Rated 5 out of 5 by happy106 Did not meet expectations - Club loung closed on both visits
The hotel is a great place. Super friendly staff, the beds are very comfortable, clean public space. Second visit to the hotel this year and the club lounge was closed both times I stayed at the hotel. We pay extra for the club floor and its amenities and did not receive them. So the hotel did not meet my expectations. Did not receive a breakfast the next morning either.
February 8, 2016
Rated 4 out of 5 by BlueAyes Decent Hotel
I usually stay at the Westin Southfield (8-10 nights per year) but needed to be on the Novi side of town for this trip. My flight arrived at 8:30 am and when I called from the airport the front desk informed me that I could check in early and to come over before my meetings, but could not guarantee a club level room this early, When I arrived and checked in my Platinum was acknowledge and I was given points and breakfast buffet coupons as the lounge was closed for the weekend. When I got to the room I saw the housekeeping staff in front of the room. As I said hello they told me they just finished cleaning it so I could be on Club Level !!! Way to go front desk. Breakfast buffet was decent, nice staff. Small comfortable rooms, tiny bathrooms.
Two negatives - Gym is really small and only has dumbells (decent cardio equipment)
Club Lounge not only doesn't serve food on weekends but was totally locked so I couldn't use the printer or grab a water bottle etc...
Other than that, I might be switching to this Sheraton from the Westin (which has a better gym but no club level)
January 18, 2016
Rated 5 out of 5 by ARScaggs Great Customer Service!
The staff is always friendly and very customer orientated which is refreshing. Clean rooms and amenities, highly recommend and one of the best in the area.
January 3, 2016
Rated 5 out of 5 by Redacted Glass & Plastic Cups +1
This might seem weird to others. However, offering both glass and plastic cups is really nice. Some travelers want glass cups to feel like home. Others prefer disposable plastic cups as they're germophobes.
Since the hotel was fully booked, an enhanced room was not available. The Front Desk was awesome by offering an extra thank you gift for their inability to offer me an enhanced room (I'm SPG Gold). I believe they didn't have to do that. However, I don't know if that's the property's policy or the Front Desk person was being extra nice.
December 18, 2015
Rated 5 out of 5 by DON43 An outstanding stay
This was a weekend stay with my wife to do some shopping and catch up on a couple of movies. At check-in we were upgraded to a lovely junior suite without the need to use suite-night awards. As usual, we had dinner on Saturday night at the hotel. Great service from Dea and, as usual, great food. We had a very good night's rest. Since the Club Lounge was not open for breakfast, we were provided with breakfast coupons for the main dining room. We both had the buffet breakfast and very much enjoyed it. Again, the service was excellent. The staff were very attentive and eager to please. Since we have been coming to this hotel for a number of years, many of the staff are like "family" and it is as if we were coming home. We look forward to our next trip.
November 8, 2015
Rated 5 out of 5 by MSB15 Check in was fantastic
Great check In experience. Warm welcome & very nice energy. Gave us club lounge access which was a bonus
November 7, 2015
Rated 5 out of 5 by Magbond Woodward Dream Cruise
Really enjoyed our stay at The Sheraton Novi as we re-connected with friends and enjoyed the Woodward Dream Cruise. Bernard at The Front Desk was super accommodating and extra attentive to our needs. We really appreciated the Warm Welcome during our weekend stay - we'll plan to visit again.
August 27, 2015
Rated 5 out of 5 by Rose247 Had a great experience at this hotel.
The hotel and staff were wonderful. I would definitely stay here again.
August 11, 2015