Rated 3 out of 5 by CoachD 2nd trip to hotel successful
For the 2nd year in a row, we stayed at this hotel while participating in a hockey tournament in the Toronto area. Overall stay at the hotel was very pleasant; however, our one experience with the morning breakfast buffet left a lot to be desired. We ended up with cold food, having to get our own cutlery, coffee, jus, etc...basically had to serve ourselves as the staff in the restaurant was busy chatting with our guest. Of course, they did finally come around to our table towards the end of our meal ensuring that everything was ok and basically looking for a tip. Needless to say, when told about our concerns, they did not really seam to care and went off to other tables. In the end , it was a very OVERPRICED MEAL!!! and not worth eating at the restaurant.
August 22, 2012
Rated 1 out of 5 by s12345 Terrible
My room was terrible, there was mold on the shower curtin, the toliet ran all night, I complained to the front desk every day and still nothing got resolved. I will never stay here again.
August 20, 2012
Rated 1 out of 5 by RMC1 Unexpectedly dumpy
Room smelled moldy. Refrigerator was broken and needed to be replaced. TV remote was broken and needed to be replaced. Carpeting was soaking wet near the window-very disgusting. Elevator was broken. Crossing Sheraton off my list!
August 19, 2012
Rated 5 out of 5 by BkR0723 Polaris 26
Had a wonderful time at the Sheraton. Check in was very easy thanks to Victoria(?) Room was nice & clean, lots of pressure in the shower head. Rest of staff in bar and restaurant were very nice & helpful. Always a pleasure to come back.
July 25, 2012
Rated 4 out of 5 by ML25CA Pleasently surprised with the renovations!!
Have been here in the past and will continue to book when I am in the area...
July 25, 2012
Rated 3 out of 5 by Fred8Dubai Convenient
Close to Times Square and many other food locations. Tim Hortons next door. Friendly staff. Room and bathroom dated. No room slippers provided. Club lounge good. Bed and pillows great. Good for business in Markham and Richmond Hill. Unfortunately room on 10th floor directly above us had a party going till 230am disturbing our sleep with lots of noise and stomping on the floor with loud music. Not acceptable for a club floor. No security to access the floors.
July 21, 2012
Rated 4 out of 5 by Conventioner Overall a very good experience
We stayed at the hotel for a convention taking place at the beginning of July, as we have done for a few years now. The staff were great as usual and the room was clean and comfortable, as I have come to expect so no disappointment there. They even accommodated us when we asked for conjoined rooms with another guest! The facilities were also clean and accommodating for the convention itself, even if the main ballroom was a little too airconditioned - a minor point.
The only negative experience we had was with the service (or lack thereof) at the Crave restauraunt. We went for what was supposed to be a quick burger. When we received them two of them were wrong - no cheese or toppings (only one was supposed to have no toppings). They fixed the cheese on one of them the second time around, but left the toppings off the second one - I said specifically I wanted the vegetable toppings. By the third time around I was pretty furious since they brought a burger with no cheese or anything else and boiled vegetables on the side instead of the fries I asked for. I felt as though the server wasn't even listening to my instructions and worse, he started getting defensive instead of offering any kind of apology. Worse yet, we were not brought any condiments and found it impossible to get a server's attention - we gave up on that idea in the end. It should be understood that we were there for a convention with many events scheduled and did not have time for this. While the burger was good when I finally received it correctly, I can't say the same for the service.
Overall, yes I would recommend the hotel, but not the Crave restaurant unless they smarten up on their service.
July 19, 2012
Rated 5 out of 5 by AndyP Great hotel, great location
I have stayed at this hotel a few times for both business and pleasure and have been thoroughly satisfied. The staff were friendly, the breakfast was GREAT, there are shops and restaurants all well within the distance the hotel shuttle covers and the fitness facilities are good.
All in all its safe to say I wont stay anywhere else when in the area.
July 17, 2012
Rated 1 out of 5 by Optica Extremely disappointed
My fiance and I were researching hotels near our banquet hall to stay for our wedding night. After looking at 5 different hotels, we decided on the Sheraton. Because this was going to be the most important night of our lives, we wanted to do 'room shows' for all the hotels. A bell boy was kind enough to show us a 'suite' and a 'regular room'. After showing us the beautiful suite with a huge bathroom, vanity, and separate make up counter, we decided to splurge on the suite #$180.00 / night#.
