Rated 5 out of 5 by spgwife Our new all time favorite resort!
Having travel around the world with SPG we honestly were not expecting a lot when we checked in for our two night stay for our son's ski competition this weekend. Boy were we proven wrong! The Sheraton Steamboat provides amazing customer service, excellent staff, beautiful facilities. As a platinum plus member we were delighted and surprised to feel so welcomed and indulged. We will definetly be back and would highly recommend this hotel!
March 15, 2015
Rated 5 out of 5 by DukeE15 Great Ski Trip
Lodging was fantastic, Food was excellent and staff were superior !!!
March 3, 2015
Rated 5 out of 5 by Arizona Wonderful!
We had a fantastic stay at the Sheraton Steamboat and can't wait to go back! Everything was great- the staff (Brian at the front desk is awesome, really helpful!), the rooms, the ski slope, the restaurants. We really appreciated the SPG upgrade to a really nice suite (the in room washing machine was an awesome bonus!) and were happy to find that parking was really convenient and covered! Loved the ability to store our snowboards overnight (and during lunch breaks) at the rental shop under the hotel for no additional charge!
The only hiccup during our trip was that SPG 4pm late check out for gold and platinum members isn't automatically granted at this resort. The manager was able to help us out, though- it didn't end up causing a problem.
Thanks for a great trip- we can't wait to return soon!
February 20, 2015
Rated 4 out of 5 by JC44 Best in the boat overall
We've been coming to this resort for over 10 years- early without kids last 7 years with- when you consider the location- you are practically on the Christie lift and gondola - true ski in/out- the large comfortable lobby with live entertainment most evenings and drink specials- the outdoor fireplaces - the fantastic breakfast buffet (for a great price especially if you're platinum) and the option within walking distance - this place can't be beat. A recent renovation and some upgrades (pool, new hot tub, new poolside fireplace) make this the place to enjoy the boat.
February 12, 2015
Rated 3 out of 5 by TAD1377 What is my incentive to return?
What is my incentive to return?
I love the location and the ski in and ski out. The weather was perfect to! The first night, after a day of travel, I was ready to sleep. Unfortunately there was a rattle inside the furnace vent that would rattle every time it kicked on. I did not sleep. I called the next morning and was told that an engineer would be up to check. I asked for an hour since I was getting ready to ski. He said that the acess was in the hallway and the room did not need to be entered. It did. The engineer came and I had to ask for more time. He said he needed to enter the room. He did return and fixed the problem. I called for extra bottled water. After an hour I had to call back since it was never delivered Went to the second floor hot tub after a day of skiing and it had so much hair floating in it that it didn't seem sanitary Went to have a meal prior to sking and the only option was the buffet since there was a problem in the kitchen. Could not choose from the menu. Had to eat from the buffet although it's not what I wanted. Great view Today tops the things that may seem minor. No hot water for my shower prior to sking this morning.
Also, I heard from talking with other guests that night sking is free the first day of your trip that you arrive by showing your airline ticket. This would have been something that I would think would be told upon checkin?
I check out this morning. I ski out west from Ohio once a year. What should make me want to tell my friends or return? I save all year to come on this trip and I, of course, expect it to be great!
March 12, 2015
Rated 2 out of 5 by Burk1996 Should have been more accommodating
The 30 day cancellation period isn't quite fair. You are responsible for the entire room fee if you cancel for any reason within the 30 day window of your stay. We had ten guys staying in five rooms for a six day ski trip. One person dropped out at the last minute due to a family emergency leaving his roommate solely responsible for the room fee. Upon arrival we attempted to cancel the reservation on one room and upgrade another to a two bedroom suite which could accommodate three people. The only way that was possible for the Sheraton was to combine both room fees and charge an upgrade fee of $1000.00. They wouldn't simply cancel the reservation on one room, charge the upgrade fee on another and allow us to split the cost equally between three. It never made since and was foolish on the Sheraton's part not to offer the proper solution. To many great places to stay in Steamboat and won't stay at the Sheraton again.
February 10, 2012
Rated 5 out of 5 by mikey78 Great for a family vacation
Loved ski in ski out access. Staff made it as easy as possible to ski with 2 kids (including a 2 year old). The food was great. The kids loved the outdoor pool.
March 2, 2015
Rated 4 out of 5 by tcnew2 Nice hotel, but rude staff
I went with a group of my friends as we have every year for probably a decade. We love the Sheraton and the town of Steamboat Springs.
This time; however, not only was the hot tub down and out, but they have hired a new guy by the name of Bob. Bob has some role with the security team, but his sole mission is to make sure there are no beers in the common areas of the hotel. So not only can't you relax with a cold one at the hot tub, but you cant be anywhere with a beer outside of your hotel room.
Bob is rude and clearly high on his powerful role as Sheraton security.
Bob told one guest to not come back and another to go back to Utah. Then told everyone to report him to his GM.
I would call and ask if Bob is still working here before I would book at the Sheraton in Steamboat Springs, there are plenty of other resorts in the area to put up with him.
January 22, 2013