Rated 3 out of 5 by ConferenceVeteran Nice hotel but too pricey for what you get
The staff are usually friendly but there always seems to be a problem with fulfilling the smallest request such as designating a room on a specific floor, etc. I've stayed here multiple years for a conference and every year I have to struggle to get the view and/or floor assignment that I want. They never fulfill it immediately but instead I have to listen to all the excuses why I can't get what I need and then eventually if I politely push enough, I sometimes get it. It shouldn't be that hard! Also, as with anything you "buy" make sure to read all the extra fees that go with that initial list price whether it's the rate of the room of the menu in the restaurant/for room service.
September 22, 2014
Rated 5 out of 5 by 150th2013 Great
I love having an affordable hotel near the airport for those crack of dawn flights. Relaxing, great food and fantastic beds make this place my first thoughts for an overnight when I have a flight before 7:00 a.m.
September 24, 2014
Rated 5 out of 5 by Jagged45 Great as always
I stay at this hotel quite often and though it's not the fanciest of the Sheraton line, it's one on the best (mainly because of the fantastic staff).
August 23, 2014
Rated 5 out of 5 by EnzoTomato Great Value!
We got a great rate for king bed room + club lounge access for Labour Day weekend. The room we got was nice and quiet, and hotel staff was nice and helpful. Good location to visit local attractions, too. One thing we were concerned about is that there was no control of access to swimming pool area.
September 8, 2014
Rated 5 out of 5 by Simamy Wonderful staff and great amenities
The staff at the hotel were very friendly and were there to help you have a great experience. The hotel was very busy while we were there but the staff were still very attentive to each individual. The rooms were nice and clean. I liked the "green" option and appreciated the reward for choosing that option. I will definitely recommend this hotel and look forward to staying again when I return to Cleveland.
July 26, 2014
Rated 5 out of 5 by ChiefWalter Pleasant surprise for an airport hotel!
I stayed at this hotel several years ago, and must admit it was one of the most depressing hotels I'd ever stayed in - it was horribly dated and just depressing. In the last year or so I stayed there again and was absolutely amazed at the difference - they have completely redone the hotel. As a platinum member, I stay at a good deal of hotels and this is one of the better Sheraton remodels I've seen. It's very comfortable. I also have to note that the hotel lounge isn't your typical lounge - I was very surprised (and pleased) at the excellent craft beer selection (kudos to the food/beverage manager!).
I will continue to stay at this hotel whenever i'm in town visiting family.
December 12, 2011
Rated 5 out of 5 by HSJ014 There was not a single detail that was lacking.
Everything was exactly as I wanted it to be -- right down to Starbucks coffee, enough SPLENDA to go with it, real creamer for coffee, and enough toilet paper to last the weekend! Beds were high quality;temp controls in room actually worked; opportunity to be green was especially appreciated.
July 21, 2014
Rated 5 out of 5 by Irishfest Wonderful Expierence
As always our group had a wonderful experience. Clean rooms, above and beyond helpful staff. Directions, extending our stay every thing we needed was provided.
July 23, 2014