Rated 5 out of 5 by BLARGE I WILL BE BACK
Took my son, 15 yrs, last week (2/19-2/24), and this place is great. The staff is one of the best we've encountered at any major resort. from the Bellmen, ( Ed, Dirk, and the others), wish I had all their names to give credit as well. Front desk, Kerri, and the others, were fantastic, met all of our needs 100%. Food was good, service was exceptional. WE try to go somewhere different every year, but, my son wants to go back next year, which we will do and plan on bringing more people with us. if yur looking for a place that is easy to get around, conveniently located with great people/service, this is it! See you next Feb!!!! And thanks for making the stay for my son and I the best. Kara, fom consierg desk made my son feel extra special by sending a nice note and some sodas and snacks to our room upon checking in. he cant stop telling people what a great time he had. and forget about the slopes..... you cant get any better!
February 26, 2014
Rated 5 out of 5 by spector59 Above and beyond
"My husband and I recently stayed at the Sheraton Steamboat for our annual ski vacation. You can't beat the ski in/ski out location, free shuttle service, accommodations and great amenities. However, the biggest asset this resort has, is the people who work here! On our second day of skiing, I had a terrible ski accident in which I broke my leg. I had to be transported to the hospital in Steamboat (which is an excellent facility!) and later had surgery early that evening. The Sheraton provided a private shuttle service for my husband, taking him to and from the hospital and to the pharmacy to get prescriptions and crutches for me and even waited for him! In addition to that, when I was released from the hospital, they picked us up and brought us back to the hotel where they had a wheelchair waiting for me! With two more days left in our stay, they continued to provide us with a private shuttle every evening to go to and from the restaurant we had decided to dine. The bellmen, in particular Dave , Baxter, Ed and Dirk assisted my husband in getting me in and out of the vehicle safely every single time with such care and compassion. Stephanie (Concierge), also assisted me by faxing the hospital reports to my doctor back home. These guys went above and beyond! I am so thankful and grateful, and I certainly will be returning!"
February 25, 2014
Rated 2 out of 5 by Burk1996 Should have been more accommodating
The 30 day cancellation period isn't quite fair. You are responsible for the entire room fee if you cancel for any reason within the 30 day window of your stay. We had ten guys staying in five rooms for a six day ski trip. One person dropped out at the last minute due to a family emergency leaving his roommate solely responsible for the room fee. Upon arrival we attempted to cancel the reservation on one room and upgrade another to a two bedroom suite which could accommodate three people. The only way that was possible for the Sheraton was to combine both room fees and charge an upgrade fee of $1000.00. They wouldn't simply cancel the reservation on one room, charge the upgrade fee on another and allow us to split the cost equally between three. It never made since and was foolish on the Sheraton's part not to offer the proper solution. To many great places to stay in Steamboat and won't stay at the Sheraton again.
February 10, 2012
Rated 4 out of 5 by hechilds22 Convenient Location
WE LOVED OUR DRIVER BAXTER and the others ... it was nice to catch a shuttle into town. Staff was very accommodating. Room was nice and quiet. Very important!
The room was spacious but lacked closed storage such a 6 dresser drawers our room only had 3 drawers and hole where additional drawers could of been and only one comfy chair. Rooms need 2nd comfy chair or a love seat with a table. Most people travel with 2 people. Rooms should come with a microwave not have to request one. The room could use a better use of space especially someone that is spending 2 weeks at a time in a place and wants to unpack and not live out of a suitcase. Ski boots if you owned them stayed in room....it should be stored with your skis on a dryer heater. I have spent many nights in Starwood establishments that were better designed... but still was a great place and had a great time! Thanks all!
February 10, 2014
Rated 3 out of 5 by Jimmm January 2014 stay
On the ski mountain. New, attractive decor. Front desk staff was excellent. Even tho our stay was paid with points, we were treated very well. Fresh water every day and a good humidifier in the room.
Internet hard to log into and slow once it's on. Upper management lacking. I don't have enough words left to detail.
February 6, 2014
Rated 5 out of 5 by DenverSPGGold A great hotel with a great slopeside location
For the third year in a row our family chose to stay at the Sheraton Steamboat during the Christmas holiday period. This year was our best visit yet and we are already planning to return next year. The new Mountain Studio Suites offered extra kitchen space and appliances that were very helpful, particularly for having breakfast with our young kids before hitting the slopes. The refurbished hot tubs which were closed the previous year are very nice and were never overly crowded and the ski storage, parking and proximity to the lifts continue to be very convenient for us. Although we did not try the new night skiing it was fun to see the hill lit up at night with lots of skiers. As a long-time SPG member I have stayed at hundreds of SPG properties and the Sheraton Steamboat is one of my favorites.
January 21, 2014
Rated 2 out of 5 by Summit Great place to stay- EXCEPT closing weekend
We have stayed at this location several times and it has been satisfactory. The one exception is that closing weekend of the mountain they will not so kindly kick you out of your room at noon sharp. Mind you skiing goes until 4, platinum late check-out is 4 and there are still concerts happening at the base of the mountain. This left us scrambling last year mid-day and we had to put out dog in the car instead of the comfortable hotel room. The guilt then had us leave town early and not stay to enjoy the concerts. I was really disappointed when I just called to see if this is the case again this year and it is.
Steamboat Sheraton, PLEASE consider your guests and allow people to stay in their rooms until 4pm. Your tagline when you call is 'where you don't stay, you belong.' I have never felt less welcome at a Starwood property and am very disappointed that appears to be the case again. Would 4 more hours being open really be that difficult to arrange instead of kicking everyone out then not coming back until Monday to start the 5-week cleaning process? Our reservation is already made but I assure you we will not stay in this location again for closing weekend. The customer service is forgotten about come noon time on Sunday.
April 8, 2013
Rated 5 out of 5 by macdaddy33 Awesome place!
We were in a 2 bedroom condo. it was fantastic.Great hotel. Great staff. Great skiing!
February 3, 2014