Rated 1 out of 5 by Toronto1234 No TV, No Lounge Access
We stayed at this hotel for one night and our room had two TVs but neither of them would work because they said they had no signal. We tried calling the front desk but there was no answer. Then we ordered a movie and we were charged for it but it would not let us play the movie. The TVs started working again the next morning but the staff claimed no one else had that problem. Also, I paid for the room with my SPG Business AMEX which is supposed to allow me club lounge access. When I checked in I asked about it and I was told I could not access the lounge because I needed to be platinum (and I am only 2 stays away from platinum). After complaining the next day, I was only offered 10% off my next stay, but after this experience I will not stay there again.
October 12, 2016
Rated 5 out of 5 by Dean1234 Excellant
My son got married at the hotel and most of the guests stayed at the hotel and it was a great time. All of the staff were excellent from the room attendants who greeted. You with a smile, the front desk staff, the servers at the wedding, the catering staff who made sure everything went off with out a hitch, the bar tenders who were professional and friendly. The food was fantastic and served hot and the horduerves.were creative and very very tastey.
The Hotel is an excellent venue and I highly recommend it for a one stop wedding. More than one guest commented that it was the best wedding that they had ever attended!!
September 1, 2016
Rated 5 out of 5 by Gambler007 This hotel has a lot to offer
Had a great time at this hotel. The staff was very friendly and eager to help. Really enjoyed the off track betting facility.
August 24, 2016
Rated 5 out of 5 by Taxdr Wonderful hotel with wonderful amenties, staff and service
We really enjoyed staying in this hotel, we booked for 2 nights but extended our stay for 2 more nights. We were really impressed with the quality of service, lounge, Sales Manager Sid Dhawan. Rooms are big and very comfortable. Very close to the highway, lots of restaurants around, shopping places and public transportation. This hotel is worth more the value. We recommend everyone to stay in this hotel.
August 18, 2016
Rated 4 out of 5 by Kaybay Outdoor pool
The staff working at the club at the outdoor pool were not the most welcoming. The information in our room stated that the outdoor pool was open till 11:00 pm however when we got there, they told us in a very unwelcoming manor that it closed at dusk. We were extremely disappointed as it was a beautiful warm evening. The staff were actually rude claiming that we had read the information incorrectly. Too be clear, they were not part of the hotel staff.
June 27, 2016
Rated 4 out of 5 by FoodieMarkham Didn't get free wifi as SPG member
Booked through hotel site as SPG preferred member. but didn't get free wifi in our room. The only option is $7.99 for 24 hour access.
Opt for green choice at check-in. But didn't get any extra points. Counter lady mentioned there is 500 points per night for green choice...
June 27, 2016
Rated 5 out of 5 by Conn2012 GREAT HOTEL STAY / WODERFUL STAFF
Over the years, I have stayed at most of the equivalent grade hotels in the Markham / Richmond Hill area and this hotel has become my preferred hotel for the past several years. The amenities offered are excellent (Lounge, Starbucks coffee shop, Bar area, Lobby, The Crave restaurant, etc.) and the staff treat me as a special guest which I like to think that I am. The house staff ensure that I have enough coffee pods and water as well as catering to any needs that I might have.
The rooms are excellent and modern, the beds are great and the hotel is conveniently located to the East /West toll road and the Don Valley Parkway to downtown Toronto. There are also many restaurants within walking distance to vary your food intake.
In summary, I highly recommend this hotel if you are visiting the Toronto North region.
Room Tip: I prefer a room in the Richmond Tower; but the rooms in both towers are excellent.
June 27, 2016
Rated 4 out of 5 by Misterhon3420 Great overall with minor drawbacks
Great service, friendly staff. Expedited check-in line for SPG elites (Gold and above). The hotel was fully booked but the staff still managed to provide one of the biggest suites on the floor with jetted tub and separate standing shower. The room had two big flat screen TVs, one for the living area and one for the bedroom. There is also a microwave in the room which came in handy at late night.
The only drawbacks are that the hallway isn't soundproof. We could hear our neighbors' dialogues as well as the seemingly constant hallway foot traffic, so we assume our neighbors could hear us as well. To be fair, the hotel was fully-booked during our stay, so that might be an exception not the norm. Given the ample space in the bathroom suite it was a bit surprising that they didn't go with double vanity. The full body mirror in the living room would be much more useful if it wasn't blocked by the side table and lamp.
June 1, 2016