Rated 2 out of 5 by StetsonGuy Sheraton needs more than a cosmetic change
While the hotel was clean the staff simply was very weak. As a result things that you would expect with your hotel stay were not done. In support of the Sheraton's Green Program I opted to not have daily service. I was to be awarded a $5 credit. This was never extended. When I asked about it I was told that the process works and that I must have made a mistake. Well the process does not work. Upon leaving the hotel I was advised to hold on to my room key, which I did, so that I could get out of the parking lot. The key had been cancelled upon checkout and I had to walk back to the front desk and have reset. The process and staff do not work. When asked at the front desk for room supplies I was instructed to go to my room and call housekeeping. I declined and the supplies materialized once we had further discussed my request. The staff does not work. I could go on. Avoid the Sheraton.
June 21, 2013
Rated 2 out of 5 by luistejano Business Trip
I was given a handicap room (not per my request). The room was small/crowded. The room had a double bed, not a king size bed. The AC unit was noisy. And the noise from the train didn't help. Room 1055.
May 3, 2014
Rated 2 out of 5 by TomG3 Don't count on a wake up call
Had to leave the hotel at 4AM to catch my early flight. Wake up call set for 3AM, in person at the desk with Ricardo, the night before.
No wake up call. Awoke on my own at 4:10 AM and scrambled, no shower, to catch my flight, which I barely did.
When leaving, no apologies, no explanations. Business as usual for the early desk crew I guess. Lesson learned.
September 1, 2012
Rated 2 out of 5 by Tissy Beautiful setting, close to Stanford, but thin walls and front desk people are not knowledgeable.
Went for Stanford graduation, can't beat location. But front desk people were not prepared for the busy weekend...reservations messed up, did not know directions to places or willing to help with it. Hotel is older and has very thin walls, VERY loud. Room and bedding were fine, though. Expensive food in hotel, breakfast for four was VERY expensive.
June 18, 2013
Rated 5 out of 5 by carolmarol great staff and beautiful grounds
Our room was wonderful - beds very comfortable. We had a room room near the Koi ponds which my daughter loved. the food and pool were wonderful. Never crowded and very relxing.
August 18, 2014
Rated 2 out of 5 by jackie2001 poorly maintained and operated
while the staff is very courteous and tries to be very helpful, the accommodations are often not clean and the hotel routinely makes mistakes such as 1) sent to room with keys not working, 2) sent to a room that already had an occupant, 3) not crediting SPG points and awards, and 4) not emailing hotel bill summary upon checkout.
December 10, 2013
Rated 1 out of 5 by hotdog75 Worst experience I've had in years
Checked in at 3am due to delayed flight. Clerk barely said a word to me, did not acknowledge Gold status, just gave me keys to a room on the 1st floor. I prefer higher floor but ok, it's 3am and I'm exhausted. I get to room and it's a handicapped room - I hate those, creeps me out. But ok I'm exhausted. Warm and stuffy, I try to turn on a/c. Nothing. not even fan. so I'm angry at this point but also dead tired, I've already unpacked, and do not feel like having to trade rooms (it's almost 3:30am by this point). So I'm laying in my warm, stuffy, 1st floor, handicapped room and want to watch TV for a few minutes, and you guessed it - TV doesn't work/tv would be on for a few seconds then pic goes away, then comes back/then goes away. I gave up, exhausted, got 5 hours sleep, woke up and left. Final insult - I did not get my folio emailed to me so now I have to chase it down.
I stay 150 nights a year in hotels - this is by far my worst experience in years.
September 25, 2013
Rated 2 out of 5 by Stormcrow Rooms are outdated
In this day and age, hotel rooms really need to have plentiful and easy-to-access power plugs for people to use their laptops, chargers, and other techie gadgets. My room required me to unplug items like lamps or the coffee maker in order to use my own equipment. One outlet was oddly bent into the wall and a normal plug actually would not stay securely into it. When I looked under the bed to see just how they had gotten two bedside lamps and an alarm clock plugged in, I noticed a sketchy extension cord bridging the power gap.
On another note, the $10/day in-room wifi access turned out to be basically unusable, it was so slow. I ran tests with an internet speed tester, and it was slower than old-school dialup. To the hotel's credit, they refunded the charge when I asked them to.
The front desk services were prompt, helpful and courteous, and they were the only reason I would not rate this hotel stay much lower. I don't really think this should qualify as a 3-star hotel.
January 7, 2013
Rated 4 out of 5 by BillV BEWARE!!!!!!!
we've stayed here for the last few years, however, for our most recent visit (Feb 2012) we found out that they no longer offer pay-for-view movies in the rooms...sounds silly, however, we love nothing more that to crash late at night and watch movies, often ones that are still in the theaters...very disappointed
February 29, 2012
Rated 3 out of 5 by Stockman Cutting corners: no shower cap amenity in room
I have gone to making a quick judgement about a hotel's care for their customer. If they do not routinely provide a shower cap in the standard in-room amenities, they start with negative points. Sheraton Palo Alto Hotel starts with negative points.
In addition, no upscale dining room in the property.
August 26, 2013
Rated 4 out of 5 by Adam Nice Hotel...nice pool
I've stayed at the hotel several times on business and with my family. If you want to stay in Palo Alto, it is very conveniently located.
