Rated 3.4 out of 5 by 300
Rated 5 out of 5 by kdzinger overall
This is the best hotel we have ever stayed at. We go to Stanford Hospital every three months. So we have stayed in a lot of hotels. Everything about this place was fantastic. From the front desk people right down to the maids. I never want to stay any where else. Thank you so much!!!!!!!!!!!!!!!!!!
July 5, 2014
Rated 5 out of 5 Very nice
Rooms and breakfast were superb!
July 6, 2014
Rated 3 out of 5 by docMB Seriously? No refrigerator?
For the amount I paid to stay at this hotel, I was significantly disappointed in the in-room amenities (or lack thereof). No fridge! Not even for a mini-bar. Costly wifi! Ridiculous parking costs! With this being the recommended hotel for a wedding we were attending, we had high expectations. The staff was only moderately helpful (asked me if I preferred to receive points or $5/day for the green-program. I responded $5 credits. Had to come back to the desk two days later to get the vouchers because they'd signed me up for points after all.) Even with the sign on the door, the housekeepers cleaned the room. The remote batteries in my sister's room died and the hotel tried to charge her for the replacement batteries. Bottom line: stay somewhere else.
July 1, 2014
Rated 3 out of 5 by Amichelle13 Overall Good
Room and bathroom clean on arrival, service staff attentive when needed and very friendly. Check-in staff not the best I've encountered.
July 3, 2014
Rated 4 out of 5 by HLM30 Great location and amenities
The staff are very warm and friendly. The hotel is in a great location and is walking an driving distance to the campus and local restaurants.
July 3, 2014
Rated 5 out of 5 by MVell68 Very friendly staff
I am glad to have stayed at Sheraton Palo Alto for a number of reasons -
Very friendly staff,
good and spacious rooms,
proximity to the mall, railway station, mall and good places to eat.
I'll certainly be staying here the next time I am in Palo Alto
July 1, 2014
Rated 5 out of 5 by Addy68 Great people and great location.
We had business above San Francisco.
The staff was friendly and welcoming on
arrival. Our room was extremely quiet.
The front desk lady greatly benefitted us
in directing us to our destination Sat am.
All in all we were pleased with this hotel
and shall return.
June 30, 2014
Rated 5 out of 5 by Stranger2020 This hotel calms your nerves
It was truly home away from home. Fantastic service, great food and nothing to complain about
June 28, 2014