Rated 5 out of 5 by Yas2828 Great Staff & Great Hotel....
I just completed my 3rd stay in the last 2 months at this property and I must say that it is a GREAT hotel! Staff at the front desk are fast, friendly and efficient. A special thank you to Haydie, Neil and Zelaikha who always welcomed me back with big smiles! They all seem to enjoy there jobs and that reflects very well on how a hotel is running,. Rooms are new, fresh and have great walk in glass showers.Internet for SPG members is complementary and has a strong signal and I did not experience any problems connecting. Lots of parking right in front of the hotel and a Starbucks in the lobby. The lobby is bright and large and all areas that I noticed in the hotel were updated and had a nice clean feeling, which is always awesome to feel when staying in a hotel. My advise, pay the small upgrade charge to the Club Lounge which is great for snacks in the evening and well stocked breakfast in the morning. The room service was tasty and fast and the movie selection in the rooms were up to date. Overall, I have enjoyed all my stays and would highly recommend this Sheraton!. Also, thank you to the Management team, Joanne, Mary and Stephen for making sure that your guest are taken care of and feel like at home. Your are a great reflection of the hotel and solely the reason you have stolen me away from the competitors. :) To the GM, I congratulate you for running a great overall operation and I will only stay at your hotel when I am in the Richmond Hill area!
July 23, 2015
Rated 3 out of 5 by Jtraveler A Little Dated
I stayed here with my wife and in-laws. When we arrived we were greeted by friendly staff in a fairly open, clean and appealing lobby. The girl at the check-in desk even went out of her way to meet a special request for one of the rooms. Overall, the rooms were fairly average. They were a good size (probably on the larger side) and the beds were very comfortable. However, both rooms had these large wooden wet-bars that could have used some care. They looked like something that may have been popular at one point, but now just seemed to take up space in the room. Also, the bathrooms were a little dated. While it was nice to have a large soaker tub, it was a bit old. As well, no matter what we tried, a good amount of water seemed to leak out of the shower and onto the floor. We had to use two towels to soak it up each morning. My in-laws had the same experience. All in all, the rooms were fairly average, and I can get past the odd wet-bar, but the shower situation will likely keep us from returning.
July 13, 2015
Rated 5 out of 5 by Conn2012 Location and room quality make this an excellent place to stay
The hotel provides a great place to stay when in the Toronto area. The amenities and rooms are top class and the wonderful staff at the hotel make you feel very special. The rooms are very comfortable and very modern. I frequent this hotel a few times a year and have been for many years.
The location is convenient to the Don Valley Parkway for getting to downtown Toronto and to HWY 407 for going east or west.
The hotels Crave restaurant serves some excellent specials and is a very nice ambiance setting for eating in. You are also within about 5 minutes walking distance to about 10 to 20 restaurants if you like a little variety for an extended stay.
The hotel provides Starbucks coffee in your room, which for me is a nice amenity. I had a little trouble with the coffee maker leaking that I had to use a towel to keep it from running all over the desk. When I mentioned it to Elma, who maintains the room, I had a replacement within 5 minutes.
July 6, 2015
Rated 5 out of 5 by marathoner2015 Great weekend
This hotel met all my expectations. Staffs were wonderful, great interactions.
Front desk Kathryn were helpful and attentively take care of my needs!
Thank you so much.
I will always recommended this hotel to others especially if they dont want to stay at downtown.
May 24, 2015
Rated 4 out of 5 by northernhockeydad15 Great Stay
My son's hockey team stayed here for a tournament. Very accommodating and great staff. Beautiful hotel.
May 11, 2015
Rated 5 out of 5 by targuy25 "Above and Beyond"
While traveling over the weekend, we were caught in flight cancelations due to weather at our destination. (Bad Luck, right?) NO
"One call did it all", short cab ride, we were booked into a beautiful newly renovated room, decorated with class. Had a great Diner in the restaurant and a peaceful beverage at the bar after word.
It was like the staff new we were off our course and could not do enough for us.
Thank you again !! We will be back.
March 16, 2015
Rated 1 out of 5 by Gino1234 First and last time customer
We were very disappointed with our room and front desk service upon arrival. The ceilong in our room was falling apart and drywallndust ended up in my coffee. The bathroom was disgusting. The guy at the front desk did not seem to be enjoying his job. It was our first time staying there and most likely the last. Not what we were expecting at all.
March 15, 2015
Rated 2 out of 5 by Nikki062 Walls - Paper Thin!
My daughter's ringette team booked this property for a tournament over the Valentines day weekend. We had a family suite. The room was clean, and adequate and as expected. The hotel allowed us to book a meeting room for a team dinner, which was sparse but adequate for our needs.
While my daughter was in the shower, I heard significant noise from the suite next door to be 100% percent sure they were "celebrating valentines day night". This was around 10pm. Later, I was awakened by "screams" (not the violent nature). My daughter thankfully slept through that.
We were considering booking this property for an upcoming 5 day event, as a team, however after comparing notes with other parents, and discovering that a few others experienced the same "noise" level... we will be going elsewhere.
February 16, 2015