The place is clean. The people are super. The grounds are attractive and they have a nice pool.
The rooms are well kept and the beds are comfortable.
March 11, 2012
Rated 2 out of 5 by GS90802 Old style and shows
This is an old hotel, and every where you walk, it shows. Compare this to the Westin next door, and it is night and day.
The food was terrible, like a motel 6. The shrimp was frozen and microwaved, and had to give it back, not edible, and the breakfast buffet could have been at a Dennys.
January 23, 2013
Rated 2 out of 5 by Kat1 worst SPG hotel I ever stayed at
I was very disappointed in this hotel. The hotel does not measure up to other Sheratons. It was very aged and not clean. Also the internet did not work as it was so jammed with users or not strong enough. The hotel refused to credit me back for this.
The staff was friendly and helpful.
June 9, 2013
Rated 2 out of 5 by Roberto28 Hotel is old, smelly and has noisy heaters
Furniture is old and outdated, room was smelly - may have been a smoking room in the past now converted to non-smoking - and heating system is antiquated and very noisy interrupting my sleep every 30-40 minutes... Overall a terrible experience for the $1000 spend for two nights!
December 13, 2013
Rated 2 out of 5 by NBryan Disappointed in management
On our rare and much anticipated weekend get-away we were awoken at 5:50am with a fire alarm that continued for 15 minutes at ear piercing decibels. Our night's sleep was rudely interrupted and prematurely over! The front desk told us it was a false alarm and to stay in our room.
I was extremely disappointed that no one ever followed up with an explanation of what went wrong or an apology for the disturbance. Good management would have shown more concern for the customer!
December 11, 2011
Rated 3 out of 5 by JVF70 Great Staff
We had a problem with our booking (my fault) but the manager helped to get us a room anyway (during the Stanford/U of Oregon football game weekend!) and was helpful and more importantly cheerful. I love the service at this place, you can't go wrong at this hotel....
November 28, 2011
Rated 5 out of 5 by Karo Peaceful Sleep
First time to stay at a Sheraton. My room was located around the corner from the elevator so I thought I would hear noise during the night. It was actually a quiet and comfortable room. The hotel was well populated that weekend too. The food was very good as well.
September 5, 2012
Rated 3 out of 5 by Wilson89 Needs renovation
Great location but worn and needs renovation. New paint and carpet in halls would help a lot. Plus, stop charging for WIFI !!It It looks like an old motel that Sheraton bought and fixed up a long time ago. Staff is excellent. Prices are high, due to location.
September 8, 2012
Rated 5 out of 5 by GSB77 Stanford Reunions
Book early. This is the best place to stay. Close to campus and bar that has indoor and outdoor areas.
Parking is a little bit of a hassle but workable if you are staying in the hotel.
However, paying $9.99 per day for internet SUCKS.
October 10, 2012
Rated 4 out of 5 by rc46 This hotel has good features
Overall features good. Wifi should be free not
charged for in this class of hotel. There a few things that need to be updated in the room.
Noise level in my room was more than normal do to mechanical equipment for the elevator.
September 4, 2012
Rated 2 out of 5 by jcamerino7 Part Two
I forgot to mention about my recent stay from June 24-27.
1. Key cards would not let me out of the parking lot 2 days in a row.
2. My receipt was emailed to another employee of our district; how does that happen???
June 28, 2013
Rated 2 out of 5 by m324 horrible
spider webs in room. really really bad plumbing. toilet, water running etc. Maid knocked on my door at 8:15 am. to clean room on a sat morning the day I was checking out. Woke me up. Would not return!!
May 27, 2012
Rated 5 out of 5 by aigll pleasantly surprised
The staff at front desk are very helpful. The king bed is comfortable, an internet is fast (wish it were free). Poolside restaurant has really delicious Baked Half Moon Bay Cod.
January 27, 2013
Rated 5 out of 5 by steve Appreciate Evelyn's Help
I have stayed here over 300 nights. Evelyn's work at the front desk is always exceptional. She does a fantastic job and is one of the reasons I keep coming back.
May 17, 2013
Rated 1 out of 5 by mghs Terrible experience
Salmon Steak Salad was what I ordered for room service. The salmon was uncooked
Gave the feedback to reception desk and said for me to talk to the manager
May 15, 2013
Rated 2 out of 5 by lobutto Great staff, awful structure
The staff is great but the structure needs rebuilding. as it is now, it doea not value the money. the location is ok, close to caltrain and SF and the campus
December 3, 2013
Rated 5 out of 5 by john334566 Good but very expensive
We had a lovely visit. The room was very nice but I think it was extremely expensive for a non-business visit.
September 5, 2013
Rated 5 out of 5 by SDMike This hotel has a great location
This hotel is perfectly situated for walking downtown Palo Alto and visiting Stanford University.
July 28, 2012
Rated 2 out of 5 by sunset Palto Alto
Hotel in general needs upgrading. Bed was uncomfortable. Noisy, sounded like carboard
June 4, 2013
Rated 1 out of 5 by MMCS Terrible experience
Dirty, no security, unhelpful and unknowledgable staff.
September 18, 2012