Rated 3 out of 5 by sam28 Slow room service and room availability issues
I am an SPG member and stayed at Sheraton for the fourth time this year. I felt the quality of service reduced each time.
Some of the issues i faced this time are:
- I had booked one month in advance. However, when i reached the hotel, i was told that i would have to wait for 40 mins to get a room in the Stanford building. This was because of a wedding and people had not checked out yet :/
- I was given a very small room in the Palo alto building. Every single day i came across an insect in the washroom.
- On the second day i asked for a few toiletries that were not sent to my room. Water and anything else in general would take atleast 20-30 mins to reach my room.
I am definitely going to stay at the Westin from next time.
July 28, 2014
Rated 4 out of 5 by Katona0608 Palo Alto
I accepted the 'Green' option. I thought this just meant they would not change sheets and towels. Evidently it means they do not enter your room. Coffee and water not replaced, room looked just like it did when I left. Will not be going Green next time. AC would not turn on.
July 25, 2014
Rated 2 out of 5 by sofa OK with some need for improvement
My stay was very average with 2 issues:
(1) I was initially put in a room next in the elevator with a lot of noise and was told at the front desk that switching would not be possible. Another staff member later told me that the front desk was being ridiculous and easily helped me switch out.
(2) Before checking out, the internet that I paid the night before already stopped. I thought the hotel should at least wait until after I check out before discontinuing the service that I had already paid.
July 24, 2014
Rated 4 out of 5 by portolm8 portolm8
I like the Sheraton Palo Alto for various reasons. First the location which is within walking distnace of a wide choice of restaurants downtown. I like the proximity to nice stores like Palo Alto bycilcles and the proximity to the Stanford campus which is ideal for running or walking.
In addition to this the staff of the Sheraton Palo Alto is particularly friendly... must be the weather or the location, but they rank to the top of my list of hotels for friendliness, going to extra mile to help out and so on...
And this is consistent at each visit!
Of course the rooms are very nice and clean.
The lounge also has very good breakfast food.
July 19, 2014
Rated 1 out of 5 by UWS2 Disappointed
Room was too small for the furniture so there was no comfortable place to put a suitcase or sit. The walls were so thin that we heard offensive noises everytime someone walked by, flushed a toilet or took a shower in another room. We even heard the housekeeping staff's chatter outside our room in the hallway and their storeroom across the hall. We also almost lost our luggage because the bell capitan put it away without telling us after we checked out.
July 14, 2014
Rated 3 out of 5 by breeeeeett Overall, not very good
Obviously, this is the Sheraton, it has many nice features, but all in all for the price you are paying you don't get a very nice place. Here are a few of the problems: very few outlets (in case you need to charge things), air conditioner was very loud and barely cooled the room, no mini-fridge, fire alarm forcing us all out into the pool area in the night, etc.
July 12, 2014
Rated 3 out of 5 by Miming Not include breakfast??
with that price not including breakfast, I found other hotels, very nice, cheaper and include breakfast. It is pretty disappointed
July 9, 2014
Rated 5 out of 5 by DiZylk Quietly Perfect!
I was surprised how clean and quiet our room at the Sheraton Palo Alto was. The short walk to the award winning Reposado was so convenient.Also, the hotel was directly across from Stanford. We will definitely stay at the Sheraton again. Thanks!.
July 8, 2014
Rated 5 out of 5 by Mag878 Weekend Escape
Sheraton hotels are excellently represented by this property in Palo Alto. We have racked up four stays under our SPG account here. Each room we have stayed in is very clean, spacious and recently remodeled. The lavatories are well lit and allow enough space to get started for the day without interrupting others in the room. We’ve started many mornings off with prompt and personalized room service on the balcony overlooking its courtyard full of lush gardens, a babbling brook leading to the pond filled with Koi, all opening to a row of cushy lounge chairs surrounding a rejuvenating pool. Did I mention it’s next to the main restaurant and bar where one can sip drinks with fellow guests until moonrise, or dine al fresco at their Sunday brunch buffet? We love this location especially because it is quietly nestled between Stanford shopping center; located just across the street. Staying on University avenue allows one to walk around the plethora of shopping, café dining, or just enjoy the beautiful neighborhood of old faculty homes. Though the Hotel provides excellent dining, it does provide a refrigerator for all the organic goodies one can pick up at the local market. This comes in handy after using the indoor exercise room. Don’t forget to utilize the ample covered parking around back if needed, and the friendly staff who are there to aid around the clock. So if you are looking for that weekend getaway, stop off between travels, or planning an event please call upon the Sheraton Hotel Palo Alto!
July 7, 2014
Rated 3 out of 5 by YTLA An OK SPG hotel
The Sheraton at Palo Alto is in a great location. The general environment of the hotel (bot inside and outside) is quite nice.
But one thing that I am complaining about is: the drain of the bath tub in my room is kinda clogged partially, which make the water accumulated during showering... This makes me very uncomfortable and really shouldn't happen at a Sheraton. I only stayed for one night so I didn't even bother to contact the facility management. But it is rather disappointing.
July 7, 2014
Rated 5 out of 5 by Kmh1974 Very nice
Rooms and breakfast were superb!
July 6, 2014
Rated 5 out of 5 by kdzinger overall
This is the best hotel we have ever stayed at. We go to Stanford Hospital every three months. So we have stayed in a lot of hotels. Everything about this place was fantastic. From the front desk people right down to the maids. I never want to stay any where else. Thank you so much!!!!!!!!!!!!!!!!!!
July 5, 2014
Rated 3 out of 5 by Amichelle13 Overall Good
Room and bathroom clean on arrival, service staff attentive when needed and very friendly. Check-in staff not the best I've encountered.
