Rated 4 out of 5 by dicdic812 Extremely disappointed for SPG program/ recognition
I had stayed more than 50 consecutive nights in 1 stay at Sheraton Parkway Toronto North Hotel & Suites, which good enough for me to reach Platinum status. I had called SPG hotline while I had stayed 43th nights and ask if I can enjoy Platinum benefits in advance for my remaining stays. I was surprised that the SPG staff advise me a 18 consecutive nights could enrol as "Platinum Challenge" if I never been Platinum status, however it could takes 8 days to process. I am wonder why none of front desk staffs advise me about "Platinum Challenge" at all.
July 2, 2014
Rated 3 out of 5 by Am27 Hotel Needs to be Refreshed
The Hotel has a great location and great service, however the rooms and hallways are dated. The room needed a facelift, it had old stained carpets and furniture.
July 2, 2014
Rated 5 out of 5 by Diana20 Easy and Hassle Free
Overall our stay was lovely and easy. The check-in was warm and welcoming, staff was attentive and very happy and proative in responding to questions. The telephone check-out was seemless and saved us time. It was great to have easy, free parking outside. This too saved us time and avoided potential stress. The sleep was uncomfortable at first because the bed was a bit too warm but taking the top comforter made it too cold. After some tossing and turning we were finally able to get some rest. Perhaps the middle (thicker sheet) layer could be removed for summer months. Overall, we felt taken care of and had a very comfortable stay. Having restaurants and entertainment just a two minute walk from the hotel was a big plus.
June 23, 2014
Rated 1 out of 5 by Zeke123 Room had a four inch centipede!
Awful and be prepared to pay for internet...
June 29, 2014
Rated 3 out of 5 by Fred101 Needs infrastructure improvements
- Staff is friendly
- Room is outdated - carpet looks horrible - overall room needs investments
- A/C / Fan in the hallway is very noisy
- Bed is comfortable - but room gets hot
- Fitness Center - very loud A/C - not inviting - needs investments
- Garage is not a warm welcome
June 26, 2014
Rated 5 out of 5 by Steph1010 Family vacation
Gréât package for canadas wonderland
June 26, 2014
Rated 2 out of 5 by bobbylou Smoking hotel converted to non-smoking
Wonderful lobby, which is deceptive. The rooms seems poorly contructed as wallpaper was peeling and falling off. Two of the people i travelled with said they didnt feel comfortabel taking their shoes off because of the condition of the carpet. The event rooms had been renovated more recently than the hotel rooms.
June 23, 2014
Rated 2 out of 5��by Canadian007 Allows kids to play street hockey in the corridors
My Saturday morning was disrupted early by a gang of over a dozen kids playing street hockey on the 5th floor. They were running, screaming, hollering to tell other kids to join them, running in and out of the elevators to push all the buttons, etc. My room door was blocked by a barricade of a dozen hockey sticks, and I was nearly knocked over exiting the elevator by one kid who dove to get the puck. I nearly stepped on another who also dove at my feet. The parents encouraged the activity which went on for a couple of hours at least, and they were just as noisy, hollering to one another from each end of the corridor, or from one open room to another. I called the front desk and they told me security would be up right away to take care of the situation, but an hour later it was still ongoing. So much for quiet and comfort, or respect for other patrons. The noisy game ended only when these groups checked out around midday, and even then there was a lot of hollering back and forth for a half hour about who was going with whom, had anyone seen something or someone, etc. The parents were completely disrespectful of other patrons, the kids were allowed to run wild, and the hotel staff couldn't seem to be bothered to stop this outlandish behavior. A street hockey game on the 5th floor? No problem at this hotel. Maybe if they'd been drunk adults they might have done something, but they seemed quite tolerant of kids running up and down the corridor, hollering at the top of their lungs. No, I won't stay here ever again if I can help it.
November 6, 2012