Rated 1 out of 5 by JohnnyW very disappointing stay
Of the four nights staying at the hotel, 3 nights were almost impossible to sleep well due to the high noise level.
The hotel is hosting parties and in this case wedding ceremonies, with loudest disco music at until midnight, so there is way to find rest for other guests.
I would have expected the courtesy of the hotel management to advise guests of such disruption, but no advice was given.
After the ceremonies, wedding guests continued to be loud and disrespectful on the corridor.
Other guests take hour long showers after midnight and the noise isolation of the rooms is so poor that you wake up.
The facility certainly needs repair and the hotel management could in my opinion pay more respect to hotel guests staying and paying hundreds of dollars, but it appeared the whole hotel was tuned on attending the party guests.
I do not plan returning to the Palo Alto Sheraton, as this is not the first time to have such disappointing stay.
June 20, 2013
Rated 1 out of 5 by verymad worst sheraton i've ever stayed at
the hotel should warn guests before accepting reservations about the railroad, the room i was in was right next to the railroad ... the train came through at least three or four times during the night, 11p, 1a, 3, 5 ... each time the horn was blowing - absolutely the worst hotel experience i have ever had
August 18, 2012
Rated 1 out of 5 by sgmaven Terrible Sheraton!
The hotel is a dated relic that maintains its steady stream of clients only by its close proximity to Stanford University. The rooms are dated in design, and only a basic "soft" overhaul has been done.
In the middle of my first night, security actually came into my room, claiming that they had not been informed that the room had a guest in it!
I complained to the lobby the next morning, and was offered a Club Room access. I pointed out that it does not really benefit me, since I was on a business trip and on company expense, but the staff did not seem to understand.
Then, when it came to check-out, I realized that I was being charged for the upgrade. I had to tell them once again what had transpired before they took the amount off my bill.
I do not think I will ever stay at this hotel ever again! I think a motel might even be a better alternative at Palo Alto!
November 17, 2013
Rated 2 out of 5 by lobutto Great staff, awful structure
The staff is great but the structure needs rebuilding. as it is now, it doea not value the money. the location is ok, close to caltrain and SF and the campus
December 3, 2013
Rated 5 out of 5 by Kirsten62 Most of the staff very helpful
We had to stay in palo alto off and on for about 3 months with no family around we needed a nice place to stay.. The only complaint about this hotel is that the rates very so vastly.But when I was able to get a pretty good rate on this hotel it met all of our expectations. I have to say the staff is excellent. Especialy Gile. He recognized me and knew our story a little. He went over and beyond what he needed to do and I really appreciated that. The restaurant and bar were very very good. the pool area very nice. It made what we were going through just a little bit easier.
January 3, 2014
Rated 3 out of 5 by sapguy Average stay with Internet access dissapointing
Your hotel has a location that is unbeatable, and the staff is excellent. I know that the hotel is always very busy, but I should have not accepted a ground floor rooom since this was an award stay with my family (a high floor and more airy room would have been better).
But the Internet access was completely unacceptable for a hotel in the heart of the Silicon Valley and across the street for Stanford! Not only did the Internet access was up and down intermittently, but when it was up, it was embarassingly SLOW.
The hotel needs to invest more in this area.
July 1, 2012
Rated 2 out of 5 by johnnyoty Great view
I had a great view of the parking lot, railroad tracks, and maid's room next door!! It's nice to have a train wake you up at 2:30 in the morning!
January 21, 2014
Rated 1 out of 5 by An15 Dark and dingy
THis hotel is not what I expect from a Sheraton, very dary, marginally clean and tired. I was booked for 1 day and needed to work from my room and there was construction in the morning which caused me an issue as it was very loud and the hotel staff would not refrain for the 40 minutes I requested. There was no prewarning for me to make other arrangements. If I book a hotel I expect to have use of my room until checkout and I did not.
October 25, 2013
Rated 2 out of 5 by khs84 Surprised this is a SPG property
I stayed at this hotel during Memorial Day weekend, as I was in town for a wedding on the Stanford campus. Its proximity to campus and downtown Palo Alto cannot be matched. Unfortunately, this is where the glowing review stops. Our shower was clogged, so I called the front desk to have someone fix it while we were out to dinner. Upon returning to the room, not only was the shower not fixed (found out the hard way), but also- the toilet seat was up and used. I called the front desk to notify them of the situation, and the employee was not helpful nor sympathetic. As someone about to embark on a career in consulting (which will involve many hotel stays in the near and distant future), I'm thinking twice about aligning with SPG based on my experience last weekend.
May 28, 2013
Rated 1 out of 5 by Unsatifactory13 Not Happy with this hotel
Our experience at the hotel was not favorable. Our hotel room was not activated to be used at the parking gates, even though I surrendered our parking ticket. You can hear everything between the walls. I heard showers and flushing toilets from my neighbors, sometimes as early as 6:00 am!. Our TV had a mind of it's own. It would only play when it wanted to. And when it did turn on, it would abruptly shut-off and display a no signal sign. Overall, my experience at this hotels was not good.
