Rated 2 out of 5 by jean7 Had to Pay for Internet service.
Very disappointed that I had to pay 7.99 to have WiFi in my room! Although this hotel was comfortable, I would choose a hotel with free internet.
May 17, 2013
Rated 4 out of 5 by NCrobert Very nice place, great bar, friendly staff
We stayed here for two nights. When we first arrived we had a tough time finding parking as we did not see the many free parking signs highlighting the parking deck. The parking deck could use a bit freshing up as it is an eye sore. There is easy access to the hotel. the room was very clean and well appointed with all that you would need. We ate at the restaruant 4 times, the breakfast buffet was enjoyable and the fresh fruit plenty. Lunch was good, and they were flexible with the menu. Good beer selection and very attentive staff. Hope to stay here in June.
May 6, 2013
Rated 4 out of 5 by bdunlap1967 IBM Education Team
The room that I stayed in never got cool. It was room 306. It was at a constant 72 degrees or 22 degrees celsius. They sent someone up to fix it but it never got fixed. Also, on the day of my check out the water in room stop working. No water in shower, toilet or since.
May 2, 2013
Rated 4 out of 5 by Lorado Food
The hotel was great but the food for the conference left alot to be desired. I heard alot of feedback from others especially around the lunch or lack thereof served at the tribute luncheon on Monday.
May 1, 2013
Rated 4 out of 5 by meme not happy
i had issues with the refrigirator in the room.
i got there and it did not work, went to talked to front desk and they changed it but the next day everything was frozen inside requested that they fixed it but they did not. when i left the last morning, a few soda cans actually opened inside because they had frozen... not happy
April 29, 2013
Rated 3 out of 5 by TiaD Great Staff and not so great rooms
I called in my reservation and service was great. We didn't realize until we arrived at the hotel that the reservation was made for the following day - partly my fault for not reviewing the confirmation e-mail sent to me however they were very accommodating and gave us a room that we could stay in for the duration of our stay. The room layout was good and we liked the Green Choice option for earning points. We were disappointed with the slanted and ripped couch that was far from comfortable to sit on and we only had 1 remote for 2 tv's in different rooms. The staff were quick and courteous in fixing the remote issue and any other issues. The biggest issue was the room temperature. It was hot in the room and we could not set the temperature below 65 degrees F. Maintenance came to check and that's just the way it is. Menopausal women may not want to stay here. Beds and linens were extremely comfortable but temperature made sleep sweaty and uncomfortable. The location is out of the way but there's a 24 hour Tim Hortons in the parking lot and wonderful restaurants only a block away. Overall the experience was great aside from the few issues with our room. Conference facilities were excellent and met my expectations.
May 1, 2013
Rated 2 out of 5 by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012
Rated 3 out of 5 by Outrunner Not a shining example of Starwood...
Best part - the room on the club level is great for one person. I slept well in a quiet room. But that is the basic standard any hotel should meet. The staff clearly don't care at all, the club is not cared for at all, and there is obviously no Starwood guest service training at this hotel. I asked for the general manager's contact information and the front desk refused, only wanting me to speak to a specific rooms manager. Very suspect. If you're simply looking for a room for the night, this is the expensive place to do it. If you're Platinum SPG and used to being treated well, pick a different Sheraton.
September 16, 2012