Rated 5 out of 5 by KristenL Short and Sweet
Short stay but I enjoyed my night. Room was very clean and staff was great
September 17, 2015
Rated 4 out of 5 by mjmj8 This is a great location to stay for business
Great stay...the front desk did a great job
September 10, 2015
Rated 5 out of 5 by tulekk2 wonderful stay
I work for a sheraton myself I stayed at this hotel on starhot this was an excellent hotel to be at lots of friendly employees and lots of excitement for example the pool and spa where amazing I really enjoyed the stay and would for sure come back this hotel also has very great quality beds nice and comfy thanks for the great stay from the sheraton family in novi
August 17, 2015
Rated 5 out of 5 by Buckeye53 High-Flying Airport Hotel
The décor from lobby to room is plush and beautiful, and we enjoyed the aviation-themed art throughout the hotel. Our room was immaculate and spacious, and the bed was supremely comfortable. We heard no noise and had a full night's sleep both nights. The pool area is lovely. Proximity to Cleveland MetroParks is great.
June 29, 2015
Rated 5 out of 5 by CPCU Superior Service and total Comfort
Sice the renovation the hotel has really been brought up to speed with the SPG Brand.
The staff from the General Manager to the Shuttle drivers are first class. The Gym is awesome with brand new life fitness equipment and is CLEAN. The sweet sleeper bed is like a magnet, meaning you'll have a hard time getting out of the bed, because it so comfortable. This is really one of the nicest SPG Airport properties in its portfolio.
Job Well Done By All At This Fine Hotel!
June 8, 2015
Rated 3 out of 5 by AKC33 Nice facilities, staff needs improvement
Overall this is a great hotel. It's located right next to the airport so for those travelers looking for a place where a cab isn't needed, this is great. You literally walk across the street to get here. If you're looking for more than the basics, you will want to skip this hotel.
The hotel facilities are excellent. Lobby is large, well maintained, rooms are very clean and well kept. I didn't use the pool but it looked nice. Large parking lot available as well (discount for spg members). Club lounge is small but nice. I will say food selection isn't as nice as what I've seen at other Sheratons. Evening desserts were gone within 1 hour and hotel didn't have any more to replenish. Breakfast was overcooked eggs & sausage, bread, yogurt and old looking fruit.
The staff needs alot of improvement. They aren't professional. At check in, a new lady was helping to check me in. She was professional actually but confusing to follow. Her name tag didn't have a name (just said new associate). I had 2 rooms and it was confusing what she was trying to do with the rooms. Took about 15 mins just to check in (there was no line). The other personnel in that area need to improve greatly. They were huffing and puffing about having to pick up the phone. They had discussions with each other about how annoying guests were. You are in the hospitality industry!!
The woman in the club lounge was extremely nice. She offered to go downstairs to get anything that we needed. But the rest of the time, she was standing and watching tv. At one point, it was just a few of us in my party sitting at a table and she stood nearby watching tv. It felt very awkward. Perhaps hotel can consider keeping their staff busy doing something else so guests don't get uncomfortable.
I did notice that all calls to guest services goes to the front desk. So if you need toothpaste (like we did), it goes to the front desk. I was surprised to find out, that we had to go to the front desk to get it. While that's not a big deal, it's not what I expect from a Sheraton. That's something I expect from a Four Points hotel.
Hotel needs to train their staff to be more professional and should consider routing calls away from the front desk (as they seem to be getting overwhelmed).
June 8, 2015
Rated 5 out of 5 by QualityConscious Outstanding service by all staff at the hotel.
We experienced an outstanding service at the Sheraton Cleveland Airport hotel, right from check-in, evening club lounge, morning breakfast and our interactions with the hotel staff. Ms. Kalama (at check-in), Ms. Debbie (morning club lounge) and others at the front desk were very professional and provided us every help we needed, especially at a time when my wife had a broken foot-bone accident and we needed help with identifying a local urgent care facility, access to wheel chair at the hotel, extended checkout to manage the unexpected emergency, etc. We are very grateful to all those who helped us beyond the call of their normal duty. We recommend this facility whole heartedly, and we will be visiting there again next year.
April 7, 2015
Rated 4 out of 5 by Clevelandbornandbred Comfortable, Affordable, Accessible
A great hotel for conferences and business travelers. Not so much for families as there are no amenities for children and adolescents other than the pool.
March 30, 2015