August 5, 2013
Rated 2 out of 5 by marianne123 below Sheraton standards
I've stayed in multiple sheraton's around the globe and this one is certainly below standard. The hotel (and my floor) went through refurbishment when I was staying there, resulting in a lot of debris & noise. A coke vending machine stood for hours right in the middle of the corridor, making it very hard to pass. The swimming pool was quite dirty, and I don't think I ever saw it in a hotel: there were ducks swimming in there - and the staff didn't care.
There's a lot of improvements to be done here.
May 21, 2013
Rated 2 out of 5 by Leti2013 Very noisy experience.
Loved the fact that I was able check-in early, did not like the fact that we were asked to leave the pool/patio area at midnight. Room was very clean & was nicely decorated however the mattress was old and noisy. Not only was the mattress noisy, I was woken at 7:00am by the loud noises coming from the hallway (housekeeping, people talking, kids running up & down the hall, vacumes running etc). I get a better nights sleep at my house.
July 28, 2013
Rated 4 out of 5 by Rosher Noisy Beds Very low toilets
We have stayed here many times but the last two times these past two months we found the bed to be noisy when you sit down or get uo. Also the loose mattress pad was uncomfortable.
over the past years our complaint would be the very low toilets and the lack of a night light for the bathroom. If you have to go to the bathroom during the night you have to turn on the bright light to enter the dark room.
August 26, 2013
Rated 4 out of 5 by 1shortlife Great location & super hospitality
-Lighting & airconditioning controls could be more friendly and easy to use
-Loved the lounge, great food.
-Sleep quality was amazing , given that I stayed at similar hotels the whole of the previous week. Simple & comfortable bedding.
-Checkout was simple & hassle free, they were ok for me to check out 2 days in advance due to my schedule
-Will definitely recommend & am likely to stay here, if im back.
March 12, 2013
Rated 1 out of 5 by hotdog75 Worst experience I've had in years
Checked in at 3am due to delayed flight. Clerk barely said a word to me, did not acknowledge Gold status, just gave me keys to a room on the 1st floor. I prefer higher floor but ok, it's 3am and I'm exhausted. I get to room and it's a handicapped room - I hate those, creeps me out. But ok I'm exhausted. Warm and stuffy, I try to turn on a/c. Nothing. not even fan. so I'm angry at this point but also dead tired, I've already unpacked, and do not feel like having to trade rooms (it's almost 3:30am by this point). So I'm laying in my warm, stuffy, 1st floor, handicapped room and want to watch TV for a few minutes, and you guessed it - TV doesn't work/tv would be on for a few seconds then pic goes away, then comes back/then goes away. I gave up, exhausted, got 5 hours sleep, woke up and left. Final insult - I did not get my folio emailed to me so now I have to chase it down.
I stay 150 nights a year in hotels - this is by far my worst experience in years.
September 25, 2013
Rated 2 out of 5 by StetsonGuy Sheraton needs more than a cosmetic change
While the hotel was clean the staff simply was very weak. As a result things that you would expect with your hotel stay were not done. In support of the Sheraton's Green Program I opted to not have daily service. I was to be awarded a $5 credit. This was never extended. When I asked about it I was told that the process works and that I must have made a mistake. Well the process does not work. Upon leaving the hotel I was advised to hold on to my room key, which I did, so that I could get out of the parking lot. The key had been cancelled upon checkout and I had to walk back to the front desk and have reset. The process and staff do not work. When asked at the front desk for room supplies I was instructed to go to my room and call housekeeping. I declined and the supplies materialized once we had further discussed my request. The staff does not work. I could go on. Avoid the Sheraton.
June 21, 2013
Rated 2 out of 5 by Trucie33 Front desk staff competence
The hotel is beautiful. Very attractive and comfortable. But the front desk staff were singularly unhelpful (with an occasional exception) in two regards:
(1) They did not know how to help me obtain my email on the 3 computers in your lobby. All I wanted to do was check email. Your system there is so arcane that although I am vary familiar with and skilled in computers, I could not log into gmail nor would your computer let me actually REACH my other email (on a university account). But your front desk folks had no idea what was going on or what your system does. You should train them.
The other issue: Transportation to SFO. Now, when I emailed your hotel about this, a man named Frank gave me great information about Bart and Caltrain that I was able to use coming in. But my departure was on Saturday and I needed help with arranging transport that was not as expensive as a taxi is. Your front desk folks acted, with one exception, like they had never heard of questions about this. One older gentleman gave me numbers to call for Supershuttle and another company. And I used those with success. However, I was made to feel like I was imposing to ask such questions. And some of your younger male staff acted very impatient, going to far as to sigh deeply, grab a book, rip out a page for me (that did not address weekend Caltrain times, which was my concern). and handed it to me.
I was not happy with his rudeness or impatience. But, in general, the women behind the desk had blank looks when I asked about this.
Now perhaps most of your guests drive cars or do not mind paying $120.00 for a taxi. But I am an academic and cannot afford those kind of costs.
So, in my view, while you had people wandering around smiling, your alleged "experts" did not know aspects of their jobs.
