Rated 4 out of 5 by mamacindy The staff make this hotel excellent
We stayed at the Sheraton Palo Alto over Thanksgiving, and although the hotel is undergoing several renovations in different areas at the same time, it was the responsiveness of the staff to our needs that made this a good stay. They kept us informed and did everything possible to give us extra towels, hangars, replace burned out light bulbs, take care of nonfunctioning TVs, supply us with complimentary water (which is not often done in other hotels), and in general, made us feel welcome and appreciated. The hotel is also centrally located, which made our trips around the area easy to do. We also liked the in and out self parking garage, the excellent breakfast buffets, and the helpfulness of every staff person we encountered. It would be nice if there was free WiFI in room.
December 4, 2014
Rated 2 out of 5 by Spiritark Aging property
This is a rather old hotel, but they do try to make up for the age with good service. As a platinum, I got offered a bottle of wine twice during my week long stay. However, I had a leaking flushing system, and water just seeps out and floods the floor (thank god its clean water). Got maintenance to come in to fix it while I was out for work, but evening came, and the problem was still unresolved. I had to change rooms in the end.
November 29, 2014
Rated 4 out of 5 by outcycling Great stay
Very friendly staff. Very comfortable room.
November 28, 2014
Rated 1 out of 5 by spicelady Palo Alto Hotel overwhelmed by Stanford Graduation
This was an extremely important weekend for us as our daughter graduated from Stanford School of Medicine with Ph D. When we called to confirm and, online, we were promised Club Level access to breakfast and evening hor d'orvres, unfortunately, not one evening access to Club amenties were available and we had paid for them. Staff at reception area did not have a clue, and just repeated a pat answer that there was Club level access ! Later we were offered cookies in the lobby, juice and free water.
June 22, 2013
Rated 3 out of 5 by B3ck Great Location, However.....
This hotel was a great location for accessing the DT Palo Alto University Ave for dining out and night life all in a easy walk. Also, close enough to walk to the Stanford campus. However, charging for interent $9.95 is ridiculous, charging $14.00 to park your rental car as a guest is ridculous. And, the breakfast was $19.00 a person. I would stay here again because of the location but now I know some of the costs.
November 24, 2014
Rated 1 out of 5 by Hokee1000 chased from the pool area
I am 74 years old and had to visit the Stanford medical center A friend drove me up so I thought I would treat her to a nice hotel.
It was a beautiful day so we went to the pool with deck of cards and a glass of water. we were playing Gin Rummy and keeping score on scratch paper.
a employee came out to our table and accused us of gambling(I thought he was kidding)
We continued to play and soon the same man along with the bartender came to tell us we could not bring drinks from our room, water? I complained, they gave us a free breakfast, but our day of fun was ruined.Needless to say this was embarssing and and unnecessary. You will never find us at this hotel again.
July 2, 2012
Rated 2 out of 5 by JEM1234 You can hear everything through the walls
Rooms in this hotel are less than average. I was able to hear everything that my neighbor is doing through the walls - loud music early in the morning, snoring, etc.
This hotel needs a lot of improvements.
November 23, 2014
Rated 5 out of 5 by PaloAlto Palo Alto
I have stayed at the Sheraton Palo Alto many times...all for pleasure...The hotel and staff are wonderful HOWEVER the restaurant is very below par. The food is only ok...the presentation is great. but the food is so below Palo Alto standards I would consider staying elsewhere to have good food service
available on the premises.
November 20, 2014