After our wonderful wedding, we were looking forward to our wedding night at Sheraton. As soon as we opened the door, we were in the shock of our lives. This room was NOTHING like the room the bell boy showed us. The bathroom was TINY. There was a huge BAR in the room that took up half the room. The bathtub was LEAKING. We woke up the next morning to find the huge puddle of water still on the bathroom floor. The garbage can still had GARBAGE in it from the previous guest. The coffee maker had used stir sticks and empty sugar packets lying near by. Clearly, the room had not been cleaned.
Thank God we were only staying for one night, and we were too exhausted from the wedding to do anything about this. We just wanted to sleep, but we were soooo disappointed. To spend our first night as husband and wife in this room was heart-breaking...
July 14, 2012
Rated 1 out of 5 by Lily07092012 Dirty
When I made my reservations I was expecting to visit a four star hotel instead what I received was bad customer service and a dirty room. It took nearly an hour after arrival for my room to be ready even though I book 1 week in advance, my room was suppose to be ready for 12:00pm not 1:00pm. Never again will I stay at this hotel and throw my hard earned money away.
July 13, 2012
Rated 2 out of 5 by Blackwood Maybe
This review only asks 'yes' or 'no' if I would recommend it. My answer is 'maybe'. It all depends on who I was speaking with, and what their expectations were. I have stayed here many, many times, and am finding it aging & tired. While the lobby has been rennovated, the hallways and facilities seem very dated. While the price is right, the service - including Plat treatment - is inconsistent. Rarely do the lounge staff offer any assistance, and the indoor pool is claustrophobic. The walk to the parking garage takes forever, and it's often hard to get surface parking because of all the weddings and conferences. As a business traveller, I do not feel very welcome these days. I am increasingly seeking out alternative properties.
July 7, 2012
Rated 5 out of 5 by Conn2012 CONN2012
I utilized this hotel many days a year for business and leisure. The staff are very friendly and attentative, especially Amelia and Elma who are very attentive to looking after my room and ensuring that there are no problems unresolved. Much appreciated.
July 3, 2012
Rated 3 out of 5 by Emt2707 updates long over due
old tv in living room. Flat screen in bedroom mounted to cabinet doors. Looks terrible! Caulking in bathroom done by inexperienced people, looks cheap. Dingie smell in hallways.
Staff was terrific. Disappointed we had to walk about a quarter mile to health club around corner for pool, then trek back all wet . Wish we had known in advance. Photos make it look like outdoor pool is attached to Sheraton. It is not.
July 1, 2012
Rated 2 out of 5 by retucket This hotel is in need of renovations
Carpet in room was filthy and room had stale odor. Room layout isn't bad with couch sitting area; however the couch cushions were really uncomfortable and didn't line up well with the frame of the couch. Room cleanliness was bad. Maid left glass of water from the night before on the table. Rooms in dire need of update and renovation. Staff not particularly friendly; slow check-in. A disappointment really. The SPG brand is going down hill based on my past few stays. It may be time for me to find a new brand to be loyal to.
June 17, 2012
Rated 3 out of 5 by Pearl Dissapointed!
Travelling with a child, never was offered help with my luggage, given a musty smelling room, and check in and check out nightmares!! Never going back. After trying to form a complaint the back office just brushed me off. You have lost a frequent guest, I have been staying here off and on for last 8 years, this was the worst visit ever.
June 14, 2012
Rated 4 out of 5 by KBBC Wonderful Mini Vacation!
We stayed at the Sheraton as a mini vacation/anniversary get away and thoroughly enjoyed our stay! Room was beautiful, bed was comfortable and the food at the on-site restaurant ("Crave") was excellent! Staff was very friendly and helpful. Thanks!
June 11, 2012
Rated 5 out of 5 by Steve0303 Nice and Convenient
This is a nice hotel in a convenient location (close to expressway and close to many restaurants). The staff is courteous and attentive.
June 8, 2012
Rated 5 out of 5 by Steve0303 The staff was very helpful.
The hotel was conveniently located and the staff was very helpful. The club lounge was nicely decorated and adequately stocked with amenities. The upgrade received was nice.
