Rated 4 out of 5 by mamacindy The staff make this hotel excellent
We stayed at the Sheraton Palo Alto over Thanksgiving, and although the hotel is undergoing several renovations in different areas at the same time, it was the responsiveness of the staff to our needs that made this a good stay. They kept us informed and did everything possible to give us extra towels, hangars, replace burned out light bulbs, take care of nonfunctioning TVs, supply us with complimentary water (which is not often done in other hotels), and in general, made us feel welcome and appreciated. The hotel is also centrally located, which made our trips around the area easy to do. We also liked the in and out self parking garage, the excellent breakfast buffets, and the helpfulness of every staff person we encountered. It would be nice if there was free WiFI in room.
December 4, 2014
Rated 1 out of 5 by spicelady Palo Alto Hotel overwhelmed by Stanford Graduation
This was an extremely important weekend for us as our daughter graduated from Stanford School of Medicine with Ph D. When we called to confirm and, online, we were promised Club Level access to breakfast and evening hor d'orvres, unfortunately, not one evening access to Club amenties were available and we had paid for them. Staff at reception area did not have a clue, and just repeated a pat answer that there was Club level access ! Later we were offered cookies in the lobby, juice and free water.
June 22, 2013
Rated 1 out of 5 by Hokee1000 chased from the pool area
I am 74 years old and had to visit the Stanford medical center A friend drove me up so I thought I would treat her to a nice hotel.
It was a beautiful day so we went to the pool with deck of cards and a glass of water. we were playing Gin Rummy and keeping score on scratch paper.
a employee came out to our table and accused us of gambling(I thought he was kidding)
We continued to play and soon the same man along with the bartender came to tell us we could not bring drinks from our room, water? I complained, they gave us a free breakfast, but our day of fun was ruined.Needless to say this was embarssing and and unnecessary. You will never find us at this hotel again.
July 2, 2012
Rated 2 out of 5 by Spiritark Aging property
This is a rather old hotel, but they do try to make up for the age with good service. As a platinum, I got offered a bottle of wine twice during my week long stay. However, I had a leaking flushing system, and water just seeps out and floods the floor (thank god its clean water). Got maintenance to come in to fix it while I was out for work, but evening came, and the problem was still unresolved. I had to change rooms in the end.
November 29, 2014
Rated 4 out of 5 by outcycling Great stay
Very friendly staff. Very comfortable room.
November 28, 2014
Rated 4 out of 5 by enna1 Misleading Taxi Fare Information
The hotel's website says that taxi fares to and from SFO airport run $70. This is just not true on the "from" side. The meter indeed reaches around $70, but (surprise!) the taxis are allowed to charge 150% of the metered fare for out-of-city trips originating from the airport. When I brought this to the attention of the front desk clerk (after having to pay in excess of $100 for the cab) she just shrugged and admitted the information was incorrect for trips from the airport -- "sorry about that." Had I known the cost would be so outrageous I would have arranged a shuttle. Otherwise it was a standard Sheraton and perfectly fine -- as long as you don't mind hearing the train that runs right alongside it. Convenient to Stanford.
May 20, 2012
Rated 3 out of 5 by B3ck Great Location, However.....
This hotel was a great location for accessing the DT Palo Alto University Ave for dining out and night life all in a easy walk. Also, close enough to walk to the Stanford campus. However, charging for interent $9.95 is ridiculous, charging $14.00 to park your rental car as a guest is ridculous. And, the breakfast was $19.00 a person. I would stay here again because of the location but now I know some of the costs.
November 24, 2014
Rated 1 out of 5 by oli2013 Paying 9.95/day for internet is not a good idea
Alright, let's check this out. I tried to solve this issue with Starwood Hotels service and they couldn't do anything cause it's the hotel that decide if they charge for internet or not.
Look at this, this way. Wifi internet is free in the lobby, and then is 9.95$ a day when you reach your room. If only it was paying in the lobby too, they would have a reason to make us pay in the rooms.
You get under a megabit internet connection, three days cost of near 30$, which is equivalent to a MONTH of cellphone service...
Sheraton is supposed to be a premium hotel service. I work with computers, I stayed at very cheap remote hotel/motels and ALWAYS got better internet service than here.
How can you explain that an premium hotel right at the heart of silicon valley can charge a premium fee for slow internet service ?!....
thanks for reading my complaint
Also, charging double the amount for a local beer at the hotel's bar is not going to get you any business.
January 19, 2013