Rated 5 out of 5 by dccv1 A Great Experience
We were moving from a house to a condo and needed a place to stay overnight during the move. When I checked in, Karen at the front desk noted how tired I looked and was very helpful to find me a very nice Platinum upgrade and did her best to make it an easy process.
September 13, 2014
Rated 2 out of 5 by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012
Rated 1 out of 5 by Telein Great Location - Night Staff Completely Dissapointing
First off – great location – several fantastic nearby restaurants.
As for the night staff – completely helpless. I requested a suite upgrade using my suite points, several weeks prior to my reservation and was granted it. Expecting it to be like the pictures we see on the website, I was very distraught when I entered the room – it looked like a large king size room – this shouldn’t be considered a suite just because it has a couch. Next the smell, it reeked of smoke and was purposely masked by some awful freshener. When I spoke to the front desk rep, she recommended that I move over to another suite on the 6th floor – much lower than previously expected. That suite was unsatisfactory as well. It seems the hotel rooms here just stinks of this undesirable smell. That room had this bright glaring light that felt like I was under an operating table. When I spoke to the front desk rep again, she recommended I move to a king size room on the 9th floor. I mentioned to her that this was an important weekend and asked her to upgrade me to higher suite, or find something else, seeing that the first two requests for the suite were an utter disaster. Her response – “sorry sir my hands are tied”. I was pretty much brushed off – I think the situation was elevated further because of her lack of desire to try to even ease the frustration. She was extremely patronizing and obtuse. Well if that’s how they treat their ambassador guests, I don’t think I ever want to know how they treat those with little or no loyalty status. Never again will I stay at this Sheraton location.
September 23, 2014
Rated 3 out of 5 by Outrunner Not a shining example of Starwood...
Best part - the room on the club level is great for one person. I slept well in a quiet room. But that is the basic standard any hotel should meet. The staff clearly don't care at all, the club is not cared for at all, and there is obviously no Starwood guest service training at this hotel. I asked for the general manager's contact information and the front desk refused, only wanting me to speak to a specific rooms manager. Very suspect. If you're simply looking for a room for the night, this is the expensive place to do it. If you're Platinum SPG and used to being treated well, pick a different Sheraton.
September 16, 2012
Rated 5 out of 5 by Evan11 Relaxing pleasant stay
I enjoyed my stay on the 6th floor of the York Tower. Quite, clean, comfortable room looking westward, it was nice to relax while working at the well-positioned desk at the window.
I enjoyed a tasty, hot lunch in the restaurant, served by efficient, friendly staff during an off-peak hour (after 2:00 pm).
Front desk staff were helpful and very pleasant.
September 15, 2014
Rated 1 out of 5 by HalJordan WORST SERVICE!
I wanted an apartment suite for my fiancée and her bridesmaids to sleep in the night before our wedding day. I came to this hotel last year and was referred to Tarek A. (sales manager).
We spoke through email and confirmed an appointment to meet in person to discuss the rates (since they're not listed on the website and the front desk cannot disclose this information either) and to see the rooms.
Tarek did NOT show up for our confirmed appointment. He didn't cancel, or re-schedule he just did NOT show up at all. The front desk got a hold him after waiting for more than 40 minutes and apparently he left the hotel for an, "emergency". But conveniently, he couldn't call or email prior to leaving to at least inform us that he can't come to the meeting.
Tarek emailed us to re-schedule another appointment and apologized in person at our next meeting. He gave us the rates and showed us a few rooms.
The apartment suites come with a king size bed, a couch, a kitchen, and a large dining room. They also offer free access to their hotel's lounge where there is breakfast (served at 6:30am) and a television.
We specified to Tarek that there'd be 4 women sleeping at the hotel and we'd like access to the lounge at 6am for breakfast (since the women would be getting their hair and makeup done at 6:30am on the wedding day). Tarek said he'll gladly reserve room 1086 for us and specify to the kitchen to open the lounge at 6am for us. All of this information would be a part of our reservation.
A week before the wedding, my fiancée and I went to the Sheraton Parkway Toronto North Hotel just to make sure our reservation details were okay to ensure that everything runs smoothly for our wedding morning. The front desk told us that not only are they unable to guarantee specific rooms for us, the room that was tentatively reserved was 1096. They reserved the WRONG room since we asked for 1086.
Then, they told us that the lounge serves breakfast at 6:30am and there is no information in our reservation indicating that we could get an earlier breakfast at 6am.
If we did NOT show up a week earlier to confirm our reservation details, everything would have gone wrong with the incorrect room reservation and late breakfast start. I had to email Tarek once again to correct these reservations details, which he did.
The night the women checked in, we asked for extra pillows and blankets (since there were not enough for 4 people). The front desk said they can only provide 1 extra pillow and a thin blanket. So unfortunately, people were cold that night.
In the morning, when the 4 women went to the lounge for breakfast at 6am the kitchen staff said they'd charge us an extra $20 per extra person. Apparently the apartment suites only offer free breakfast for up to 2 people per room. This information was NOT specified by Tarek at any point. Despite explaining that the women were staying at this hotel for the wedding, the kitchen staff did NOT compromise by perhaps offering the extra breakfast at a discounted price or anything. So, NOBODY ate breakfast because obviously we can't have only 2 people eating and 2 people NOT eating.
This is by far the WORST experience I've had with any hotel. I expected far more from such a prestigious hotel, especially when we explained this hotel would be a part of our wedding experience. Tarek is one of the WORST sales agents I've ever dealt with in my life. Not only did he stand us up at a confirmed meeting, he did NOT make the correct reservation details AND he withheld important information about the hotel (1 extra pillow and blanket per room, breakfast is only for 2 people, etc.).
Not only will I NOT recommend this hotel to ANYONE, I will be sharing this experience through various means.
If you would like to reach me to discuss anything, do not hesitate to contact me at anytime. However, I do NOT want to speak to Tarek A. ever again. I am fed up with his excuses and apologies. I will never believe anything he says as he has failed to fulfill his promises time and time again.
July 13, 2014
Rated 5 out of 5 by Chris79 Great Service
Hotel was very nice and room was clean. Lobby and common areas stylish. After leaving the hotel I realized I left something in my room. The staff checked and did indeed find the item. Since I was already at the airport headed back home, they offered to mail to my home. Didn't have to do that, but is GREATLY appreaciated!! Thanks, and rest assured I will stay here again, next time business brings me to Toronto!!
September 10, 2014
Rated 4 out of 5 by LHML Lounge
While the lounge has a nice work area and easy access to computer/printer, the food was not very well prepared. Late night snack is not healthy and no juice available - only soda and Water.
September 9, 2014