April 12, 2012
Rated 3 out of 5 by takemethere Decent hotel, but some improvement needed
This was my second stay at this hotel. This time, there were a few service issues. We were there for a two night stay and I was upgraded to a small suite on the club floor as an SPG Platinum member. No complaints with the upgrade. However, the bottom sheet on the bed was rough and almost threadbare in parts. The bathroom floor had stains (blood or coffee, it was hard to tell) so it had clearly not been properly washed after the previous guest. It was late, so we did not want to start changing rooms or waiting for housekeeping to come that night. After calling housekeeping the next morning to raise these issues, they were corrected for our second night. The other service issue was that we did not receive our wake up call the first morning, making us late for an appointment and also meaning that we didn't have time to eat the complimentary breakfast in the lounge. The front desk supervisor gave us 1000 SPG points as compensation. I didn't ask for more, but afterwards thought that it was fairly stingy compensation for the inconvenience. Despite these problems, the hotel clearly has good intentions with the way they treat platinum SPG members and I think I just caught them on an off day. It was better on my previous visit.
April 11, 2012
Rated 3 out of 5 by LandedSPG Acceptable hotel
I've stayed here at least once a year since 2008 and I've had a very similar experience every time, so they are consistent with the good and unfortunately the bad.
This is a no frills hotel. As a PLAT you get your upgrade without an argument to a simple and small suite and you get your lounge breakfast and evening snacks but all of these benefits are pretty standard and average in quality compared to other Sheraton hotels. Don't get me wrong, there are much worse Sheratons around the world, but there are much better ones too.
Free parking, occasional decent prices and a Starbucks int the lobby are nice and you won't get disappointed if you don't have great expectations from here.
This is one of those rare cases where I would think the hotel is exactly what you would expect from a category 3 hotel. Therefore, if you can temper your expectations, you'll walk away content.
March 27, 2012
Rated 5 out of 5 by Conn2012 This hotel is my home away from home
During the last few years, I have spent 100 plus nites each year in this hotel. consequently, i have gotten to know most for the staff from the front desk, sales office, restaurant, lounge and room make up staff. They are all 5 star quality people and i am happy to have them as my family. Extremely friendly and helpful.
March 3, 2012
Rated 4 out of 5 over all good
Over all we were pleased with this Sheraton,
The few down sides were. the Jacuzzi tub was just a one person, old and noisy, it could have been bigger,
Plumbing (toilet) was noisy.
THE BIG PROBLEM was, we booked a couples massage at the Spa but when we got there they had put us in as 2 singles, E-Mailed the spa when we got home still have not heared back from them.
As this was a romantic get away for my wife and I these things sort of took away from the experience.
February 23, 2012
Rated 5 out of 5 by Dolf must visit to appreciate
not too spectacular from outside, but wonderful once inside. warm friendly and very helpful staff. room was just right. too bad the road construction and traffic made nearby travel tedious, but it is Toronto and it is to be expected.
February 21, 2012
Rated 4 out of 5 by basketball greeat hotel
We stayed at this hotel for my daughters basketball tournament This hotel is great easy access to 404, nice clean bathroom with separate shower, I had a great sleep.
front desk staff was helpful
Only issue carpet was not cleaned both when we checked in and the day they cleaned the room during our stay
January 25, 2012
Rated 5 out of 5 Holiday stay
Our stay over the holidays were wonderful...great staff and very clean accomadations.
December 28, 2011
Rated 1 out of 5 by JLessard56 Noise
I was given a room on the 8th Floor (864) of the York Tower. Around 1:00 am, guests in the room across the hall or in room 862 began having a party in their room. They were shouting and talking loud, and around 3:00, I called the front desk to complain. Security came up, the noise subsided for a while, but strated again in room 866, even louder than before. I caled the front desk again around 4:45. The noise continued until about 5:15, and started again at 7:30! I got barely 2 hours of sleep. Saturday afternoon I went to see the manager on duty to complain. He moved us to a suite on the 10th floor. The next day, when I checked out, I found that I had been charged the agreed internet rate of $105 for Friday. However, the hotel charged me $130 or $139 for my room Saturday night. I brought it up with the Front desk. I have not heard back from them and as of yesterday morning (14 Dec), my Visa still showed a surcharge for Saturday night. The change of room was not because I wanted a suite, but rather because there were loud guests on the 8th floor. If anything, they should be the ones paying for the extra cost of giving me a normal sleep Saturday, and I was never compensated for the hellish night I spent Friday evening because of them. I am definitely not happy that I have to pay for other people lack of civilized manners.
December 15, 2011