Rated 4 out of 5 by JK99 Pleasantly Surprised
I was pleasantly surprised by the service at Sheraton Parkway (Toronto North). My only complaint was there felt like there was sand on the top of the bed (or some other gritty like substance). Other than that I was happy with the room and found this to be a very efficiently run hotel. Check out was quick, booking was easy, food service was very good and staff was friendly and helpful. I liked the Starbucks and the lounge in the lobby.
November 25, 2013
Rated 2 out of 5 by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012
Rated 3 out of 5 by Outrunner Not a shining example of Starwood...
Best part - the room on the club level is great for one person. I slept well in a quiet room. But that is the basic standard any hotel should meet. The staff clearly don't care at all, the club is not cared for at all, and there is obviously no Starwood guest service training at this hotel. I asked for the general manager's contact information and the front desk refused, only wanting me to speak to a specific rooms manager. Very suspect. If you're simply looking for a room for the night, this is the expensive place to do it. If you're Platinum SPG and used to being treated well, pick a different Sheraton.
September 16, 2012
Rated 4 out of 5 by CLA10 Family & Pet
Location was good as it was right next door to the Convention Centre.
-Pet was allowed to stay in hotel room (at an additional charge) which addressed a concern of a family member
November 6, 2013
Rated 4 out of 5 by PLock Wifi
Considering that most hotels now offer free wifi. I found it rather surprising that you only offer free wifi in the lobby. I hope that you would consider offering free wifi in the entire hotel.
October 28, 2013
Rated 5 out of 5 by Lils Very Impressed
It has been a long time since I last was at this location and I must say that I was very impressed. The room met or exceeded my expectation and the staff were friendly, courteous and made me feel like a somebody.
I'll be back.
October 26, 2013
Rated 1 out of 5 by JLessard56 Noise
I was given a room on the 8th Floor (864) of the York Tower. Around 1:00 am, guests in the room across the hall or in room 862 began having a party in their room. They were shouting and talking loud, and around 3:00, I called the front desk to complain. Security came up, the noise subsided for a while, but strated again in room 866, even louder than before. I caled the front desk again around 4:45. The noise continued until about 5:15, and started again at 7:30! I got barely 2 hours of sleep. Saturday afternoon I went to see the manager on duty to complain. He moved us to a suite on the 10th floor. The next day, when I checked out, I found that I had been charged the agreed internet rate of $105 for Friday. However, the hotel charged me $130 or $139 for my room Saturday night. I brought it up with the Front desk. I have not heard back from them and as of yesterday morning (14 Dec), my Visa still showed a surcharge for Saturday night. The change of room was not because I wanted a suite, but rather because there were loud guests on the 8th floor. If anything, they should be the ones paying for the extra cost of giving me a normal sleep Saturday, and I was never compensated for the hellish night I spent Friday evening because of them. I am definitely not happy that I have to pay for other people lack of civilized manners.
December 15, 2011
Rated 1 out of 5 by Frustrated777 Frustrated, Wasted my Time
Room smelled like cigarette smoke. Bathroom floor had red nail polish on floor by toilet (looked like blood). Room telephone (outside line) did not work. Management promised to fix, but did not. Outside line obtained via Service Express, but agent sometimes refused to connect us, despite our malfunctioning room phone. The clincher: our bill included charges for toll-free numbers that were connected by the agent! Biggest problem: I spent 90 minutes of valuable time and energy wasted on dealing with staff. Leadership problem? Systemic problem? Unfortunately, it became my problem.
September 29, 2013