シェラトン・パークウェイトロントノースホテル&スイート

  • カナダ
  • L4B 1B2
  • オンタリオ,
  • リッチモンドヒル
  • 600 HWY-7 E
  • マップ

空室状況&料金

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Rated 3.5 out of 5 by 160 reviewers.
Rated 4 out of 5 by Almost perfect. I had a great experience at the Sheraton Parkway. The only downfall was some things that were said to be included online were not included when we got there in person (a shuttle to Wonderland, a couple other minor things). They also failed to mentioned they needed to take out $200 extra for potential incidentals before I checked in, but co-operated with me on this matter quite well and we came to an agreement that met in the middle. This became a non-issue following that. The staff were helpful and respnsive, exchanged bills for change for busses and gave us directions to get to Wonderland with a map. Overall, I'd definitely recommend that people stay here. July 28, 2014
Rated 1 out of 5 by WORST SERVICE! I wanted an apartment suite for my fiancée and her bridesmaids to sleep in the night before our wedding day. I came to this hotel last year and was referred to Tarek A. (sales manager). We spoke through email and confirmed an appointment to meet in person to discuss the rates (since they're not listed on the website and the front desk cannot disclose this information either) and to see the rooms. Tarek did NOT show up for our confirmed appointment. He didn't cancel, or re-schedule he just did NOT show up at all. The front desk got a hold him after waiting for more than 40 minutes and apparently he left the hotel for an, "emergency". But conveniently, he couldn't call or email prior to leaving to at least inform us that he can't come to the meeting. Tarek emailed us to re-schedule another appointment and apologized in person at our next meeting. He gave us the rates and showed us a few rooms. The apartment suites come with a king size bed, a couch, a kitchen, and a large dining room. They also offer free access to their hotel's lounge where there is breakfast (served at 6:30am) and a television. We specified to Tarek that there'd be 4 women sleeping at the hotel and we'd like access to the lounge at 6am for breakfast (since the women would be getting their hair and makeup done at 6:30am on the wedding day). Tarek said he'll gladly reserve room 1086 for us and specify to the kitchen to open the lounge at 6am for us. All of this information would be a part of our reservation. A week before the wedding, my fiancée and I went to the Sheraton Parkway Toronto North Hotel just to make sure our reservation details were okay to ensure that everything runs smoothly for our wedding morning. The front desk told us that not only are they unable to guarantee specific rooms for us, the room that was tentatively reserved was 1096. They reserved the WRONG room since we asked for 1086. Then, they told us that the lounge serves breakfast at 6:30am and there is no information in our reservation indicating that we could get an earlier breakfast at 6am. If we did NOT show up a week earlier to confirm our reservation details, everything would have gone wrong with the incorrect room reservation and late breakfast start. I had to email Tarek once again to correct these reservations details, which he did. The night the women checked in, we asked for extra pillows and blankets (since there were not enough for 4 people). The front desk said they can only provide 1 extra pillow and a thin blanket. So unfortunately, people were cold that night. In the morning, when the 4 women went to the lounge for breakfast at 6am the kitchen staff said they'd charge us an extra $20 per extra person. Apparently the apartment suites only offer free breakfast for up to 2 people per room. This information was NOT specified by Tarek at any point. Despite explaining that the women were staying at this hotel for the wedding, the kitchen staff did NOT compromise by perhaps offering the extra breakfast at a discounted price or anything. So, NOBODY ate breakfast because obviously we can't have only 2 people eating and 2 people NOT eating. This is by far the WORST experience I've had with any hotel. I expected far more from such a prestigious hotel, especially when we explained this hotel would be a part of our wedding experience. Tarek is one of the WORST sales agents I've ever dealt with in my life. Not only did he stand us up at a confirmed meeting, he did NOT make the correct reservation details AND he withheld important information about the hotel (1 extra pillow and blanket per room, breakfast is only for 2 people, etc.). Not only will I NOT recommend this hotel to ANYONE, I will be sharing this experience through various means. If you would like to reach me to discuss anything, do not hesitate to contact me at anytime. However, I do NOT want to speak to Tarek A. ever again. I am fed up with his excuses and apologies. I will never believe anything he says as he has failed to fulfill his promises time and time again. July 13, 2014
Rated 3 out of 5 by Hotel needs a lot of work! As an SPG guest, I looked forward to my return to the hotel. They added a lounge and a spa since my last visit. Check-in failed to impress. The staff person in the Plat line was trying to find a reservation for a guest who was in the wrong line! 10 minutes later, he called over another staff member to show him how to? (Why leave guests waiting when training is what is req'd?) Our room on the 7th floor was not what we requested: - no SPG upgrade nor SPG amenities; - we weren't accommodated on the lounge floor. Our sleep was uncomfortable - the a/c did not work adequately. I reported this to management and they offered no recompense - just an invitation to return when they would try and do better. The attitude of senior management was shocking, and left me wondering if they are truly committed to making improvements? July 24, 2014
Rated 5 out of 5 by excellent as always everything was excellent July 21, 2014
Rated 2 out of 5 by This hotel looked like it was under major construction/renovation and not in business When we arrived at the hotel I was surprised to see the parking lot was almost empty and the front, including the main entrance was blocked by chained linked fence. The road right in front of the hotel was under major construction. Then I saw a sign saying the only way to get into the hotel was to go through another hotel next door. I was upset that there was nothing posted on the hotel website. I would have picked another one if I knew what was going on. When I mentioned that to the receptionist, he said it's not the hotel's project, it's the city's problem! Since I had already paid in full for my stay, I checked in anyway. When we got to the room assigned, I can feel the room was very stuffy and warm. So we set the thermostat to around 70 and left. The condition was the same when we were back around ten o'clock. We called for help and a technician was dispatched in no time. He said the compressor will not kick start when not being used for a while. He restarted it and it worked ok. We got the same problem the second night. They sent someone to fix the air conditioning again and urge us to move to another room. We were both exhausted and chose to stay to give it another chance. I am glad that there was no more incidence for the next two night. I stayed at this hotel four years ago and was quite happy with it. July 18, 2014
Rated 4 out of 5 by Comments We stayed recently at Sheraton Parkway Toronto North for 6 nights. Here are our comments: Minuses: (1) Hotel area construction: noisy and dusty despite the fact that workers tried their best to minimize. Working early in the morning disrupt our chance to sleep in. (2) Hotel bed sheets were too "crunchy" and made loud noises when we tossed & turned, affecting our sleep. (3) Blankets/comforters were too heavy for summer season, perhaps good for winter but not summer. Also, their weights added to the "crunchy" bed sheets problem. (4) Bathtub was slippery, elderly may fall. Pluses: (1) Hotel staff were respectful, pleasant and professional. (2) They were very helpful, efficient and always made time to help. (3) Our hats are off to Sheraton Hotel's policy to encourage "Green" environment. We normally try to do the same when we stay at hotels that are "not so green". July 11, 2014
Rated 4 out of 5 by Extremely disappointed for SPG program/ recognition I had stayed more than 50 consecutive nights in 1 stay at Sheraton Parkway Toronto North Hotel & Suites, which good enough for me to reach Platinum status. I had called SPG hotline while I had stayed 43th nights and ask if I can enjoy Platinum benefits in advance for my remaining stays. I was surprised that the SPG staff advise me a 18 consecutive nights could enrol as "Platinum Challenge" if I never been Platinum status, however it could takes 8 days to process. I am wonder why none of front desk staffs advise me about "Platinum Challenge" at all. July 2, 2014
Rated 2 out of 5 by Allows kids to play street hockey in the corridors My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it. November 6, 2012
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