Rated 5 out of 5 by QualityConscious Outstanding service by all staff at the hotel.
We experienced an outstanding service at the Sheraton Cleveland Airport hotel, right from check-in, evening club lounge, morning breakfast and our interactions with the hotel staff. Ms. Kalama (at check-in), Ms. Debbie (morning club lounge) and others at the front desk were very professional and provided us every help we needed, especially at a time when my wife had a broken foot-bone accident and we needed help with identifying a local urgent care facility, access to wheel chair at the hotel, extended checkout to manage the unexpected emergency, etc. We are very grateful to all those who helped us beyond the call of their normal duty. We recommend this facility whole heartedly, and we will be visiting there again next year.
April 7, 2015
Rated 4 out of 5 by Clevelandbornandbred Comfortable, Affordable, Accessible
A great hotel for conferences and business travelers. Not so much for families as there are no amenities for children and adolescents other than the pool.
March 30, 2015
Rated 5 out of 5 by Mitsiyan ConConction 2015
We reserved a room for the 2015 Cleveland ConConction in order to enjoy all the festivities without having to run back and forth to our home. The room was plush and well-lit, with plenty of pillows (very important for two women with bad backs) and a closet to hang our costumes safely out of the way. Check-in was easy and everyone was very friendly. We ate three times at the Hemispheres restaurant in the hotel; food was excellent and so was the service (I do not consider having to wait for a few seconds to be seated bad service), and I appreciated that even in full costume we were not treated any differently than any other business travelers. The only things that were off was that the remote in the room didn't work (which hardly mattered since we didn't need the TV much anyway), and there was no wastebasket in the room for garbage, but we had plastic bags to use so not a big deal. I'm sure if we'd asked for one we'd have gotten one, but since we didn't need it, not a problem. All in all a wonderful place to hang around and be geeky, and I would definitely recommend this hotel to friends and would come to this hotel for any future conventions.
March 16, 2015
Rated 5 out of 5 by Mary142 Everyone was professional . Rooms were great.
Everyone was professional from the check in desk to the staff at the lounge. Food was exceptional and room was clean and comfortable . The convenience of the shuttle to airport was a huge plus.
February 20, 2015
Rated 5 out of 5 by Gestephens My Review
Hotel was great and met expectations. One down side is the restaurant food was ok but the big problem is during cold weather. The restaurant is near the entry door that is continually opening and closing so eating was very uncomfortable.
February 16, 2015
Rated 3 out of 5 by mrrylos Did not honor my Green Choice points
I visited this hotel on 01/19/15. I participated in the Make a Green Choice program. Upon departing for a 5 am flight, I forgot to turn in the voucher. I called Pam at the front desk and she told me I could scan and send it over to verify I had the voucher. After connecting with the hotel after my business trip, I called Pam and she told me the GM,Annie Martin, refused to honor the 500 Starwood points since she needed the original voucher. As a platinum member, I feel I was mislead and mistreated as a Platinum member. No other hotel has given me an issue if I forget to submit a voucher. Generally, the points are simply placed on the account without having to check out or submit a voucher. I hope no other clients are mistreated in this fashion. I will never stay at this property again as a result of this instance.
January 29, 2015
Rated 5 out of 5 by Bonnie1027 Cleveland Update
My visit was to conduct business and to update my Cleveland acquaintances. The trip was quick and the Sheraton Airport met and exceeded my expectations. The proximity to the airport was perfect for catching an early morning flight. The hotel was pet friendly, restaurant excellent (salmon great). Better lighting in the room would be a plus, but I managed. I would certainly stay there again.
December 4, 2014
Rated 4 out of 5 by EricB22 Great Value for Business Travelers
I usually stay at higher priced hotels when traveling personally so I can say I am spoiled. When traveling on business I usually have to stay at moderately priced hotels. The Sheraton fits the bill both ways. I got great service from the staff and the rooms are always clean and comfortable. My only concern was the restraint did not open early enough for me to eat and catch a 7AM flight. Overall this is a great hotel for the money.
December 4, 2014