Rated 5 out of 5 by ChiefWalter Pleasant surprise for an airport hotel!
I stayed at this hotel several years ago, and must admit it was one of the most depressing hotels I'd ever stayed in - it was horribly dated and just depressing. In the last year or so I stayed there again and was absolutely amazed at the difference - they have completely redone the hotel. As a platinum member, I stay at a good deal of hotels and this is one of the better Sheraton remodels I've seen. It's very comfortable. I also have to note that the hotel lounge isn't your typical lounge - I was very surprised (and pleased) at the excellent craft beer selection (kudos to the food/beverage manager!).
I will continue to stay at this hotel whenever i'm in town visiting family.
December 12, 2011
Rated 4 out of 5 by ChiefWalter Great job on the renovation!
I've stayed at this hotel several times now - both before and after renovation, and I can't complement the hotel enough on the improvements! If you stayed here previously, you'll know that there was no where to go but up and they did just that. For an airport hotel they did a great job of making you feel comfortable - if anything, I don't really feel like I'm staying in the middle of the airport when I'm there (aside from the fact that the rooms look at runways). I also have to complement that bar/restaurant on having one of the better craft beer selections I've seen in a hotel. The staff is great too - always very friendly and they do their best to accommodate needs. The Starwood options are limited in Cleveland but they did a great job with the one they have.
January 11, 2012
Rated 5 out of 5 by ABS13 Excellent Renovation
I used to stay at a competitor brand a couple exits off the airport due to the condition of the hotel, but now after the renvation this is my CLE hotel - I also stay here even if my business is downtown to stay loyal to the Starwood brand (I am multi-year platinum). Great job.
April 25, 2012
Rated 5 out of 5 by Bee52 Get your snooze on
Thank you Shereton Cleveland Airport Hotel for your hospitality. The front desk staff were friendly and the check in/out process was completed without a hitch.
May 26, 2013
Rated 5 out of 5 by Spb2nyc Very good
Nice hotel with great stuff very close to airport. No safe box in room.
June 6, 2013
Rated 5 out of 5 by Silverado0047 What a wonderful experience
We recently stayed at your hotel for the AI2013 Cleveland Airliners Show. What a great hotel you have and a terrific staff too. We had the pleasure of meeting Julie, a server in your hotel restaurant. Wonderful personality and just a beautiful lady to look forward to seeing when we ate in the restaurant. Everybody was fantastic. Looking forward to returning soon. Thanks for a wonderful stay.
June 30, 2013
Rated 4 out of 5 by PDD3 Not Bad but Not Great for Club Level Prefered Guests
The car parking area was nearly full when we arrived but there did not appear to be that many guests checked into the hotel (not sure, everyone may have been hiding), which led us to believe the parking was also used for airport travelers not necessarily staying at the hotel. As for the actual stay, the hotel was clean except for a big spot on the ceiling that looked like water damage. The toilet was also loose at the base so it would move a little when using it; no leaks, thank goodness. We didn't hang around the hotel much but everything else seemed good to go. I guess I was just expecting a little more for the cost.
October 15, 2012
Rated 3 out of 5 by metaverse The staff tried....
Checked in late, real late, after 2 am. Booked a "suite" online, was informed there were no suites at checkin. Offered a "comp" roll-away, but that was not what I was looking for. Felt kind of jilted by the comp offer being that I am a plat status.
Night auditor ran up an cleaned a 2 queen room.
Parking is a disaster.
September 25, 2012