Rated 5 out of 5 by Bre121892 Year turn around
It was an excellent for my friends and I. They did their best and went above what I expected. My previous stay had me uneasy about returning (over A year ago,) because the staff from that time was very agressive. This was the complete opposite and it was amazing!!!!
June 19, 2016
Rated 5 out of 5 by TravelingPerson45231 Exceeded Expectations On Many Levels
The friendliness and helpfulness of the staff cannot be overstated. Everyone is exceedingly nice and accommodating. Whether I needed a phone charger, or other small stuff - everyone really on top of their game and made me feel welcome.
The atmosphere as well in lobby and surrounding areas is luxurious - way more than I expected for a hotel airport.
Rooms can be a bit loud - or maybe just my next door guest at one point -but overall not worthy of note beyond that.
This is what hotel service should be like.
Way to go guys - keep it up.
May 18, 2016
Rated 2 out of 5 by Someonewholovesspg uncomfortable
April 26, 2016
Rated 5 out of 5 by kdrakeford5 the hotel was very nice
Everyone espicially the front dest were very courteous.
March 21, 2016
Rated 5 out of 5 by Heidi82 Good food, helpful staff, comfy beds
I stayed at this hotel for 4 nights during Cleveland ConCoction, a local fan-run geek convention. My room was good, though it would have been nice to have a mini-fridge/microwave, so I could reheat and eat some of my leftovers. The curtains did an excellent job blocking the light, so I slept like a log. Any time I asked a question of the hotel staff, they were always polite and answered my questions promptly. The restaurant is slightly out of my normal price range, but the food is excellent.
March 14, 2016
Rated 5 out of 5 by Mich1978 Another great ConCoction
We came to stay for the third annual ConCoction, and everything was fabulous as always. The hotel is five minutes from home and easy to get to, and despite parking issues we were able to get a spot no problem. The room was plenty big enough for getting into and out of costume and the beds were amazing. The staff are friendly and courteous and the whole experience was pleasant. I hope that the hotel continues to host the convention so we can keep coming back to stay.
March 14, 2016
Rated 5 out of 5 by Frank562 Another great stay
We had a fabuless evening. Checking was quick and easy, as was arranging to leave our car for five days. For dinner, we enjoyed one of the finest meals ever. Check out was quick, and the shuttle got us to the airport on time. Overall, the hotel experience was great. It was our twenty-sixth stay at this hotel, and we shall return!
January 28, 2016
Rated 5 out of 5 by TomSt Christmas Night
A family emergency required us to travel to Cleveland on Christmas. As we drove 4 hours nearly everything was closed. Normally people who have to work on Christmas are frustrated and upset. Lucky for us Jordan was working the front desk when we checked in late in the evening. She was professional, helpful and friendly on a night she should have been with her friends and family. We were very happy you had a room and welcomed us. The kids enjoyed the pool in the morning and my wife enjoyed her latte from Jordan. I was able to hold the hand of my father as he passed away at 3am on the 26th while you cared for my family. I can never thank you enough.
December 28, 2015