Sheraton Parkway Toronto North Hotel & Suites

  • 600 HWY-7 E
  • Richmond Hill,
  • Ontario
  • L4B 1B2
  • Canada
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Rated 3.4 out of 5 by 157 reviewers.
Rated 1 out of 5 by WORST SERVICE! I wanted an apartment suite for my fiancée and her bridesmaids to sleep in the night before our wedding day. I came to this hotel last year and was referred to Tarek A. (sales manager). We spoke through email and confirmed an appointment to meet in person to discuss the rates (since they're not listed on the website and the front desk cannot disclose this information either) and to see the rooms. Tarek did NOT show up for our confirmed appointment. He didn't cancel, or re-schedule he just did NOT show up at all. The front desk got a hold him after waiting for more than 40 minutes and apparently he left the hotel for an, "emergency". But conveniently, he couldn't call or email prior to leaving to at least inform us that he can't come to the meeting. Tarek emailed us to re-schedule another appointment and apologized in person at our next meeting. He gave us the rates and showed us a few rooms. The apartment suites come with a king size bed, a couch, a kitchen, and a large dining room. They also offer free access to their hotel's lounge where there is breakfast (served at 6:30am) and a television. We specified to Tarek that there'd be 4 women sleeping at the hotel and we'd like access to the lounge at 6am for breakfast (since the women would be getting their hair and makeup done at 6:30am on the wedding day). Tarek said he'll gladly reserve room 1086 for us and specify to the kitchen to open the lounge at 6am for us. All of this information would be a part of our reservation. A week before the wedding, my fiancée and I went to the Sheraton Parkway Toronto North Hotel just to make sure our reservation details were okay to ensure that everything runs smoothly for our wedding morning. The front desk told us that not only are they unable to guarantee specific rooms for us, the room that was tentatively reserved was 1096. They reserved the WRONG room since we asked for 1086. Then, they told us that the lounge serves breakfast at 6:30am and there is no information in our reservation indicating that we could get an earlier breakfast at 6am. If we did NOT show up a week earlier to confirm our reservation details, everything would have gone wrong with the incorrect room reservation and late breakfast start. I had to email Tarek once again to correct these reservations details, which he did. The night the women checked in, we asked for extra pillows and blankets (since there were not enough for 4 people). The front desk said they can only provide 1 extra pillow and a thin blanket. So unfortunately, people were cold that night. In the morning, when the 4 women went to the lounge for breakfast at 6am the kitchen staff said they'd charge us an extra $20 per extra person. Apparently the apartment suites only offer free breakfast for up to 2 people per room. This information was NOT specified by Tarek at any point. Despite explaining that the women were staying at this hotel for the wedding, the kitchen staff did NOT compromise by perhaps offering the extra breakfast at a discounted price or anything. So, NOBODY ate breakfast because obviously we can't have only 2 people eating and 2 people NOT eating. This is by far the WORST experience I've had with any hotel. I expected far more from such a prestigious hotel, especially when we explained this hotel would be a part of our wedding experience. Tarek is one of the WORST sales agents I've ever dealt with in my life. Not only did he stand us up at a confirmed meeting, he did NOT make the correct reservation details AND he withheld important information about the hotel (1 extra pillow and blanket per room, breakfast is only for 2 people, etc.). Not only will I NOT recommend this hotel to ANYONE, I will be sharing this experience through various means. If you would like to reach me to discuss anything, do not hesitate to contact me at anytime. However, I do NOT want to speak to Tarek A. ever again. I am fed up with his excuses and apologies. I will never believe anything he says as he has failed to fulfill his promises time and time again. July 13, 2014
Rated 2 out of 5 by This hotel looked like it was under major construction/renovation and not in business When we arrived at the hotel I was surprised to see the parking lot was almost empty and the front, including the main entrance was blocked by chained linked fence. The road right in front of the hotel was under major construction. Then I saw a sign saying the only way to get into the hotel was to go through another hotel next door. I was upset that there was nothing posted on the hotel website. I would have picked another one if I knew what was going on. When I mentioned that to the receptionist, he said it's not the hotel's project, it's the city's problem! Since I had already paid in full for my stay, I checked in anyway. When we got to the room assigned, I can feel the room was very stuffy and warm. So we set the thermostat to around 70 and left. The condition was the same when we were back around ten o'clock. We called for help and a technician was dispatched in no time. He said the compressor will not kick start when not being used for a while. He restarted it and it worked ok. We got the same problem the second night. They sent someone to fix the air conditioning again and urge us to move to another room. We were both exhausted and chose to stay to give it another chance. I am glad that there was no more incidence for the next two night. I stayed at this hotel four years ago and was quite happy with it. July 18, 2014
Rated 4 out of 5 by Comments We stayed recently at Sheraton Parkway Toronto North for 6 nights. Here are our comments: Minuses: (1) Hotel area construction: noisy and dusty despite the fact that workers tried their best to minimize. Working early in the morning disrupt our chance to sleep in. (2) Hotel bed sheets were too "crunchy" and made loud noises when we tossed & turned, affecting our sleep. (3) Blankets/comforters were too heavy for summer season, perhaps good for winter but not summer. Also, their weights added to the "crunchy" bed sheets problem. (4) Bathtub was slippery, elderly may fall. Pluses: (1) Hotel staff were respectful, pleasant and professional. (2) They were very helpful, efficient and always made time to help. (3) Our hats are off to Sheraton Hotel's policy to encourage "Green" environment. We normally try to do the same when we stay at hotels that are "not so green". July 11, 2014
Rated 4 out of 5 by Extremely disappointed for SPG program/ recognition I had stayed more than 50 consecutive nights in 1 stay at Sheraton Parkway Toronto North Hotel & Suites, which good enough for me to reach Platinum status. I had called SPG hotline while I had stayed 43th nights and ask if I can enjoy Platinum benefits in advance for my remaining stays. I was surprised that the SPG staff advise me a 18 consecutive nights could enrol as "Platinum Challenge" if I never been Platinum status, however it could takes 8 days to process. I am wonder why none of front desk staffs advise me about "Platinum Challenge" at all. July 2, 2014
Rated 3 out of 5 by Hotel Needs to be Refreshed The Hotel has a great location and great service, however the rooms and hallways are dated. The room needed a facelift, it had old stained carpets and furniture. July 2, 2014
Rated 5 out of 5 by Easy and Hassle Free Overall our stay was lovely and easy. The check-in was warm and welcoming, staff was attentive and very happy and proative in responding to questions. The telephone check-out was seemless and saved us time. It was great to have easy, free parking outside. This too saved us time and avoided potential stress. The sleep was uncomfortable at first because the bed was a bit too warm but taking the top comforter made it too cold. After some tossing and turning we were finally able to get some rest. Perhaps the middle (thicker sheet) layer could be removed for summer months. Overall, we felt taken care of and had a very comfortable stay. Having restaurants and entertainment just a two minute walk from the hotel was a big plus. June 23, 2014
Rated 1 out of 5 by Room had a four inch centipede! Awful and be prepared to pay for internet... June 29, 2014
Rated 3 out of 5 by Needs infrastructure improvements - Staff is friendly - Room is outdated - carpet looks horrible - overall room needs investments - A/C / Fan in the hallway is very noisy - Bed is comfortable - but room gets hot - Fitness Center - very loud A/C - not inviting - needs investments - Garage is not a warm welcome June 26, 2014
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