Rated 5 out of 5 by EB417 A great place to stay
We were in Palo Alto last week to attend a wedding. We had never been there before but had stayed at Sheraton Hotels in the past and decided to do so again. Upon arrival we were greeted with courtesy and warmth that set the tone for the rest of our visit. The hotel staff at all levels of contact were professional, courteous and approachable. The room was very comfortable and well maintained. We ate several meals in the hotel and enjoyed them tremendously. We will continue to look to Sheraton as our first choice when we travel and we would recommend this hotel without hesitation.
August 24, 2014
Rated 3 out of 5 by sam28 Slow room service and room availability issues
I am an SPG member and stayed at Sheraton for the fourth time this year. I felt the quality of service reduced each time.
Some of the issues i faced this time are:
- I had booked one month in advance. However, when i reached the hotel, i was told that i would have to wait for 40 mins to get a room in the Stanford building. This was because of a wedding and people had not checked out yet :/
- I was given a very small room in the Palo alto building. Every single day i came across an insect in the washroom.
- On the second day i asked for a few toiletries that were not sent to my room. Water and anything else in general would take atleast 20-30 mins to reach my room.
I am definitely going to stay at the Westin from next time.
July 28, 2014
Rated 2 out of 5 by idmat Large, old-school chain hotel with confusing layout
There is nothing much to actively like about the Sheraton Palo Alto. The rooms are spacious and adequate, though everything is infused with a sickly sweet scent--I found it to be disturbing when I was in the room, and when I opened my suitcase on returning home, was met with a blast of it. Yuck. Happily, my room had a patio, so I could (after some struggle) open the patio doors to the max, and get some real air.
The layout is byzantine, and the wayfinding signs are just stupid--many have arrows pointing straight down, as if they were describing rooms on a lower floor. Use left and right, people.
August 11, 2014
Rated 5 out of 5 by carolmarol great staff and beautiful grounds
Our room was wonderful - beds very comfortable. We had a room room near the Koi ponds which my daughter loved. the food and pool were wonderful. Never crowded and very relxing.
August 18, 2014
Rated 5 out of 5 by DaveChicago Professional and courteous staff
Staff was excellent. This includes staff serving outdoor patio near bar as well as staff in lobby. All staff, and especially staff at front counter and counter to the left of lobby were extremely courteous, always saying good morning, good evening etc. In addition, one of the staff, Jonathan, was extremely proactive and spend several minutes helping me print out my airline boarding pass. Staff in the outdoor patio area near bar were also excellent. The service was great and proactive and I never felt rushed. Your entire staff were excellent.
August 12, 2014
Rated 5 out of 5 by Anne58 Great hotel
Stayed here during the Stanford Baseball Camp. Great staff. Courteous, helpful and knowledgeable.
August 14, 2014
Rated 4 out of 5 by Katona0608 Palo Alto
I accepted the 'Green' option. I thought this just meant they would not change sheets and towels. Evidently it means they do not enter your room. Coffee and water not replaced, room looked just like it did when I left. Will not be going Green next time. AC would not turn on.
July 25, 2014
Rated 5 out of 5 by kdzinger overall
This is the best hotel we have ever stayed at. We go to Stanford Hospital every three months. So we have stayed in a lot of hotels. Everything about this place was fantastic. From the front desk people right down to the maids. I never want to stay any where else. Thank you so much!!!!!!!!!!!!!!!!!!
July 5, 2014