シェラトン・パロアルトホテル

  • アメリカ合衆国
  • 94301
  • カリフォルニア,
  • パロアルト
  • 625 El Camino Real
  • マップ

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Rated 3.4 out of 5 by 313 reviewers.
Rated 3 out of 5 by Slow room service and room availability issues I am an SPG member and stayed at Sheraton for the fourth time this year. I felt the quality of service reduced each time. Some of the issues i faced this time are: - I had booked one month in advance. However, when i reached the hotel, i was told that i would have to wait for 40 mins to get a room in the Stanford building. This was because of a wedding and people had not checked out yet :/ - I was given a very small room in the Palo alto building. Every single day i came across an insect in the washroom. - On the second day i asked for a few toiletries that were not sent to my room. Water and anything else in general would take atleast 20-30 mins to reach my room. I am definitely going to stay at the Westin from next time. July 28, 2014
Rated 2 out of 5 by Large, old-school chain hotel with confusing layout There is nothing much to actively like about the Sheraton Palo Alto. The rooms are spacious and adequate, though everything is infused with a sickly sweet scent--I found it to be disturbing when I was in the room, and when I opened my suitcase on returning home, was met with a blast of it. Yuck. Happily, my room had a patio, so I could (after some struggle) open the patio doors to the max, and get some real air. The layout is byzantine, and the wayfinding signs are just stupid--many have arrows pointing straight down, as if they were describing rooms on a lower floor. Use left and right, people. August 11, 2014
Rated 5 out of 5 by Professional and courteous staff Staff was excellent. This includes staff serving outdoor patio near bar as well as staff in lobby. All staff, and especially staff at front counter and counter to the left of lobby were extremely courteous, always saying good morning, good evening etc. In addition, one of the staff, Jonathan, was extremely proactive and spend several minutes helping me print out my airline boarding pass. Staff in the outdoor patio area near bar were also excellent. The service was great and proactive and I never felt rushed. Your entire staff were excellent. August 12, 2014
Rated 5 out of 5 by Great hotel Stayed here during the Stanford Baseball Camp. Great staff. Courteous, helpful and knowledgeable. August 14, 2014
Rated 4 out of 5 by Palo Alto I accepted the 'Green' option. I thought this just meant they would not change sheets and towels. Evidently it means they do not enter your room. Coffee and water not replaced, room looked just like it did when I left. Will not be going Green next time. AC would not turn on. July 25, 2014
Rated 5 out of 5 by overall This is the best hotel we have ever stayed at. We go to Stanford Hospital every three months. So we have stayed in a lot of hotels. Everything about this place was fantastic. From the front desk people right down to the maids. I never want to stay any where else. Thank you so much!!!!!!!!!!!!!!!!!! July 5, 2014
Rated 4 out of 5 by portolm8 I like the Sheraton Palo Alto for various reasons. First the location which is within walking distnace of a wide choice of restaurants downtown. I like the proximity to nice stores like Palo Alto bycilcles and the proximity to the Stanford campus which is ideal for running or walking. In addition to this the staff of the Sheraton Palo Alto is particularly friendly... must be the weather or the location, but they rank to the top of my list of hotels for friendliness, going to extra mile to help out and so on... And this is consistent at each visit! Of course the rooms are very nice and clean. The lounge also has very good breakfast food. July 19, 2014
Rated 2 out of 5 by OK with some need for improvement My stay was very average with 2 issues: (1) I was initially put in a room next in the elevator with a lot of noise and was told at the front desk that switching would not be possible. Another staff member later told me that the front desk was being ridiculous and easily helped me switch out. (2) Before checking out, the internet that I paid the night before already stopped. I thought the hotel should at least wait until after I check out before discontinuing the service that I had already paid. July 24, 2014
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