Rated 4 out of 5 Hotel Stay Review
I have to say I had a great stay at the Sheraton. The room was great,....I didn't get to enjoy the pool cause I had gotten there too late, but the Canada's wonderful deal was excellent. We loved the service that the waiters provided at breakfast. Only thing I found unpleasant was when I booked the hotel, the women was very short and not patient. I was trying to see if taking the package deal was the best deal for me or if buying my wonderland tickets online would be best. Because I took a few minutes to figure it out, the woman wanted to hang up with me and have me call back. I had been on hold waiting to book this and found it very unprofessional of her to treat me this way. Other than that I really enjoyed staying at the hotel and will definitely choose it again. Thank you
August 13, 2014
Rated 1 out of 5 by Jimmy11000 Hotel and Service Needs Major Upgrade
The hotel is old and tired. As a top tire platinum member I was not offered the benefits, even after I asked. The hotel is old, rooms are dingy (the first room we were given had a broken cabinet, drawer and bathroom door), not well lit and not well layer out. The bathroom is dingy, many rooms have cracked floor tiles and/or cracked sink. Shower stall is small and w/o a light, every time you turn around your elbow or arm hits the door and flings it open while showering. Air Con did not work very well so sleep was uncomfortable. The hotel staff (with the exception of one person) is not responsive. We were offered complimentary wine for lack of service and condition of the rooms but the wine was bad. I advised director of rooms but there was no response from her. The hotel GM tried to characterize it as the wine not to our liking. I advised the hotel multiple times of the problems and they have yet to advise me what they are going to do to rectify the problem. I DO NOT RECOMMEND THIS HOTEL.
August 13, 2014
Rated 4 out of 5 by Ger47 Convenient to golf, restaurants
Very convenient to golf courses and several restaurants. Our principal purpose was to play golf.
August 13, 2014
Rated 4 out of 5 by BMWoften Glasses found & breakfast
One evening I found a pair of glasses on my desk that I handed over to housekeeping - this left me with some mixed emotions; does room service take off glassed for their work? Did anyone else "visit" my room?
For breakfast a charge of 12.95CAD is included in my rate, for this money only joghurt, fruit and croissant is included - this is disappointing.
August 11, 2014
Rated 2 out of 5 by Tri168 This hotel needs to catch up with the world
The internet is not included with the room and was not mentioned at the time of booking. In this day and age, free wifi is part of the room package. i haven't been to one that without the free wifi until come to the Sheraton. I booked 3 rooms for my family and friend from overseas. They don't speak English and the air conditioning in their room didn't work at midnight, they didn't want to disturb me and can't let the hotel know cause of the language issue. Mentioned to the reception in the morning and they don't do anything about it.
August 6, 2014
Rated 3 out of 5 by TRTravels Overdue for some updates - Hello 80s
Many of the rooms in the tower (even those noted for SPG program and Club level) are very dated and overdue for some updates. Beds seem newer along with room amenities, but decor is screaming 80s. Fiberglass enclosed shell showers are tight and some rooms, although now non-smoking, still have residual carpet and odors from smoking years. An updated lobby and some rooms have been updated, but still much more needed to compete with other local hotels that are newer builds or ahead on remodels. Staff and location still make it a worthy business stay.
August 5, 2014
Rated 3 out of 5 by ning16 Not as promise
I reserved two rooms in advance and request on the highest floor but was very disappointed as the room assign on the third floor.
The room was booked under IBM corporate rate and was told the room are newly renovated but the rooms which was assigned are not.
August 8, 2014
Rated 4 out of 5 by anonymous03 Almost perfect.
I had a great experience at the Sheraton Parkway. The only downfall was some things that were said to be included online were not included when we got there in person (a shuttle to Wonderland, a couple other minor things).
They also failed to mentioned they needed to take out $200 extra for potential incidentals before I checked in, but co-operated with me on this matter quite well and we came to an agreement that met in the middle. This became a non-issue following that.
The staff were helpful and respnsive, exchanged bills for change for busses and gave us directions to get to Wonderland with a map. Overall, I'd definitely recommend that people stay here.
July 28, 2014