Rated 1 out of 5 by Sharbri2 The rooms were dirty and bathroom had dried urine. Staff was rude.
Stayed on a Monday night then again that Wednesday. First night room was dirty and bathroom had dried urine on the tolet.
Wednesday night (late check in)was suppose to be club floor king no smoking. Arrived, they gave our room away. Was told that it's first come first serve. Got a regular room and once again the room was dirty and had not been vacuumed, large stains on carpet and walls. Charged us $230.00 + tax.
We are SPG members and we were treated like dirt by staff. They said that they cater to business people, not regular people.
Definitely will also be in touch with American Express.
July 13, 2016
Rated 2 out of 5 by flyspg The service dropped significantly
Compared with the stays I was in this property for the last years, the service level dropped significantly.
Although the Club Room was bookable online, the club will be closed during the weekends. Be aware! This is the new policy.
Housekeep was bad- lots of issues, like hairs on tub surface, etc.
May 31, 2016
Rated 5 out of 5 by Ree2016 Wonderful Experience
Was on an unexpected trip due to my father being ill. The staff at this hotel was warm, friendly and so very helpful. Unfortunately my father passed away while I was there and the staff did their best to no only extend my stay but to get me the best rate possible to help me out. Hope to return for a more enjoyable trip in the future
April 27, 2016
Rated 5 out of 5 by Jacks43 Guest
Excellent location and amenities
April 5, 2016
Rated 3 out of 5 by FJ77 Long Sleepless Night
Professional and helpful staff members. However, this hotel room was extremely noisy. There was loud and horrible noise coming from the bathroom fan. In addition, the room had connecting door, that basically could not keep any noise from the adjacent room. I called the front desk to complain about the noise. The staff member was very kind and professional, She tooled me that the engineer has left for the night and there isn’t much they can do. They did offer to change my room but it was too late at night and I didn't have the energy to change room.
This could be a really lovely place to stay, but the rooms really need proper soundproofing.
March 31, 2016
Rated 5 out of 5 by MsE1086 Customer Service done right!!!
Let me start off by saying that my experience working with the Shearton- Detroit Novi was Amazing and my event was Epic thanks to their assistance. The customer service was exceptional and made my experience as event chair virtually painless. Staff responded to all my request and worked with me personally to resolve any issues. I would like give a special thank you to Irene, Solomon, Larry, Alisha, John, Alana & Shaina. You all are a great asset to your organization and I give you an A+ for customer service and being knowledgeable regarding your position. Zeta Phi Beta Sorority, Inc. in conjunction with Blazing Tributes Foundation will be happy to patronage your organization in future whether it be for a hotel stay and or event planning.
Mrs. Williams, Event Chair for Destination: Finer Womanhood- The Experience
March 14, 2016
Rated 5 out of 5 by Tracey7 Front desk staff was great !
Front desk clerk was very friendly
March 14, 2016
Rated 5 out of 5 by Chrighton Wonderful Experience
This was my fist time staying at a Sheraton Hotel. Upon arrival I found the lobby big, open, and inviting with a comfortable feel with several areas to sit and relax, get a beverage, use the business center. The staff at the desk were Fantastic. Each person I dealt with was genuine in their warmth, and friendliness. Each interaction was enjoyable. My room was very nice. The Food & Beverage staff did a great job with presentation and service during the lunch at the conference I was attending.
I look forward to my next stay at a Sheraton property.
March 11, 2016