Rated 5 out of 5 by Evan11 Relaxing pleasant stay
I enjoyed my stay on the 6th floor of the York Tower. Quite, clean, comfortable room looking westward, it was nice to relax while working at the well-positioned desk at the window.
I enjoyed a tasty, hot lunch in the restaurant, served by efficient, friendly staff during an off-peak hour (after 2:00 pm).
Front desk staff were helpful and very pleasant.
September 15, 2014
Rated 5 out of 5 by dccv1 A Great Experience
We were moving from a house to a condo and needed a place to stay overnight during the move. When I checked in, Karen at the front desk noted how tired I looked and was very helpful to find me a very nice Platinum upgrade and did her best to make it an easy process.
September 13, 2014
Rated 5 out of 5 by Chris79 Great Service
Hotel was very nice and room was clean. Lobby and common areas stylish. After leaving the hotel I realized I left something in my room. The staff checked and did indeed find the item. Since I was already at the airport headed back home, they offered to mail to my home. Didn't have to do that, but is GREATLY appreaciated!! Thanks, and rest assured I will stay here again, next time business brings me to Toronto!!
September 10, 2014
Rated 4 out of 5 by LHML Lounge
While the lounge has a nice work area and easy access to computer/printer, the food was not very well prepared. Late night snack is not healthy and no juice available - only soda and Water.
September 9, 2014
Rated 1 out of 5 by Lee444 Not What I would expect....
As an SPG customer who travels and stays in many hotels for business travel I expected much more from a Sheraton. The website boasts a newly renovated hotel and pool. There was nothing newly renovated about my room. The shower head shot water onto the floor revealing the dirtiest black floor that I have ever seen in a hotel. I had to clean the floor, I also had to clean the counter in the bathroom. There was a used bandaide and so much black hair in the sink that i suspect the bathroom ws not cleaned. The carpet was damp and dirty in the room as well.
The pool was also under construction and my kids were VERY disappointed. This should have been shared on the website and not recorded as newly renovated. I am very disappointed as well.
The bed was good. That's about it.
August 31, 2014
Rated 5 out of 5 by Ron40 Great features and service
Joanne at the fronr desk was the best in all our travels world wide
She gave us great direaction to Wonderland. She was also very helpful answering all our queries
August 31, 2014
Rated 2 out of 5 by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012
Rated 4 out of 5 by Ang55 Comfortable
Our room was spacious and comfortable. The pools were great, spent many hours relaxing on the deck.
August 26, 2014