July 3, 2014
Rated 4 out of 5 by HLM30 Great location and amenities
The staff are very warm and friendly. The hotel is in a great location and is walking an driving distance to the campus and local restaurants.
July 3, 2014
Rated 3 out of 5 by docMB Seriously? No refrigerator?
For the amount I paid to stay at this hotel, I was significantly disappointed in the in-room amenities (or lack thereof). No fridge! Not even for a mini-bar. Costly wifi! Ridiculous parking costs! With this being the recommended hotel for a wedding we were attending, we had high expectations. The staff was only moderately helpful (asked me if I preferred to receive points or $5/day for the green-program. I responded $5 credits. Had to come back to the desk two days later to get the vouchers because they'd signed me up for points after all.) Even with the sign on the door, the housekeepers cleaned the room. The remote batteries in my sister's room died and the hotel tried to charge her for the replacement batteries. Bottom line: stay somewhere else.
July 1, 2014
Rated 5 out of 5 by MVell68 Very friendly staff
I am glad to have stayed at Sheraton Palo Alto for a number of reasons -
Very friendly staff,
good and spacious rooms,
proximity to the mall, railway station, mall and good places to eat.
I'll certainly be staying here the next time I am in Palo Alto
July 1, 2014
Rated 5 out of 5 by Addy68 Great people and great location.
We had business above San Francisco.
The staff was friendly and welcoming on
arrival. Our room was extremely quiet.
The front desk lady greatly benefitted us
in directing us to our destination Sat am.
All in all we were pleased with this hotel
and shall return.
June 30, 2014
Rated 4 out of 5 by hkanji Good stay
Usual good stay, but they didn't clean my room. No idea why.
June 28, 2014
Rated 5 out of 5 by Stranger2020 This hotel calms your nerves
It was truly home away from home. Fantastic service, great food and nothing to complain about
June 28, 2014
Rated 3 out of 5 by ish14 way overpriced for what you get
Looks like an above average motel from the 70's. Too pricey for the quality. They charged me $4 for a bottle of water that appeared to be free. Sheratons are suppossedly know for their wine selection? They served me a pinot grigio instead of the sauvignon blanc that I ordered and then they were out of two wines on their wine list.
June 25, 2014
Rated 4 out of 5 by MurryE Very helpful and friendly staff
The staff were uniformly friendly and helpful when called upon. The room was clean but could use a little updating. The TV was not easy to figure out and had long periods of a black screen for no apparent reason. Luckily with a great pool and great places to go, we didn't watch much TV.
June 23, 2014
Rated 5 out of 5 by SweetLibs Saff was fantastic!
ALL the staff were helpful and smiling. They really, truly, want you to have whatever you want instantly. Their attitude is infectious. Keep up the staff training!
June 23, 2014
Rated 3 out of 5 by Paulb83 Paulb83
Hotel rooms need upgrading, especially the bathrooms. The train noise is bothersome even with the double windows, The cost is very high vs what you get. There is not even a full restaurant onsite.
The beds were very comfortable.
June 18, 2014
Rated 4 out of 5 by Wilson89 Great Location but dreary inside.
Great location. Across the street from Stanford and next to University Ave which is full of shops and restaurants. Hotel needs to be cleaned up. Halls are dark and look dirty. Wifi is not free. Parking is also extra.Rooms are clean.
June 17, 2014
Rated 5 out of 5 by Stanfordmom Great Location and upbeat and friendly
the location of this hotel allows me to overlook imperfections--( on one stay i may have gotten bitten by bedbugs and on another my room overlooked the parking lot and was very dark)
for this stay_
staff were extremely helpful and welcoming
the recognition of the graduation and receptions were special
it should be easier to distinguish between room types on line ( view vs no view, what does starwood preferred really mean?) and wifi should be free! ( other competitors provide this free of charge-- for $369 per night it is possible!)
there was confusion with a reservation i had for over 1 year- both on check in and check out-- had i not been physically there my parents would not have been able to check in and although i spent some time at check in making sure it was all accurate- it was still confused in your system - your systems need to be better able to accommodate multiple room reservations
there was an item of clothing left in the room from a previous guest-- attention to detail by the staff is paramount-- the wall paper is peeling in some locations and the water was draining very slowly in the tub-- if housekeeping notices something out of order they should have it fixed!
June 17, 2014
Rated 4 out of 5 by stayvacation Beautiful Grounds
Landscaping is lovely, ponds and fish a delight for the little children. Heated pool was lovely.
Rooms were clean, King size bed was heavenly.
June 2, 2014
Rated 2 out of 5 by Shortstack Hotel Upgrade
Hotel needs to redo facility so that is more open and light. Too dark. Rooms not in best locations-train tracks, dumpsters.
May 24, 2014
Rated 4 out of 5 by kassai78 may stay
The reservation and front office staff as well as club staff are great people:)
May 15, 2014
Rated 2 out of 5 by Ashi No housekeeping for 5 days
Made the mistake of signing up for the Eco-offer, assuming we would give up housekeeping for the day, for a good cause. Turned out, you give it up for 3 days. Worse still, even when we explicitly asked for housekeeping, we were told it would happen the next day. That happened twice. Still no housekeeping. Nobody at the reception seemed to know how the system worked or how to ensure that our room was cleaned. One of my worst hotel experiences ever - even motels have regular cleaning!!
May 12, 2014
Rated 1 out of 5 by kmu64 Worst hotel experience in years
I arrived quite late and was given a room that is right next to the elevator. I heard the elevator all night. The rooms do not have adequate sound proofing from the railroad tracks and I heard the trains all night long. I have stayed at other hotels in this area and not heard the trains at all. The cherry on top was the three wake up calls that I did not request. All in all the worst hotel experience I have had in years. I will not stay at this hotel again.
May 12, 2014