Rated 3 out of 5 by Wjebo2 I'm Disappointed
I was unable to access the Internet via WIFI. I was unable to access certain television stations. And, when it was working, the TV signal was transient.
October 7, 2012
Rated 5 out of 5 by Lefty First timer
I usually stay at an other chain but the company I am contracted with booked this stay.
I was pleasantly surprised!! Your staff makes the difference.
April 29, 2013
Rated 5 out of 5 by CollegeboundJ Great Stay
This is a very convenient place to stay when I visited the Stanford Campus. I would recommend it. Great staff and the room was very nice. Comfy bed!
September 12, 2012
Rated 3 out of 5 by Metatthehotel View of the pool shack
I found it odd that as the primary meeting planner my room on the first floor opened out to the pool shack with no view of the pool or koi pond.
July 22, 2013
Rated 5 out of 5 by SPGMember12345 Very Welcoming
The staff here makes all the difference in the world. From the front desk to the cleaning staff to the resturant staff, everyone is wonderful!
July 13, 2013
Rated 3 out of 5 by Stsnfo Stanford
Staff responded right away
Disappointed to find out we could not watch either a DVD in the room or even rent a movie in our room.
February 18, 2013
Rated 4 out of 5 by BSZoe Review
Best bed for any hotel I have used, in or out of the USA. Mattress, pillows, and fully the best set of bedding I could have asked for!!
August 5, 2013
Rated 4 out of 5 by HVTexas Friendly Staff; Central to all the important landmarks
Staff was able to accommodate a few requests of mine very happily;
forgot a brush, so requested and the front desk was happy to give me one/
April 18, 2013
Rated 5 out of 5 by Lizbeth Great Customer Service
Timely service and felt cared for by all staff.
A wonderful place to come to after a long trip and a busy conference day.
September 23, 2013
Rated 3 out of 5 by jk128128 Hotel needs total facelift
This hotel has obvious deferred maintenance and needs a major facelift in all respects. Also, rooms are dark and have inadequate lighting.
March 23, 2013
Rated 4 out of 5 by Artist Pretty good stay!
I stayed there for three night for attending the conference at Stanford and had a pretty good experience. I would recommand it to otheres!
July 4, 2012
Rated 4 out of 5 by Nick999 Very Nice Except no free WiFi
Almost all businesses provide free WiFi (Even STANFORD Stadium has free WiFi)
Yet you continue to charge for this and it is very annoying
November 14, 2012
Rated 4 out of 5 Great stay
The hotel is in a great location for Stanford and downtown Palo Alto. The staff are friendly and the rooms were comfortable. Thanks!
April 7, 2013
Rated 4 out of 5 by SuperDave Would like to see hotel when renovations are complete
Staff was very friendly and great. Lobby smelled very nice. Only problem were renovations and only one very slow elevator working.
June 1, 2013
Rated 5 out of 5 by Peterx A Problem
Smoking is allowed on the outside decks and patios. This led to our deck being unusable.
October 9, 2013
Rated 4 out of 5 by Bat1 Palo Alto
It seems strange that you still charge for WiFi, parking and breakfast.
Just about every place is including them these days.
October 24, 2012
Rated 5 out of 5 by Josephnica Great stay
Enjoyed ourselves. Slept over after a gymnastics meet and had a nice relaxing next day on our way home the next day.
January 30, 2013
Rated 3 out of 5 by Redneck The Hotel Disappointed Me.
My room was one of the less desirable locations and I believe it was because I used the BRG. Valet parking was poor.
October 10, 2012
Rated 5 out of 5 by Grampy Fantastic people work here
The people who work here do everthing to make us feel at home. They are wonderful. Can't say enough good about them.
September 19, 2012
Rated 3 out of 5 by PaloAltoYearlyGuest This hotel needs physical work
The faciltiy is in desparate need of a rehab. The staff is good, the beds are fine but the rooms are getting shabby
February 5, 2013
Rated 5 out of 5 by john45 close to stanford
nice hotel with location next to stanford university. Rooms could stand some updating, especially club level rooms.
June 18, 2012
Rated 5 out of 5 by Brian Great Hotel Stay
Wonderful front desk staff - on arrival and again at departure time.
VERY comfortable facility - will be back !
May 28, 2013
Rated 3 out of 5 by Juan1975 feels like 1980
Bathroom is old
no safety box.
first room smell like cigarretted. they changed it afterwards.
July 12, 2013
Rated 5 out of 5 by KKJones Friendly staff! Nice room.
Only issue was the very loud a/c that kept turning on and off throughout the night and woke me several times.
August 15, 2012
Rated 4 out of 5 by BLon Great Location and comfortable hotel
the Sheraton has fantastic location being close to 2 malls and also downtown palo alto.
also a great gym.
July 15, 2013
Rated 4 out of 5 by Mickey24 Great location
This is a great location if you need to be by Stanford Univercity. With nice clean rooms and friendly staff.
August 23, 2012
Rated 4 out of 5 by Andy72 Great location, great price
Location is great. Everything else is average (amenities, etc.). For the price, though, I am very happy.
July 7, 2013
Rated 4 out of 5 by jams great room service
I enjoyed my stay and took advantage of room service for both lunch and breakfast. The food was excellent.
April 15, 2013
Rated 4 out of 5 by DonnaLHB What a fine and fun place to stay
The staff kind and attentive. The food was very good and the location was very convenient for my stay.
December 23, 2012
Rated 3 out of 5 by evalunlim Location, Location, Location
Having stayed a number of times at the Palo Alto Sheraton, I always look forward to my return.
September 16, 2012