Rated 3 out of 5 by Jolianna Great beds and pillows but average amenities and service
The conference rooms were very cold, people were wearing jackets. I was billed on my credit card for services that were included in the preferred rooms and now need to rectify this by phone as I'm unable to find an email customer service option. Beds were very comfortable and pillows were amazing! The sauna was out of order and the pool is very basic and small. Great hotel choice if you find a deal so the expectations will be reasonable.
April 28, 2016
Rated 5 out of 5 by JackieLisa Service and staff was great
My son needed a computer mouse and the Sheraton staff member was able to accommodate our request. My son was very happy. thank you everyone at the Sheraton.
April 24, 2016
Rated 5 out of 5 by Dominic54 Short family trip
I had a great time at the hotel with my family. The room was very comfortable and clean. I like that there was a fridge in the room. There is a lot of options to choose from for breakfast which was delicious (Omelet and waffles). My kids love the large pool .
March 21, 2016
Rated 1 out of 5 by Letdownguest Does not live up to Sheraton standards
Very disappointed. The club lounge never had a staff member, it was used for some sort of a community group broadcast and was closed to us. I asked to go inside for a snack, and there was none. I called down and was told there are no snacks, although sheratonparkway.com/club clearly says there are 24 hour snacks. We waited until 5 (with a very hungry child- I didnt pack snacks given the website assurances) and there was no food. I called again and was told food is served later. When I pointed out the website said food was served 5-8, the front desk clerk said I was wrong (clearly the hotel was wrong). There were insufficient towels, the doorknob fell off and there were not two bathrobes. I do not recommend this hotel. In addition, the hotel is quite shabby and staff not professional.
March 12, 2016
Rated 5 out of 5 by Dominic54 GREAT HOTEL
I recently Stayed at the Sheraton Parkway. The staff was very friendly. I absolutely love their sweet sleeper beds, I slept so well throughout my stay. They have lots of parking in the front of the hotel as well as underground parking which was perfect because it snowed the week I was there.
The food in the restaurant was Yummy and they also have a Starbucks right in the main lobby.
March 10, 2016
Rated 4 out of 5 by Verified Reviewer big bottle water
I would like General Manager will pay attention:
For the big bottle water, please put the $ sign before 4.00 on the tag.
I have no idea on that until I pay.
February 21, 2016
Rated 5 out of 5 by Wim531 A wonderful experience
I visited Toronto to meet some friends and to do an interview with someone. The stay at the hotel was just excellent! A very nice, friendly, and helpful staff and overall great service. I used the indoor pool as well, which was very nice and clean. At the time, there was no one else using it, so on both occasions I had it all to myself. I wasn't crazy about it's surroundings of the hotel, but in the end that was not what I was there for.
Nothing but good things to say about my stay.
January 24, 2016
Rated 1 out of 5 by Sleepless53 Worst hotel stay ever
Thursday, December 31, 2015 (room 322)
2:00 a.m. – Can’t fall asleep due to the noise coming from the party in the next room. I call down to the front desk and talk with Neil. Neil sends up security.
2:30 a.m. – The party continues and I call down to Neil once again.
3:00 a.m. – The party continues and I call down to Neil once again. Neil provides me with a key to room 701 and sets a wakeup call for 7:00 a.m.
6:00 a.m. – Awaken by a crying baby in the next room.
6:30 a.m. – No need for wakeup call. Return key for room 701 to Neil and return to room 322 to write this note.
I have two business meetings this morning and then am driving back to Windsor where I am scheduled to celebrate New Year’s Eve with my wife and friends. Little chance of me seeing midnight with less than 3 hours sleep.
I have stayed at the Marriott on Minthorn for over 100 nights this year. Switched to the Sheraton in December on the advice of a co-worker.
Going back to the Marriott in 2016.
December 31, 2015