Rated 4 out of 5 by Ckminnie Club Level
Nice hotel in a good location. Loved the club lounge. Worth the extra money for the perks.
August 18, 2014
Rated 4 out of 5 by kristy1023 Hotel Stay Review
I have to say I had a great stay at the Sheraton. The room was great,....I didn't get to enjoy the pool cause I had gotten there too late, but the Canada's wonderful deal was excellent. We loved the service that the waiters provided at breakfast. Only thing I found unpleasant was when I booked the hotel, the women was very short and not patient. I was trying to see if taking the package deal was the best deal for me or if buying my wonderland tickets online would be best. Because I took a few minutes to figure it out, the woman wanted to hang up with me and have me call back. I had been on hold waiting to book this and found it very unprofessional of her to treat me this way. Other than that I really enjoyed staying at the hotel and will definitely choose it again. Thank you
August 13, 2014
Rated 1 out of 5 by Jimmy11000 Hotel and Service Needs Major Upgrade
The hotel is old and tired. As a top tire platinum member I was not offered the benefits, even after I asked. The hotel is old, rooms are dingy (the first room we were given had a broken cabinet, drawer and bathroom door), not well lit and not well layer out. The bathroom is dingy, many rooms have cracked floor tiles and/or cracked sink. Shower stall is small and w/o a light, every time you turn around your elbow or arm hits the door and flings it open while showering. Air Con did not work very well so sleep was uncomfortable. The hotel staff (with the exception of one person) is not responsive. We were offered complimentary wine for lack of service and condition of the rooms but the wine was bad. I advised director of rooms but there was no response from her. The hotel GM tried to characterize it as the wine not to our liking. I advised the hotel multiple times of the problems and they have yet to advise me what they are going to do to rectify the problem. I DO NOT RECOMMEND THIS HOTEL.
August 13, 2014
Rated 4 out of 5 by Ger47 Convenient to golf, restaurants
Very convenient to golf courses and several restaurants. Our principal purpose was to play golf.
August 13, 2014
Rated 4 out of 5 by BMWoften Glasses found & breakfast
One evening I found a pair of glasses on my desk that I handed over to housekeeping - this left me with some mixed emotions; does room service take off glassed for their work? Did anyone else "visit" my room?
For breakfast a charge of 12.95CAD is included in my rate, for this money only joghurt, fruit and croissant is included - this is disappointing.
August 11, 2014
Rated 1 out of 5 by HalJordan WORST SERVICE!
I wanted an apartment suite for my fiancée and her bridesmaids to sleep in the night before our wedding day. I came to this hotel last year and was referred to Tarek A. (sales manager).
We spoke through email and confirmed an appointment to meet in person to discuss the rates (since they're not listed on the website and the front desk cannot disclose this information either) and to see the rooms.
Tarek did NOT show up for our confirmed appointment. He didn't cancel, or re-schedule he just did NOT show up at all. The front desk got a hold him after waiting for more than 40 minutes and apparently he left the hotel for an, "emergency". But conveniently, he couldn't call or email prior to leaving to at least inform us that he can't come to the meeting.
Tarek emailed us to re-schedule another appointment and apologized in person at our next meeting. He gave us the rates and showed us a few rooms.
The apartment suites come with a king size bed, a couch, a kitchen, and a large dining room. They also offer free access to their hotel's lounge where there is breakfast (served at 6:30am) and a television.
We specified to Tarek that there'd be 4 women sleeping at the hotel and we'd like access to the lounge at 6am for breakfast (since the women would be getting their hair and makeup done at 6:30am on the wedding day). Tarek said he'll gladly reserve room 1086 for us and specify to the kitchen to open the lounge at 6am for us. All of this information would be a part of our reservation.
A week before the wedding, my fiancée and I went to the Sheraton Parkway Toronto North Hotel just to make sure our reservation details were okay to ensure that everything runs smoothly for our wedding morning. The front desk told us that not only are they unable to guarantee specific rooms for us, the room that was tentatively reserved was 1096. They reserved the WRONG room since we asked for 1086.
Then, they told us that the lounge serves breakfast at 6:30am and there is no information in our reservation indicating that we could get an earlier breakfast at 6am.
If we did NOT show up a week earlier to confirm our reservation details, everything would have gone wrong with the incorrect room reservation and late breakfast start. I had to email Tarek once again to correct these reservations details, which he did.
The night the women checked in, we asked for extra pillows and blankets (since there were not enough for 4 people). The front desk said they can only provide 1 extra pillow and a thin blanket. So unfortunately, people were cold that night.
In the morning, when the 4 women went to the lounge for breakfast at 6am the kitchen staff said they'd charge us an extra $20 per extra person. Apparently the apartment suites only offer free breakfast for up to 2 people per room. This information was NOT specified by Tarek at any point. Despite explaining that the women were staying at this hotel for the wedding, the kitchen staff did NOT compromise by perhaps offering the extra breakfast at a discounted price or anything. So, NOBODY ate breakfast because obviously we can't have only 2 people eating and 2 people NOT eating.
This is by far the WORST experience I've had with any hotel. I expected far more from such a prestigious hotel, especially when we explained this hotel would be a part of our wedding experience. Tarek is one of the WORST sales agents I've ever dealt with in my life. Not only did he stand us up at a confirmed meeting, he did NOT make the correct reservation details AND he withheld important information about the hotel (1 extra pillow and blanket per room, breakfast is only for 2 people, etc.).
Not only will I NOT recommend this hotel to ANYONE, I will be sharing this experience through various means.
If you would like to reach me to discuss anything, do not hesitate to contact me at anytime. However, I do NOT want to speak to Tarek A. ever again. I am fed up with his excuses and apologies. I will never believe anything he says as he has failed to fulfill his promises time and time again.
July 13, 2014
Rated 3 out of 5 by TRTravels Overdue for some updates - Hello 80s
Many of the rooms in the tower (even those noted for SPG program and Club level) are very dated and overdue for some updates. Beds seem newer along with room amenities, but decor is screaming 80s. Fiberglass enclosed shell showers are tight and some rooms, although now non-smoking, still have residual carpet and odors from smoking years. An updated lobby and some rooms have been updated, but still much more needed to compete with other local hotels that are newer builds or ahead on remodels. Staff and location still make it a worthy business stay.
August 5, 2014
Rated 2 out of 5 by Tri168 This hotel needs to catch up with the world
The internet is not included with the room and was not mentioned at the time of booking. In this day and age, free wifi is part of the room package. i haven't been to one that without the free wifi until come to the Sheraton. I booked 3 rooms for my family and friend from overseas. They don't speak English and the air conditioning in their room didn't work at midnight, they didn't want to disturb me and can't let the hotel know cause of the language issue. Mentioned to the reception in the morning and they don't do anything about it.
August 6, 2014