Rated 5 out of 5 by Wim531 A wonderful experience
I visited Toronto to meet some friends and to do an interview with someone. The stay at the hotel was just excellent! A very nice, friendly, and helpful staff and overall great service. I used the indoor pool as well, which was very nice and clean. At the time, there was no one else using it, so on both occasions I had it all to myself. I wasn't crazy about it's surroundings of the hotel, but in the end that was not what I was there for.
Nothing but good things to say about my stay.
January 24, 2016
Rated 1 out of 5 by Sleepless53 Worst hotel stay ever
Thursday, December 31, 2015 (room 322)
2:00 a.m. – Can’t fall asleep due to the noise coming from the party in the next room. I call down to the front desk and talk with Neil. Neil sends up security.
2:30 a.m. – The party continues and I call down to Neil once again.
3:00 a.m. – The party continues and I call down to Neil once again. Neil provides me with a key to room 701 and sets a wakeup call for 7:00 a.m.
6:00 a.m. – Awaken by a crying baby in the next room.
6:30 a.m. – No need for wakeup call. Return key for room 701 to Neil and return to room 322 to write this note.
I have two business meetings this morning and then am driving back to Windsor where I am scheduled to celebrate New Year’s Eve with my wife and friends. Little chance of me seeing midnight with less than 3 hours sleep.
I have stayed at the Marriott on Minthorn for over 100 nights this year. Switched to the Sheraton in December on the advice of a co-worker.
Going back to the Marriott in 2016.
December 31, 2015
Rated 5 out of 5 by Flora Excellent service and location
We went up there for authentic chinese food, xmas market and musical shows. The location is perfect for authentic Chinese restaurant, convenient to go to downtown. The staff is responsive and the room is spacious. The only drawback is we were upgraded to club level and given free access to the lounge despite we are gold member and they had club room available. In the States, most of the time we were given free access to club lounge.
December 26, 2015
Rated 2 out of 5 by Sunshine10 Disappointed
We booked a night at this hotel using SPG points. we selected this hotel due to it's location relative to Canada's Wonderland, and the other starwood properties closer to Canda's wonderland were booked (did not have any rooms available to book on points).
This hotel's online description is misleading - it says it is newly renovated. We were there in August 2015, and at that time, only 1/2 the hotel was renovated. We were put in the tower / floor that had not yet been renovated. What a disappointment. The renovation was long overdue - the room was worn out, dated, etc. The washroom shower stall was tiny, and not suitable for an average sized adult.
There was no offer of room enhancement at check in (we are SPG Gold), even though the hotel was not booked to capacity (there was plenty of room types available online). and no other offers (i.e., access to club lounge - if they have it, etc.) were made. Other Westin (Blue Mountain and Copley in Boston) and Sheraton (syracuse) hotels we have stayed at in the last year on points treated us far better as SPG Gold,
we had the sunday buffet breakfast in the hotel restaurant and were very disappointed with the quality of food, and the hot food was not hot.
One thing we very much enjoyed was the very warm indoor heated pool.
We did provide feedback to the hotel after our stay, and management was very prompt to reply and offer us a renovated room at a better rate the next time we stayed at their hotel. We told them that this offer was inadequate as it did not address the problems we experienced during our visit, but that was all that was offered. Needless to say, we have no plans to return to this hotel in the future.
November 28, 2015
Rated 5 out of 5 by SC00035 Great Stay
Spacious and comfortable room.
October 20, 2015
Rated 4 out of 5 by Flyingtailor Good Location
If your staying north east Toronto great location good hotel close to malls and Highways. The front staff at check in was very helpful and friendly room clean and updated. Will stay here again.
September 21, 2015
Rated 4 out of 5 by Boboli2 Good Stop For Business
Friendly and Efficient Frond Desk Staff.
The hotels multiple towers makes going from front desk to elevators alittle long. Also elevators are slow... A lot goes on at this hotel so be prepared for slow hotel elevators.
Room service food is good and room service staff is very friendly.
Rooms are very comfortable and the hotel is very conveniently located for all the major office parks in Markham.
September 5, 2015
Rated 3 out of 5 by Joy54 Air conditioning
The room was very clean as well as the bathroom. Also the bed was very comfortable.
Unfortunately, the ventilation for the air conditioning was blowing right at the top of our bed. So we had to lower down the ventilation and consequently we did not get a very good night sleep as the ventilation was lacking.
I hope this problem can be fixed as we are regular client of Sheraton Hotels all around the world.
Thanks for your attention.
Robert Roy & Danielle Joyal
- reservation made on Aug. 25, 2015.
August 30, 2015