Rated 2 out of 5 by Potent1983 Tired Hotel
The rooms for this hotel were standard and clean. The conference rooms were nice as well. However, I wasn't impressed with the pool, layout or restaurant. If you just want to sleep it is fine. For using other items throughout the hotel... I wouldn't recommend it.
December 12, 2012
Rated 5 out of 5 by Conn2012 CONN2012
I utilized this hotel many days a year for business and leisure. The staff are very friendly and attentative, especially Amelia and Elma who are very attentive to looking after my room and ensuring that there are no problems unresolved. Much appreciated.
July 3, 2012
Rated 4 out of 5 by KBBC Wonderful Mini Vacation!
We stayed at the Sheraton as a mini vacation/anniversary get away and thoroughly enjoyed our stay! Room was beautiful, bed was comfortable and the food at the on-site restaurant ("Crave") was excellent! Staff was very friendly and helpful. Thanks!
June 11, 2012
Rated 2 out of 5 by orphan Really disappointed
Check in 15 minutes waiting for bell hop
Head board fell off wall - you have the info
On return from wedding front door was blocked by many women smoking.
Stayed at this hotel many times and have always sung its praises what has happened here.
October 16, 2012
Rated 5 out of 5 by BkR0723 Polaris 26
Had a wonderful time at the Sheraton. Check in was very easy thanks to Victoria(?) Room was nice & clean, lots of pressure in the shower head. Rest of staff in bar and restaurant were very nice & helpful. Always a pleasure to come back.
July 25, 2012
Rated 4 out of 5 by Rnlong Nice hotel with good amenities
Overall I thought this was a very nice hotel. Lots of construction in the street which made it a little difficult to get to but no construction noise once inside which was great. Bed was comfortable and room had everything I would need.
September 15, 2012
Rated 5 out of 5 by Dolf must visit to appreciate
not too spectacular from outside, but wonderful once inside. warm friendly and very helpful staff. room was just right. too bad the road construction and traffic made nearby travel tedious, but it is Toronto and it is to be expected.
February 21, 2012
Rated 4 out of 5 by dheckler587 Great place to stay
Extremely comfortable beds and rooms. My only complaint is a lack of free wi-fi in the rooms as well as food vending machines in the building. The staff was incredibly helpful with a complicated check in and were very professional.
November 17, 2012
Rated 4 out of 5 by Mayday2013 A good room & hotel but needless annoying charge
We moved the bottled water onto the tray ... about 1 foot. The maid didn't see it and we were charged (after checkout) over $5 for the water we never used. We protested. No results yet.
What a needles hiccup to end a great stay.
June 4, 2013
Rated 1 out of 5 by RMC1 Unexpectedly dumpy
Room smelled moldy. Refrigerator was broken and needed to be replaced. TV remote was broken and needed to be replaced. Carpeting was soaking wet near the window-very disgusting. Elevator was broken. Crossing Sheraton off my list!
August 19, 2012
Rated 5 out of 5 by Lils Very Impressed
It has been a long time since I last was at this location and I must say that I was very impressed. The room met or exceeded my expectation and the staff were friendly, courteous and made me feel like a somebody.
I'll be back.
October 26, 2013
Rated 4 out of 5 by KrisL1717 Great Food, comfy room
Room was very big, with a comfortable bed, however, for the first 5 hours I was there, more than half my tv channels didn't work, just all static. That problem seemed to fix itself by the evening. Food at Crave for dinner & breakfast was great. I bought a spa package from Caesars on top of my 50 minute Swedish massage and although I enjoyed it there are a few things that would be nice to have changed slightly: -I had a body wrap treatment, and the mud masque was mixed with cold water....NOT very pleasant to have put on!!! Also, the masque was put on with a small wooden spatula, and took quite a bit of time, so I felt quite cold :( -I had to leave the treatment room between treatments, which while understandable because they had to clean up, was kinda of a shock to the senses...quiet, dark, warm room, out in to brightly lit, cooler waiting area. Not sure if this could be changed at all. Overall, the spa was nice, just those few things detracted slightly from the experience. The staff was great, very friendly. The gym at the Sheraton is very small and limited.
