Rated 1 out of 5 by spicelady Palo Alto Hotel overwhelmed by Stanford Graduation
This was an extremely important weekend for us as our daughter graduated from Stanford School of Medicine with Ph D. When we called to confirm and, online, we were promised Club Level access to breakfast and evening hor d'orvres, unfortunately, not one evening access to Club amenties were available and we had paid for them. Staff at reception area did not have a clue, and just repeated a pat answer that there was Club level access ! Later we were offered cookies in the lobby, juice and free water.
June 22, 2013
Rated 1 out of 5 by Micoo2005 BAD EXPERIENCE..BEWARE...
1.) $10/day - self parking..yess you red it right.you booked this hotel & they will charged you for $10 a day.
2.) you have to pay if you use the internet..other hotel offer free wifi..better go there..
3.) room we got esp. the bathroom is for disabled that's why all the water goes on the flr..
4.) the tv signal is very very bad..
5.) the room is smelly..
June 4, 2012
Rated 4 out of 5 by enna1 Misleading Taxi Fare Information
The hotel's website says that taxi fares to and from SFO airport run $70. This is just not true on the "from" side. The meter indeed reaches around $70, but (surprise!) the taxis are allowed to charge 150% of the metered fare for out-of-city trips originating from the airport. When I brought this to the attention of the front desk clerk (after having to pay in excess of $100 for the cab) she just shrugged and admitted the information was incorrect for trips from the airport -- "sorry about that." Had I known the cost would be so outrageous I would have arranged a shuttle. Otherwise it was a standard Sheraton and perfectly fine -- as long as you don't mind hearing the train that runs right alongside it. Convenient to Stanford.
May 20, 2012
Rated 1 out of 5 by oli2013 Paying 9.95/day for internet is not a good idea
Alright, let's check this out. I tried to solve this issue with Starwood Hotels service and they couldn't do anything cause it's the hotel that decide if they charge for internet or not.
Look at this, this way. Wifi internet is free in the lobby, and then is 9.95$ a day when you reach your room. If only it was paying in the lobby too, they would have a reason to make us pay in the rooms.
You get under a megabit internet connection, three days cost of near 30$, which is equivalent to a MONTH of cellphone service...
Sheraton is supposed to be a premium hotel service. I work with computers, I stayed at very cheap remote hotel/motels and ALWAYS got better internet service than here.
How can you explain that an premium hotel right at the heart of silicon valley can charge a premium fee for slow internet service ?!....
thanks for reading my complaint
Also, charging double the amount for a local beer at the hotel's bar is not going to get you any business.
January 19, 2013
Rated 2 out of 5 by Nickname12 Disappointing
As a regular business traveller and SPG Gold member, this hotel was below expectations for a four night stay with my family. Early check-in request was moot as we arrived at four (after the "stated" check in time of three) and still had to wait for key release while they finished prepping the room. Beds sagged in the middle, pool was also the bar so smoky in the evening, and in general the decor and condition are no longer an SPG level 4 property. Location lets the operator charge for parking and a premium on the room that is not appropriate.
May 10, 2012
Rated 2 out of 5 by DMG75 Needs some improvement
I work for a company who has frequent travelers to the Palo Alto Sheraton, so I would have expected to receive a nicer room (if they have nicer ones). I was assigned a dated handicap room on the first floor. It looks like they tried to partially remodel the room. The seating area and bathroom were from the 80's. I'm a pretty tall guy (6'3"), so I had to hunch over to be able to take a shower (due to the handicap device that had been installed). The bed was like sleeping on a concrete block, and there were several large stains on the carpet. I know PA is an expensive place to stay, but I wouldn't say that this Sheraton was up to standards of competing hotels in the area.
August 27, 2013
Rated 1 out of 5 by ksk17 APPALLING
Prior to booking this hotel, I called SPG reservations to inquire about the property. I was told that the hotel had undergone a renovation in 2012.Based on this information, I booked with the representative. Upon arrival, the hotel was undergoing renovation and the next day, the entire lobby of our building was stripped to the wall boards and the noise level was unbearable. This hotel should no accept guests under these conditions.
I am furious at the blatant deception on your part. I expect a refund.
May 29, 2013
Rated 1 out of 5 by Hokee1000 chased from the pool area
I am 74 years old and had to visit the Stanford medical center A friend drove me up so I thought I would treat her to a nice hotel.
It was a beautiful day so we went to the pool with deck of cards and a glass of water. we were playing Gin Rummy and keeping score on scratch paper.
a employee came out to our table and accused us of gambling(I thought he was kidding)
We continued to play and soon the same man along with the bartender came to tell us we could not bring drinks from our room, water? I complained, they gave us a free breakfast, but our day of fun was ruined.Needless to say this was embarssing and and unnecessary. You will never find us at this hotel again.
July 2, 2012