Rated 5 out of 5 Great Getaway!
What a fantastic place. Super friendly man at the reception desk, but noticed they were all very professional and friendly. The only negative comment is that it was warm in the room at night (great for some people)and so when we switched the a/c on it came on every 10 minutes which was a little noisy and too often... but not enough that we went to complain... we got use to it and fell asleep on the beautiful cushy bed!. The breakfast was one of the best breakfast buffets we have ever had. On location Starbucks was great too!!!
April 14, 2014
Rated 4 out of 5 by Businesslady202020202 Great hotel but showing some signs of age
This is my second time staying at this hotel and it is a great location and has terrific staff. The room is well appointed and a spacious size, however I noted that it is showing signs of age. The bathroom faucet had a small but persistent leak for the week of my stay. The shower faucet seemed to have some sort of a 'plug' making it very difficult to get the correct water temperature. The bed mattress is evidencing signs of sagging. On the unit holding the refrigerator there is signs of a previous leak and the wood is both splintering and coming apart.
April 13, 2014
Rated 2 out of 5 by Abdoc Tired
Stayed for a hockey tournament, so not in the room that much; however the rooms were tired and in need of refurbishing. Holes in the chairs and sofa cushions. The pullout sofa was almost impossible to sit on because of the condition of the cushions. The sheets were grey and the duvet ratty but clean to the eye. The bathroom was marginally clean, but the appointments were stark and I had no interest in using the old, stained jacuzzi. Okay for a few nights to sleep, but i would be reluctant to stay again at this property.
The front desk staff were keen and eager and helpful.
For some reason the wake-up call button on my room phone connected me to in-house.
Parking was disastrous and required multiple circling to find a spot even in the indoor parking. Thankfully there is no parking charge.
April 6, 2014
Rated 5 out of 5 by Sandy5716 Great time in Richmond Hill
The staff and service was excellent, made to feel at home.
April 9, 2014
Rated 5 out of 5 by WritingMom Convention weekend
I spent the weekend at this hotel for a convention.
The meeting rooms were all set up to our needs, the party rooms had a good layout, and the staff were excellent at meeting our needs.
I brought my family and we all enjoyed the weekend.
April 8, 2014
Rated 4 out of 5 by Chelinka Great room, great location
The room was comfortable and was clean. A staff member called me right after I checked in to ensure everything was ok with the room - this is appreciated!
The only recommendation I have is to have the room attendant check that the bedside lamps are plugged in. We couldn't figure out why we couldn't turn on the lamps until we pulled the bed out and realized neither was plugged in. I didn't report the issue as we were able to figure it out.
Other than that, it was a great stay!
March 17, 2014
Rated 2 out of 5 by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012
Rated 3 out of 5 by Outrunner Not a shining example of Starwood...
Best part - the room on the club level is great for one person. I slept well in a quiet room. But that is the basic standard any hotel should meet. The staff clearly don't care at all, the club is not cared for at all, and there is obviously no Starwood guest service training at this hotel. I asked for the general manager's contact information and the front desk refused, only wanting me to speak to a specific rooms manager. Very suspect. If you're simply looking for a room for the night, this is the expensive place to do it. If you're Platinum SPG and used to being treated well, pick a different Sheraton.
September 16, 2012