Rated 4 out of 5 by JTFree Super location!
We enjoyed our stay at this hotel last weekend. There is some work happening out in the front courtyard so you currently enter from the public parking garage and a temporary walkway that brings you in by the meeting rooms. We understand that you can only get this done in the "off season" and it was just a minor inconvenience. Great location right next the the gondola and the ski hill is right out front. Breakfast in the morning was very good at "Sevens". Really liked the half order option.
October 6, 2014
Rated 2 out of 5 by Burk1996 Should have been more accommodating
The 30 day cancellation period isn't quite fair. You are responsible for the entire room fee if you cancel for any reason within the 30 day window of your stay. We had ten guys staying in five rooms for a six day ski trip. One person dropped out at the last minute due to a family emergency leaving his roommate solely responsible for the room fee. Upon arrival we attempted to cancel the reservation on one room and upgrade another to a two bedroom suite which could accommodate three people. The only way that was possible for the Sheraton was to combine both room fees and charge an upgrade fee of $1000.00. They wouldn't simply cancel the reservation on one room, charge the upgrade fee on another and allow us to split the cost equally between three. It never made since and was foolish on the Sheraton's part not to offer the proper solution. To many great places to stay in Steamboat and won't stay at the Sheraton again.
February 10, 2012
Rated 4 out of 5 by Kathy72 Nice Place to Stay
I stayed for three nights for a conference. The hotel is very nice and the room was clean and comfortable. The staff was very pleasant.
I had a massage at the Day Spa and it was very good.
September 27, 2014
Rated 5 out of 5 by LaurieLib Great Get Away Wekend
Spent. "Girls" get away weekend at the Sheraton and everything was excellent. The location is perfect and the restaurant's food service is outstanding. Their lounge and outdoor dining area overlooking the ski slope is dramatic and comfortable. The rooms have comfortable small balconies with seating which was very nice. The staff, especially the concierge, was incredibly helpful. My only request would be a small microwave in the room.
September 22, 2014
Rated 2 out of 5 by Summit Great place to stay- EXCEPT closing weekend
We have stayed at this location several times and it has been satisfactory. The one exception is that closing weekend of the mountain they will not so kindly kick you out of your room at noon sharp. Mind you skiing goes until 4, platinum late check-out is 4 and there are still concerts happening at the base of the mountain. This left us scrambling last year mid-day and we had to put out dog in the car instead of the comfortable hotel room. The guilt then had us leave town early and not stay to enjoy the concerts. I was really disappointed when I just called to see if this is the case again this year and it is.
Steamboat Sheraton, PLEASE consider your guests and allow people to stay in their rooms until 4pm. Your tagline when you call is 'where you don't stay, you belong.' I have never felt less welcome at a Starwood property and am very disappointed that appears to be the case again. Would 4 more hours being open really be that difficult to arrange instead of kicking everyone out then not coming back until Monday to start the 5-week cleaning process? Our reservation is already made but I assure you we will not stay in this location again for closing weekend. The customer service is forgotten about come noon time on Sunday.
April 8, 2013
Rated 4 out of 5 by tcnew2 Nice hotel, but rude staff
I went with a group of my friends as we have every year for probably a decade. We love the Sheraton and the town of Steamboat Springs.
This time; however, not only was the hot tub down and out, but they have hired a new guy by the name of Bob. Bob has some role with the security team, but his sole mission is to make sure there are no beers in the common areas of the hotel. So not only can't you relax with a cold one at the hot tub, but you cant be anywhere with a beer outside of your hotel room.
Bob is rude and clearly high on his powerful role as Sheraton security.
Bob told one guest to not come back and another to go back to Utah. Then told everyone to report him to his GM.
I would call and ask if Bob is still working here before I would book at the Sheraton in Steamboat Springs, there are plenty of other resorts in the area to put up with him.
January 22, 2013
Rated 5 out of 5 by olivianj Fabulous fall weekend getaway
Great hotel with everything you need. The gondola is right there
Rooms were clean, bed comfortable, loved my starbucks coffee in my room...they even had a shuttle to take us downtown for dinner. Phillip at the front desk was wonderful and did double duty checking us in and later the shuttle driver...so polite and informative. great place for a fall getaway
September 15, 2014
Rated 5 out of 5 by Japes Wonderfully updated!!!
over all a great experience I have stayed here before and it was so much better than the last time we stayed. One thing top comforters were to heavy to sleep under need to go to a lighter down comforter. Every thing was really very good clean all update pleasant staff good experience. Joey
September 15, 2014