Rated 1 out of 5 by Norbert43 unbearable noise
It seems that my room was either directly on top of or adjacent to the elevator motor room, the machinery in which could be heard clanking and whining away all night long. The CalTrain and Union Pacific trains, which pass very close by the hotel, were a minor distraction compared to this. This was far and away the noisiest hotel room I've ever stayed in.
The additional charge required for wireless internet access, an amenity provided gratis even by inexpensive youth hostels, was also an annoying surprise.
While the proximity to Stanford and CalTrain is great, I would otherwise not recommend this hotel, particularly at the current rates.
December 16, 2013
Rated 3 out of 5 by Chez15 Not a great experience
We traveled with a basketball team. Hotel room was not ready at 4:00pm. They did provide me a room to change because we had practice. I did need a room with 2 beds because I had my brother with me. We returned from practice had a very good team meal catered by The Sheraton, however when we went up to our room it only had 1 bed so we had to change rooms at 10pm. After we played Stanford we had box lunches delivered to arena, we can back and the coaching staff sat at the bar was going to order something to drink and were told no outside food, then we went outside to eat by the pool going to buy our drinks and told the same thing. Nobody else was outside, I didn't understand that when I have coached over 20 years and all other hotels would not only let us eat in their bar area knowing we were going to spend money in the bar.
December 18, 2013
Rated 2 out of 5 by FallLine13 Not up to typical Starwood standards
I am a frequent business traveller and have stayed at Starwood hotels all over the world. This hotel tries to keep up to typical Sheraton standards, but it just doesn't quite get there.
- Very Noisy.
- Right next to CalTrain station and you can hear the trains all night long
- room walls are paper thin. I could hear phone calls, TVs, bathrooms, all night.
- HVAC just could not keep the room warm. Thank goodness for the heavenly bed because I had to stay under the covers the whole time.
- location, if you need to be near Palo Alto
- staff was very attentive and professional
- hotel grounds were nice, lobby was nice
Bottom line, they try to keep the place nice, but if I am kept awake all night long and freezing cold, i won't stay here again no matter how nice the lobby is.
December 17, 2013
Rated 4 out of 5 by KSSNY Great breakfasts
I stayed at the Sheraton Palo Alto from October 10th to 13th. My room was extremely comfortable. The executive level lounge was not open on Saturday or Sunday. When it was open, the service was courteous, the wine was good, and the hor d'oevres weren't bad.
Breakfasts in the dining room were absolutely wonderful. I would return to the hotel simply to enjoy those breakfasts again.
The poolside lounge had absolutely terrible drinks and food. The front desk was incompetent. I guess one must take the good with the bad.
December 15, 2013
Rated 3 out of 5 by KaiserP Well,,, minor issues but they stand out
I am a platinum member. I hosted a holiday party at the Sheraton this past weekend. Was quit excited. The staff who checked me in did not say any greeting to a platinum member like any other SPG hotels. She just handed me the key. Did not even give me the direction how to get to the room. It is not that I want to hear them greeting me as a platinum member but when every other hotels in SPG doing everything possilbe to make your stay enjoyable. This place give you a feeling that they just do not care since they are so busy with people come in and out.
Then I waiting in the lobby for 15 minutes for a bell cart. They only had two in the entire hotel (can you picture that?) When the bell person return to the lobby, He will not let me use the cart unless he is with me. It was a bit irritating. I maybe different because I really do not llike anyone to touch my stuff. Since I can not use the cart and I have car full or party items. It took me 15 to 20 mintues to move them into my room. I was really not happy at this time. As I said. this hotel does not seem to care. However, I have to say Madison at the front desk. She was really trying to help and offered me her apology. She was probably the only one there who truly want to make your experience enjogable. I can tell. Being around the blocks many times. Who cares and who dont, it becomse a nature to you.
I then requested late check out for both of my rooms. one for me and one for my lady friend. We went out for lunch. We did move our staff back in car (again 3 trips since you can not use the bell cart) When we went back to her room at 12 PM (late check out means 4 PM ), it was already occupied by another guest who was very not happy that i tried to open the room. Can not blame her. At the point, we had enough of this place, we did not even stop by the front desk. We just left.
It is a decent place, Everything is sorts automatic. They have everything set up but do not seem to have the desire be expectional. I seems to keep running into problems with them. If they do not care about platinum members, their most royal members, how thye are going to treat others. I wonder.
Well, I try to be fair but this event just left a sour taste in my mouth. The party went well. It was great. the food and serivce is wonferful. We had a blast at the party. However, the hotel may need to do some soul searching how they want their business thrive. I may go there to stay again just to see how they act in the future. if I get the same experience again, I will bring my business (including all future event plannings) to other places who may appreicate their most royal member a bit more.
December 17, 2013
Rated 2 out of 5 by lobutto Great staff, awful structure
The staff is great but the structure needs rebuilding. as it is now, it doea not value the money. the location is ok, close to caltrain and SF and the campus
December 3, 2013
Rated 2 out of 5 by Roberto28 Hotel is old, smelly and has noisy heaters
Furniture is old and outdated, room was smelly - may have been a smoking room in the past now converted to non-smoking - and heating system is antiquated and very noisy interrupting my sleep every 30-40 minutes... Overall a terrible experience for the $1000 spend for two nights!
December 13, 2013
Rated 1 out of 5 by JamesYQ Terrible experience (belonging got lost)
I checked in this Sheraton on Dec 09 and checked out on Dec 10. I left the hotel at 10:30 am and forgot my new Iphone 5s charger in the room. I called the hotel in the evening at 6:00 pm. They said it is gone. The person who did housekeeping did not see it. It is impossible I just left it on the desk. In such few hours, customer's belonging got lost. I think it does not match this hotel's name. The first person I talked to was not helpful at all. She said she will call me in 15 min. I never received her call. The second person, Hector, is even worse. So rude and sounds like I am lying. Things got slightly better when I started to talk the manager on duty. However, I still couldn't get my charger back. so disappointed!!!
I have been with SPG for years. I will stay away from this name from now on. and will never recommend it to my friends. Things get lost at Sheraton, period.
December 11, 2013