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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 121 reviewers.
Rated 5 out of 5 by Overnight Layover The only issue I had was a large group came to the hotel or returned to the hotel approx 3:45AM. Booked on my floor and were very loud and knocking on my door interrupting my sleep. Was not able to really go back to sleep since had to wake at 5AM August 14, 2014
Rated 5 out of 5 by Peace of Mind We always like starting out our vacation here makes the morning so much better to airport August 12, 2014
Rated 5 out of 5 by Easy 5 night stay was virtually hassle free with great service. August 5, 2014
Rated 5 out of 5 by Kosto Family Visit to Ohio We had a very positive stay, as always. The staff is friendly and accommodating, taking their cue from their general manager, Marc Jacobs. We have stayed at this Sheraton in the past and will continue to make it part of our return visits to the Cleveland area. Must mention that it is not a perfect world; we had one small issue during our stay but the staff was quick to resolve it. Our family loves Debbie and the am club room. Also, small but very efficient work out area. August 4, 2014
Rated 2 out of 5 by Not my favorite place to stay How about not having any hot water in your shower Uncomfortable bed...cheap pillows No bathroom in our reception room in basement ( MFCA CONVENTION ) No comp breakfast August 4, 2014
Rated 5 out of 5 by cleveland excellent staff. exceptional for an airport hotel August 4, 2014
Rated 1 out of 5 by Chris1252 Stayed only one nights with my 3 kids and wife to make an early departure to NYC and beyond. The rooms was not ready and as we redeemed miles for the two rooms we were granted standard rooms non connecting with each having a king or queen size bed, however the EXTREMELY mean front desk manager Caitlyn De Fillipo was not very nice and advised us if we waited a few hours she would get us connecting rooms and a roll away could be offered to cater to the kids and shortage of beds. Came back at 5:00PM rooms ready no Rollaway, she stated they are busy and none are available, very bad news. I will never stay there again and Caitlyn should be placed in charge of another department that doesn't deal with people July 29, 2014
Rated 4 out of 5 by This hotel is very good This is a very nice hotel but the air conditioner in my room was very noise. It makes sleeping not much comfortable. July 28, 2014
Rated 5 out of 5 by Wonderful staff and great amenities The staff at the hotel were very friendly and were there to help you have a great experience. The hotel was very busy while we were there but the staff were still very attentive to each individual. The rooms were nice and clean. I liked the "green" option and appreciated the reward for choosing that option. I will definitely recommend this hotel and look forward to staying again when I return to Cleveland. July 26, 2014
Rated 4 out of 5 by Simple, Clean and Convienent Somedays you need an airport hotel. This one is right there literally. Also I didn't hear planes from my room, which was nice. It's obvious the hotel was built a while ago, but iut's been updated, and they did a good job with the beds. The desk chair and alarm clocks were the only thing I'd change. Otherwise, good value for time and money. I'd stay again. July 24, 2014
Rated 3 out of 5 by My room was hot & had no towels When I got to my room the curtains were drawn & the sun was beating inside. Problem with that is that the a/c was turned off. The room was at 85 degrees & very uncomfortable. I turned on the a/c and hung out in the lounge a while to wait for the room to cool down. I then went to workout & upon returning to my room, I took a shower only to find no towels in my room. I had to dry off with a hand towel. It then took me 3 calls to get someone at customer service to answer the phone. I finally was able to get housekeeping to drop off towels. This was a first in my many years of travel. Otherwise, Debbie at the bar was very nice & the food was excellent. The location of the hotel is very convenient to the airport & most Cleveland freeways. July 23, 2014
Rated 5 out of 5 by Wonderful Expierence As always our group had a wonderful experience. Clean rooms, above and beyond helpful staff. Directions, extending our stay every thing we needed was provided. July 23, 2014
Rated 5 out of 5 by There was not a single detail that was lacking. Everything was exactly as I wanted it to be -- right down to Starbucks coffee, enough SPLENDA to go with it, real creamer for coffee, and enough toilet paper to last the weekend! Beds were high quality;temp controls in room actually worked; opportunity to be green was especially appreciated. July 21, 2014
Rated 5 out of 5 by Good Experience We appreciated the clean, healthy, quiet, and sensitive environment. Staff was welcoming, polite, professional yet friendly! Thanks July 21, 2014
Rated 4 out of 5 by Excellent Staff We were at a weekend conference and were delighted with the helpfulness of the staff, the location of the meeting rooms, and the quality of the food served. July 21, 2014
