Rated 5 out of 5 by Jady Excellent Super Great Service
I have been travel a lot for my business and time is very important for me to do everything as faster as possible.
I arrival the hotel late at night, and the hotel has shuttle bus to take me to hotel and prepare something for me to eat even the kitchen already close. That's really sweet service.
The next early morning when I go to the hotel counter, they already help me to get my rental car from my rental service in front of the lobby and waiting for me. That's really professional service.
I will highly recommend for every business owner who want to have high efficiency during the business trip and save you a lot of times for waiting.
November 4, 2014
Rated 5 out of 5 Great Service
The manager who works the front desk in the evening, Annie, is GREAT! She and all of the staff that work the evening shifts are all awesome.... from the concierge in the evening, the food staff in the evening, the housekeeping lady who brings my dry cleaning to me, to the lady who works at the cafe in the evening are all super friendly! Stacy and Ginger, who work in the Preferred Lounge, will always go above and beyond to meet the needs of their customers..... and Barb who works in the morning in the lounge is also fabulous!
I have gotten to know many of these employees and they have worked there for many years. They have seen a lot of customers come and go at their hotel, but one thing is for sure they will treat you like it is your first stay there.... every single time.
To all of those folks I mentioned above, THANK YOU for making my home away from home a comfortable one!
November 20, 2014
Rated 4 out of 5 by Moises01 This hotel was very comfortable.
I enjoyed my stay, except for an awkward check in, however overall a great location and fun time.
November 10, 2014
Rated 5 out of 5 by ChiefWalter Pleasant surprise for an airport hotel!
I stayed at this hotel several years ago, and must admit it was one of the most depressing hotels I'd ever stayed in - it was horribly dated and just depressing. In the last year or so I stayed there again and was absolutely amazed at the difference - they have completely redone the hotel. As a platinum member, I stay at a good deal of hotels and this is one of the better Sheraton remodels I've seen. It's very comfortable. I also have to note that the hotel lounge isn't your typical lounge - I was very surprised (and pleased) at the excellent craft beer selection (kudos to the food/beverage manager!).
I will continue to stay at this hotel whenever i'm in town visiting family.
December 12, 2011
Rated 3 out of 5 by metaverse The staff tried....
Checked in late, real late, after 2 am. Booked a "suite" online, was informed there were no suites at checkin. Offered a "comp" roll-away, but that was not what I was looking for. Felt kind of jilted by the comp offer being that I am a plat status.
Night auditor ran up an cleaned a 2 queen room.
Parking is a disaster.
September 25, 2012
Rated 2 out of 5 by bd57 Guest
The staff really doesn't recognize SPG customers. They charge for a cup of coffee, were is the benefit ?
October 23, 2014
Rated 4 out of 5 by Jean345 Extremely convenient
Park and stay plan worked well for us. No rush through traffic, trying to make our flight. Room was really very nice. Front desk service was a bit odd. Two different clerks were less than hospitable. We felt that we were interrupting them. Shuttle to the airport was very timely.
October 19, 2014
Rated 5 out of 5 by Florilla Association Meeting on property
We were able to get into our room promptly. It was clean and fresh. We had a quick snack and spent a quiet afternoon relaxing in the room. The breakfast buffet was complete and our meeting room was very comfortable.
October 19, 2014