Rated 5 out of 5 by EnzoTomato Great Value!
We got a great rate for king bed room + club lounge access for Labour Day weekend. The room we got was nice and quiet, and hotel staff was nice and helpful. Good location to visit local attractions, too. One thing we were concerned about is that there was no control of access to swimming pool area.
September 8, 2014
Rated 5 out of 5 by Jagged45 Great as always
I stay at this hotel quite often and though it's not the fanciest of the Sheraton line, it's one on the best (mainly because of the fantastic staff).
August 23, 2014
Rated 5 out of 5 by Simamy Wonderful staff and great amenities
The staff at the hotel were very friendly and were there to help you have a great experience. The hotel was very busy while we were there but the staff were still very attentive to each individual. The rooms were nice and clean. I liked the "green" option and appreciated the reward for choosing that option. I will definitely recommend this hotel and look forward to staying again when I return to Cleveland.
July 26, 2014
Rated 2 out of 5 by wendyPA bad customer service
We came there for the main purpose of using the shuttle bus service for the Oktoberfest. It ran every hour on the hour bur we waited for an hour and a half after calling twice to see if the bus was coming to pick us up. It didn't come at 8 pm, it came at 915 pm. Very disappointed!
September 2, 2014
Rated 4 out of 5 by ChocagoShandy Comfortable And Convenient
Located right on airport property makes this very convenient, though a bit tricky to find--just follow the signs for long-term parking.
Nice, clean, modern hotel. Great new bed linens, etc. Very comfortable. Would definitely stay here again if in the area.
September 1, 2014
Rated 5 out of 5 by Min13 A gem of a hotel with great member service
After a long, tiring day, the sweet sleeper bed provided the best sleep we've had in a long time. The shower washed away the fatigue, and the unique square bathtubs with a small sitting area should be installed at all hotels! The club lounge service was excellent, as was the attentiveness of Patrick and other staff at the front desk. As a gold member, I don't often experience any benefits of my SPG membership since I just get told 'there's no upgrade available', but this hotel did a great job of providing me with an enhanced room on the club level. I would recommend anyone needing to stay within 50 miles of the area to stay at this hotel. There were lots of cars parked, but the lot was large enough to accommodate everyone with extra spots left over.
August 25, 2014
Rated 5 out of 5 by HSJ014 There was not a single detail that was lacking.
Everything was exactly as I wanted it to be -- right down to Starbucks coffee, enough SPLENDA to go with it, real creamer for coffee, and enough toilet paper to last the weekend! Beds were high quality;temp controls in room actually worked; opportunity to be green was especially appreciated.
July 21, 2014
Rated 5 out of 5 by Irishfest Wonderful Expierence
As always our group had a wonderful experience. Clean rooms, above and beyond helpful staff. Directions, extending our stay every thing we needed was provided.
July 23, 2014