it's good location, I'd say go somewhere else.
January 18, 2012
Rated 4 out of 5 by needtogolf Good Hotel For Business Travel
I have been coming to the Sheraton Novi on a regular basis for a number of years. The staff is friendly and genuinely concerned with my needs during my stay. The rooms are good size and are comfortable for both working and relaxing. After a recent renovation the hotel has been even better.
November 8, 2014