Rated 5 out of 5 Great Hotel
Pleasant experience. Fast check in/out and nice accommodations. The normal room setup should include more towels for double setup.
July 7, 2014
Rated 4 out of 5 by Shefpat No Club Room
This hotel has club room under renovation, so no drinks were provided , I also have status at other brands and had I known this prior I would have stayed at another hotel.
July 6, 2014
Rated 5 out of 5 by GD73 G&D
This was my first stay at this hotel and I was very pleased at the level of service I received. I would recomend this hotel
July 6, 2014
Rated 2 out of 5 by RingLoser Lost Wedding Ring
I left my wedding ring in the Bathroom (My mistake). I tried calling shortly after I left the hotel and realized that I had left the ring. I spoke to someone at the desk, she transferred me to housekeeping which never answered. I called back and asked if someone could look before housekeeping had a chance to clean the room. Once again I was transferred to housekeeping who didn't answer. Message to guest! Don't make a mistake as I did, the hotel doesn't offer assistance.
July 3, 2014
Rated 1 out of 5 by John0714 Fair with one significant problem
At this hotel for 4th of July weekend. Fairly average in most respects - greeting, bar, restaurant (nice wait staff). Below par in other respects - noisy pipes in bathroom when others showered in room above/next door and loud a/c, the latter being good for me because it drowned out the noise from the hallway. Also no towels in pool area at all, the shortage of which brought me to a very disturbing event. After returning around 4pm from an all day outing, I found the room unmade. No big deal I thought. However, I then discovered that someone had removed all the towels - dirty AND clean - from the bathroom. I then checked to see if any were in the tub and when I pulled back the curtain I saw a lot of urine in the tub and on the side wall of the tub! I spoke to Debbie at the front desk and she dispatched Donna (I hope I have their names right), the housekeeping supervisor, who arrived a few minutes later. She explained that all the towels had been removed earlier due to a shortage but she didn't know what to make of the urine, only that a housekeeper would come to sanitize the tub. The housekeeper arrived a few minutes later and did just that. She seemed perturbed about having to don gloves to clean the tub and also when I asked if she could make the room too. When I returned a little later, the room was nicely cleaned with a note from the housekeeper apologizing for "any problems" I had with the room. About an hour later, she arrived with a set of towels. I never heard from anyone else about this matter, and I departed the next morning. Otherwise, the stay was uneventful. I would probably stay at this location again if I had a layover at the airport due to the great proximity, but otherwise, I will stay elsewhere. I frequent Cleveland several times a year, and will most likely stay in the city itself, even if this location is less expensive.
July 6, 2014
Rated 3 out of 5 by Bobeeda Mrs Wm Pappas
Our room was very average and quite small for such a high price ($189 ++). Wanted 2 beds - none available??? Bed was comfortable, linens very nice. Disappointed in dining room - not particularly attractive and a very limited dinner menu. Nice bar and waitresses. Desk staff very good. Would only stay there for convenience of next morning early flight.
June 21, 2014
Rated 5 out of 5 by Nick1234ABC Short Stay
My stays at the Cleveland Sheraton Airport are always short but they are always relaxing. Thanks for taking care of me.
July 3, 2014
Rated 4 out of 5 by Carolyn01 Convenient
Great place to stay for an early flight the following day to avoid long drive on morning of flight.
July 1, 2014