December 21, 2012
Rated 5 out of 5 by gaya366 Great location, wonderful staff
We were greeted with a smile and attended to promptly. All our questions and requests were handled with the utmost efficiency and courtesy. Rooms are great and the Starbucks and Tim Hortons make mornings that much more sunny!
June 10, 2013
Rated 5 out of 5 by Danni Gorgeous Hotel!
The Sheraton at Richmond Hill offers everything you need from a great fitness center, to a Starbucks to a pool and great restaurant. The bed was one of the most comfortable beds I've slept it. Will definitely be back!
September 24, 2012
Rated 4 out of 5 by CNFamily Just what you need
Hotel has all you need: gym, pool, bar and pizza back on the menu. Desk staff work to accommodate your needs for any extra's you may require. Walking distance to other restaurants. Well suited value for the cost.
March 23, 2013
Rated 4 out of 5 by drsue13 Comfortable bed and great shower
Check-in was smooth and friendly and my SPG membership acknowledged/honored. Loved the bed and bedding and great hot shower. Food at the banquet Friday night provided great variety and taste. I would stay again.
February 24, 2013
Rated 3 out of 5 by sporttraveller12 Communication Issues
Had issues with room temperature and front desk messed up a couple of our group reservations. Was a pain! Breakfast was great!
April 14, 2014
Rated 5 out of 5 by Re54 internet
Great room, very clean rooms, wonderful linens. I was surprised about the internet charge, when booking I thought the internet was free... Food in the restaurant was good. Free parking was a real bonus.
November 15, 2012
Rated 5 out of 5 by Laura57 Excellent service at this hotel
My stay at this hotel was lovely. The room was attractive, the bed was very comfortable, and most of all the service was wonderful. All the staff that we had contact with were so hospitable and helpful.
January 26, 2013
Rated 4 out of 5 by Lorado Food
The hotel was great but the food for the conference left alot to be desired. I heard alot of feedback from others especially around the lunch or lack thereof served at the tribute luncheon on Monday.
May 1, 2013
Rated 4 out of 5 by PLock Wifi
Considering that most hotels now offer free wifi. I found it rather surprising that you only offer free wifi in the lobby. I hope that you would consider offering free wifi in the entire hotel.
October 28, 2013
Rated 3 out of 5 by JoJo Great location
The hotel was right on highway 7, very close to the highway and all the shops and restaurants. Service was great. Hallway was a little too warm, otherwise, everything was great.
Will come back!
July 2, 2013
Rated 5 out of 5 by Johnmac67 Mr Mac Cormack
This is a great place to hold an event, and still be a hotel when needed. What I mean after the party and dancing there's still a beauitful room and great people to handle your every desire.
December 20, 2012
Rated 1 out of 5 by s12345 Terrible
My room was terrible, there was mold on the shower curtin, the toliet ran all night, I complained to the front desk every day and still nothing got resolved. I will never stay here again.
August 20, 2012
Rated 4 out of 5 by Tom35 Convenient Location
Close proximity to Major Highways.
However, roadwork / construction in nearby areas is causing traffic delays.Hopefully, these projects will be completed in the not too distant future!
October 19, 2012
Rated 4 out of 5 by CLA10 Family & Pet
Location was good as it was right next door to the Convention Centre.
-Pet was allowed to stay in hotel room (at an additional charge) which addressed a concern of a family member
November 6, 2013
Rated 5 out of 5 by Steve0303 The staff was very helpful.
The hotel was conveniently located and the staff was very helpful. The club lounge was nicely decorated and adequately stocked with amenities. The upgrade received was nice.
April 12, 2012
Rated 5 out of 5 by Sandy5716 Great time in Richmond Hill
The staff and service was excellent, made to feel at home.
April 9, 2014
Rated 3 out of 5 by Bryan44 not to bad
For the price not to bad, rooms were definately not the cleanest and the hot buffet breakfast was not to great, but for the price I would stay again.
March 25, 2013
Rated 5 out of 5 by Rosesong63 A Great Stay!
Room had great beds and was nicely appointed. I love that there is a small fridge.
Relaxing colours and amenities.
I would definitely stay again.
September 27, 2013