Rated 5 out of 5 by Comfortable Arrived late and went straight to my room. Checked out the next morning for a meeting all day. I'll give you a proper test on my next visit :) July 16, 2014
Rated 5 out of 5 by Great Hotel Pleasant experience. Fast check in/out and nice accommodations. The normal room setup should include more towels for double setup. July 7, 2014
Rated 4 out of 5 by No Club Room This hotel has club room under renovation, so no drinks were provided , I also have status at other brands and had I known this prior I would have stayed at another hotel. July 6, 2014
Rated 1 out of 5 by Fair with one significant problem At this hotel for 4th of July weekend. Fairly average in most respects - greeting, bar, restaurant (nice wait staff). Below par in other respects - noisy pipes in bathroom when others showered in room above/next door and loud a/c, the latter being good for me because it drowned out the noise from the hallway. Also no towels in pool area at all, the shortage of which brought me to a very disturbing event. After returning around 4pm from an all day outing, I found the room unmade. No big deal I thought. However, I then discovered that someone had removed all the towels - dirty AND clean - from the bathroom. I then checked to see if any were in the tub and when I pulled back the curtain I saw a lot of urine in the tub and on the side wall of the tub! I spoke to Debbie at the front desk and she dispatched Donna (I hope I have their names right), the housekeeping supervisor, who arrived a few minutes later. She explained that all the towels had been removed earlier due to a shortage but she didn't know what to make of the urine, only that a housekeeper would come to sanitize the tub. The housekeeper arrived a few minutes later and did just that. She seemed perturbed about having to don gloves to clean the tub and also when I asked if she could make the room too. When I returned a little later, the room was nicely cleaned with a note from the housekeeper apologizing for "any problems" I had with the room. About an hour later, she arrived with a set of towels. I never heard from anyone else about this matter, and I departed the next morning. Otherwise, the stay was uneventful. I would probably stay at this location again if I had a layover at the airport due to the great proximity, but otherwise, I will stay elsewhere. I frequent Cleveland several times a year, and will most likely stay in the city itself, even if this location is less expensive. July 6, 2014
Rated 5 out of 5 by G&D This was my first stay at this hotel and I was very pleased at the level of service I received. I would recomend this hotel July 6, 2014
Rated 2 out of 5 by Lost Wedding Ring I left my wedding ring in the Bathroom (My mistake). I tried calling shortly after I left the hotel and realized that I had left the ring. I spoke to someone at the desk, she transferred me to housekeeping which never answered. I called back and asked if someone could look before housekeeping had a chance to clean the room. Once again I was transferred to housekeeping who didn't answer. Message to guest! Don't make a mistake as I did, the hotel doesn't offer assistance. July 3, 2014
Rated 5 out of 5 by Short Stay My stays at the Cleveland Sheraton Airport are always short but they are always relaxing. Thanks for taking care of me. July 3, 2014
Rated 4 out of 5 by Convenient Great place to stay for an early flight the following day to avoid long drive on morning of flight. July 1, 2014
Rated 5 out of 5 by Great Great Service and hospitality June 26, 2014
Rated 5 out of 5 by Great experience This hotel is great and I would recommend it highly. June 26, 2014
Rated 5 out of 5 by CLE AIRPORT SHERATON Great location. Very nice customer service. June 25, 2014
Rated 3 out of 5 by hotel was ok you need more check -out help had to wait like 15min in line to check out. Order a handicap bathroom with two beds/ they had reserved for me only one bed and handicapp bathroom so when i got there had to get a room with two beds and no handicap bathroom. so reservations did not meet my expectations. June 24, 2014
Rated 4 out of 5 by Just one problem Room was very comfortable-just one problem-two women from housekeeping were working on our floor just down from our room at 11:30 pm-they were talking very loud and awakened both my wife and me-I had to open my door and ask them to quiet down (which they did)-I assume they were loud enough to bother other guests, as well. Otherwise, our stay was very nice as the room was quite comfortable. June 24, 2014
Rated 5 out of 5 by Excellent Hotel Very pleasant atmosphere, excellent pool, fine food. June 23, 2014
Rated 4 out of 5 by Nice place... We were traveling with our two Labs so appreciate that our dogs were welcome. We were given a large spacious room where we were able to relax and unwind after traveling 730 miles that day. For dinner we had some of the appetizers to-go which were delicious - the quesadillas were probably the best we have ever had. June 23, 2014
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