Rated 4 out of 5 by Brad1000000 Great staff, nice hotel
Downtown was totally booked for a baseball game, so I took a chance and booked here due to the reasonable rate and ~15-minute drive to downtown. I did not realize it's literally part of the airport--you can walk across the street to the terminal. I did not need this feature, just FYI. Neither the airport noise and traffic were an issue, and some rooms have good runway views.
The hotel looks worn from the outside but is in good shape on the inside. We enjoyed the pool and hot tub, which were very clean and well kept. Our room was upgraded to a larger "deluxe", which had a fold-out couch that worked well for our family. The bathroom was small but the room was otherwise very acceptable.
The best part of our stay was the reception at the front desk. I wish I'd gotten the young man's name, as he was truly fantastic. As platinum, we were upgraded to the larger room, offered premium parking just outside the lobby, and club access. The club is closed on weekends (Friday evening-Sunday) so he gave us vouchers for the restaurant's breakfast buffet. He also recommended nearby Antonio's Pizza and their pizza and "pepperoni rolls", which was a very good tip.
All-in-all, we were happy we stayed here versus downtown, with great value provided for the ~hundred dollar rate. I would definitely stay here again.
October 18, 2016
Rated 5 out of 5 by Sheena916 My son and I love this hotel
Awesome staff and services
September 12, 2016
Rated 5 out of 5 by LCA28 RNC Convention
I stayed here during the RNC and was responsible for several hotel events/activities for a group. From the GM Jeffrey, to Hope in convention services, Annie at the front desk and Cindy in the Hemispheres Restaurant. Everything was excellent and exceeded my expectations. Meridyth, Thomas, and Ahmed were amazing with our breakfast meetings. Even the assistance in the parking lot with our bus service was exceptional. I never had a problem and whenever I had a question or request, it was greeted with a smile and "my pleasure". I would definitely recommend this hotel!
August 3, 2016
Rated 3 out of 5 by samp20 Hidden fees
While I knew to expect a daily parking fee, I was surprised to be charged an additional daily "facility" fee. I was told at the desk that this is because the hotel is on airport property. No where on their website did I find that I would be charged this additional daily fee. Also I got charged for the water in my room, even though I did not consume it. It was removed from my bill upon my request (after having to assure the desk clerk multiple times that I did NOT drink or take their bottled water). Evening staff were very friendly...morning staff not so much.
August 2, 2016
Rated 5 out of 5 by MikeERI Great hotel on CLE airport property
I have stayed many times at the Cleveland Airport Sheraton. I like that it is right on the airport property. While they provide a complimentary shuttle, it's just as easy to walk to the terminal if you have only carry-on luggage. Also, there is a Red Line train station at the airport that links you to downtown Cleveland in about 30 minutes. I like staying here when we visit Cleveland for an Indians game because you don't have all of the craziness downtown and don't have to deal with traffic or parking. The rooms are very updated and the Sheraton Club is small, but has the usual hot breakfast and evening snacks during the week. There is also a nice restaurant, bar and an indoor pool.
July 5, 2016
Rated 5 out of 5 by Bre121892 Year turn around
It was an excellent for my friends and I. They did their best and went above what I expected. My previous stay had me uneasy about returning (over A year ago,) because the staff from that time was very agressive. This was the complete opposite and it was amazing!!!!
June 19, 2016
Rated 5 out of 5 by TravelingPerson45231 Exceeded Expectations On Many Levels
The friendliness and helpfulness of the staff cannot be overstated. Everyone is exceedingly nice and accommodating. Whether I needed a phone charger, or other small stuff - everyone really on top of their game and made me feel welcome.
The atmosphere as well in lobby and surrounding areas is luxurious - way more than I expected for a hotel airport.
Rooms can be a bit loud - or maybe just my next door guest at one point -but overall not worthy of note beyond that.
This is what hotel service should be like.
Way to go guys - keep it up.
May 18, 2016
Rated 2 out of 5 by Someonewholovesspg uncomfortable
April 26, 2016