Rated 5 out of 5 by Evan11 Relaxing pleasant stay
I enjoyed my stay on the 6th floor of the York Tower. Quite, clean, comfortable room looking westward, it was nice to relax while working at the well-positioned desk at the window.
I enjoyed a tasty, hot lunch in the restaurant, served by efficient, friendly staff during an off-peak hour (after 2:00 pm).
Front desk staff were helpful and very pleasant.
September 15, 2014
Rated 5 out of 5 by dccv1 A Great Experience
We were moving from a house to a condo and needed a place to stay overnight during the move. When I checked in, Karen at the front desk noted how tired I looked and was very helpful to find me a very nice Platinum upgrade and did her best to make it an easy process.
September 13, 2014
Rated 5 out of 5 by Chris79 Great Service
Hotel was very nice and room was clean. Lobby and common areas stylish. After leaving the hotel I realized I left something in my room. The staff checked and did indeed find the item. Since I was already at the airport headed back home, they offered to mail to my home. Didn't have to do that, but is GREATLY appreaciated!! Thanks, and rest assured I will stay here again, next time business brings me to Toronto!!
September 10, 2014
Rated 4 out of 5 by LHML Lounge
While the lounge has a nice work area and easy access to computer/printer, the food was not very well prepared. Late night snack is not healthy and no juice available - only soda and Water.
September 9, 2014
Rated 1 out of 5 by Lee444 Not What I would expect....
As an SPG customer who travels and stays in many hotels for business travel I expected much more from a Sheraton. The website boasts a newly renovated hotel and pool. There was nothing newly renovated about my room. The shower head shot water onto the floor revealing the dirtiest black floor that I have ever seen in a hotel. I had to clean the floor, I also had to clean the counter in the bathroom. There was a used bandaide and so much black hair in the sink that i suspect the bathroom ws not cleaned. The carpet was damp and dirty in the room as well.
The pool was also under construction and my kids were VERY disappointed. This should have been shared on the website and not recorded as newly renovated. I am very disappointed as well.
The bed was good. That's about it.
August 31, 2014
Rated 5 out of 5 by Ron40 Great features and service
Joanne at the fronr desk was the best in all our travels world wide
She gave us great direaction to Wonderland. She was also very helpful answering all our queries
August 31, 2014
Rated 4 out of 5 by Ang55 Comfortable
Our room was spacious and comfortable. The pools were great, spent many hours relaxing on the deck.
August 26, 2014
Rated 1 out of 5 by HalJordan WORST SERVICE!
I wanted an apartment suite for my fiancée and her bridesmaids to sleep in the night before our wedding day. I came to this hotel last year and was referred to Tarek A. (sales manager).
We spoke through email and confirmed an appointment to meet in person to discuss the rates (since they're not listed on the website and the front desk cannot disclose this information either) and to see the rooms.
Tarek did NOT show up for our confirmed appointment. He didn't cancel, or re-schedule he just did NOT show up at all. The front desk got a hold him after waiting for more than 40 minutes and apparently he left the hotel for an, "emergency". But conveniently, he couldn't call or email prior to leaving to at least inform us that he can't come to the meeting.
Tarek emailed us to re-schedule another appointment and apologized in person at our next meeting. He gave us the rates and showed us a few rooms.
The apartment suites come with a king size bed, a couch, a kitchen, and a large dining room. They also offer free access to their hotel's lounge where there is breakfast (served at 6:30am) and a television.
We specified to Tarek that there'd be 4 women sleeping at the hotel and we'd like access to the lounge at 6am for breakfast (since the women would be getting their hair and makeup done at 6:30am on the wedding day). Tarek said he'll gladly reserve room 1086 for us and specify to the kitchen to open the lounge at 6am for us. All of this information would be a part of our reservation.
A week before the wedding, my fiancée and I went to the Sheraton Parkway Toronto North Hotel just to make sure our reservation details were okay to ensure that everything runs smoothly for our wedding morning. The front desk told us that not only are they unable to guarantee specific rooms for us, the room that was tentatively reserved was 1096. They reserved the WRONG room since we asked for 1086.
Then, they told us that the lounge serves breakfast at 6:30am and there is no information in our reservation indicating that we could get an earlier breakfast at 6am.
If we did NOT show up a week earlier to confirm our reservation details, everything would have gone wrong with the incorrect room reservation and late breakfast start. I had to email Tarek once again to correct these reservations details, which he did.
The night the women checked in, we asked for extra pillows and blankets (since there were not enough for 4 people). The front desk said they can only provide 1 extra pillow and a thin blanket. So unfortunately, people were cold that night.
In the morning, when the 4 women went to the lounge for breakfast at 6am the kitchen staff said they'd charge us an extra $20 per extra person. Apparently the apartment suites only offer free breakfast for up to 2 people per room. This information was NOT specified by Tarek at any point. Despite explaining that the women were staying at this hotel for the wedding, the kitchen staff did NOT compromise by perhaps offering the extra breakfast at a discounted price or anything. So, NOBODY ate breakfast because obviously we can't have only 2 people eating and 2 people NOT eating.
This is by far the WORST experience I've had with any hotel. I expected far more from such a prestigious hotel, especially when we explained this hotel would be a part of our wedding experience. Tarek is one of the WORST sales agents I've ever dealt with in my life. Not only did he stand us up at a confirmed meeting, he did NOT make the correct reservation details AND he withheld important information about the hotel (1 extra pillow and blanket per room, breakfast is only for 2 people, etc.).
Not only will I NOT recommend this hotel to ANYONE, I will be sharing this experience through various means.
If you would like to reach me to discuss anything, do not hesitate to contact me at anytime. However, I do NOT want to speak to Tarek A. ever again. I am fed up with his excuses and apologies. I will never believe anything he says as he has failed to fulfill his promises time and time again.
July 13, 2014