I was also put off by your charges for wifi. Most hotels today, if you are a member of their 'preferred team,' provide free wifi. You should too!
November 10, 2013
Rated 3 out of 5 by Stockman Cutting corners: no shower cap amenity in room
I have gone to making a quick judgement about a hotel's care for their customer. If they do not routinely provide a shower cap in the standard in-room amenities, they start with negative points. Sheraton Palo Alto Hotel starts with negative points.
In addition, no upscale dining room in the property.
August 26, 2013
Rated 2 out of 5 by Tissy Beautiful setting, close to Stanford, but thin walls and front desk people are not knowledgeable.
Went for Stanford graduation, can't beat location. But front desk people were not prepared for the busy weekend...reservations messed up, did not know directions to places or willing to help with it. Hotel is older and has very thin walls, VERY loud. Room and bedding were fine, though. Expensive food in hotel, breakfast for four was VERY expensive.
June 18, 2013
Rated 2 out of 5 by TomG3 Don't count on a wake up call
Had to leave the hotel at 4AM to catch my early flight. Wake up call set for 3AM, in person at the desk with Ricardo, the night before.
No wake up call. Awoke on my own at 4:10 AM and scrambled, no shower, to catch my flight, which I barely did.
When leaving, no apologies, no explanations. Business as usual for the early desk crew I guess. Lesson learned.
September 1, 2012
Rated 2 out of 5 by Stormcrow Rooms are outdated
In this day and age, hotel rooms really need to have plentiful and easy-to-access power plugs for people to use their laptops, chargers, and other techie gadgets. My room required me to unplug items like lamps or the coffee maker in order to use my own equipment. One outlet was oddly bent into the wall and a normal plug actually would not stay securely into it. When I looked under the bed to see just how they had gotten two bedside lamps and an alarm clock plugged in, I noticed a sketchy extension cord bridging the power gap.
On another note, the $10/day in-room wifi access turned out to be basically unusable, it was so slow. I ran tests with an internet speed tester, and it was slower than old-school dialup. To the hotel's credit, they refunded the charge when I asked them to.
The front desk services were prompt, helpful and courteous, and they were the only reason I would not rate this hotel stay much lower. I don't really think this should qualify as a 3-star hotel.
January 7, 2013
Rated 4 out of 5 by BillV BEWARE!!!!!!!
we've stayed here for the last few years, however, for our most recent visit (Feb 2012) we found out that they no longer offer pay-for-view movies in the rooms...sounds silly, however, we love nothing more that to crash late at night and watch movies, often ones that are still in the theaters...very disappointed
February 29, 2012
Rated 2 out of 5 by Kat1 worst SPG hotel I ever stayed at
I was very disappointed in this hotel. The hotel does not measure up to other Sheratons. It was very aged and not clean. Also the internet did not work as it was so jammed with users or not strong enough. The hotel refused to credit me back for this.
The staff was friendly and helpful.
June 9, 2013
Rated 4 out of 5 by Adam Nice Hotel...nice pool
I've stayed at the hotel several times on business and with my family. If you want to stay in Palo Alto, it is very conveniently located.
The place is clean. The people are super. The grounds are attractive and they have a nice pool.
The rooms are well kept and the beds are comfortable.
March 11, 2012
Rated 2 out of 5 by GS90802 Old style and shows
This is an old hotel, and every where you walk, it shows. Compare this to the Westin next door, and it is night and day.
The food was terrible, like a motel 6. The shrimp was frozen and microwaved, and had to give it back, not edible, and the breakfast buffet could have been at a Dennys.
January 23, 2013
Rated 2 out of 5 by NBryan Disappointed in management
On our rare and much anticipated weekend get-away we were awoken at 5:50am with a fire alarm that continued for 15 minutes at ear piercing decibels. Our night's sleep was rudely interrupted and prematurely over! The front desk told us it was a false alarm and to stay in our room.
I was extremely disappointed that no one ever followed up with an explanation of what went wrong or an apology for the disturbance. Good management would have shown more concern for the customer!
December 11, 2011
Rated 3 out of 5 by JVF70 Great Staff
We had a problem with our booking (my fault) but the manager helped to get us a room anyway (during the Stanford/U of Oregon football game weekend!) and was helpful and more importantly cheerful. I love the service at this place, you can't go wrong at this hotel....
November 28, 2011
Rated 5 out of 5 by Karo Peaceful Sleep
First time to stay at a Sheraton. My room was located around the corner from the elevator so I thought I would hear noise during the night. It was actually a quiet and comfortable room. The hotel was well populated that weekend too. The food was very good as well.
September 5, 2012
Rated 5 out of 5 by john334566 Good but very expensive
We had a lovely visit. The room was very nice but I think it was extremely expensive for a non-business visit.
September 5, 2013
Rated 3 out of 5 by Wilson89 Needs renovation
Great location but worn and needs renovation. New paint and carpet in halls would help a lot. Plus, stop charging for WIFI !!It It looks like an old motel that Sheraton bought and fixed up a long time ago. Staff is excellent. Prices are high, due to location.
September 8, 2012