Rated 4 out of 5 by coop72 simple internet connection
1. avilability and simplicity of connection to internet to be improved.
2. smoking and non-smoking room to be known to customer. We were assigned smoking room which is unpleasent.
March 24, 2014
Rated 3 out of 5 by zwiggy Needs a lot of improvement
The room was supposed to be non smoking, but smelled terribly of smoke. The breakfast food was not well maintained. I called for transportation to the airport for my flight back out of Riyadh and there was confusion on the time and driver ... the good news is I did get transportation. Overall, the staff seemed disorganized.
March 29, 2013
Rated 1 out of 5 by KACc Over priced and under standards
We held a regional meeting for our restaurant group. The food and room service was overpriced and the property was not on par with prices. To spend $800 for a buffet lunch at the regular lunch hour for less 20 people, and to be charged almost $1000 for coffee service. This Hotel should be more competitive.
November 12, 2013
Rated 5 out of 5 by Wally2013 Excellent Hotel
This is an excellent hotel in Riyadh. It has one of the best location with an easy access from major roads. The staff are friendly and the food is great. The facilities are outstanding. The only negative issue was the ongoing construction near the entrance. I highly recommend this hotel.
December 19, 2013
Rated 4 out of 5 by ziyad130 Good overall experiance
Bigger smoking area with better ventilation.
More staff to pick up cars or easier way for guest cars parking.
March 24, 2014
Rated 5 out of 5 by Rickshaw Birthday surprise
The rooms are great, I heard they got redone recently. The staff is very good, very helpful. I like the gym a lot, nice free weights. The best part is they gave me a cake today when I was checking out because it was my birthday! That was way above and beyond what I expected of any hotel
October 30, 2013
Rated 5 out of 5 by nothinbutbusiness This will be my hotel for future business needs.
This was a very nice property and the staff was on top of everything that I needed. Staying here will be a ten minute taxi ride to the Kingdom Towers which is convenient for business.
March 2, 2014
Rated 5 out of 5 by Rollingstone Sheraton Riyadh, gets better with time
I've stayed here every week for the past four months, and while this establishment is great for a one off stay, the levels of service amaze me even more once you become a regular. I really feel like I'm part of a family now; what a great hotel, I'll always stay here when in Riyadh
July 25, 2013
Rated 2 out of 5 by Samer3350 Work & Comfort
First of all I asked for non smoking room since booking (at least 1 week ahead) & I was given a smoking room with smoke smell.. They did not even bother to upgrade as compensation..
Second.. Training rooms are not training friendly. Rooms are rectangular, and when we asked (several times) for the main ballroom, they said they can't give half of it (although they did the first time).
When I played some video clips, we immediately receive complaints for the neighboring room to put it down.. even good isolation is not there..
There is no staff around in case we need anything, we have always to run after them..
Coffee break.. same muffins & croissants that we eat at breakfast, no attempt to change whatsoever..
As for lunch, no variety & no quantities, we have always to ask for more & wait for long time..
Customer service tip: we never say NO to a customer & your staff is not aware of that. Attitude of indifference is evident.
I regret to send this review & say that you're not Sheraton standards..
Unsatisfactory & I hope the GM would read this review..
January 23, 2014
Rated 5 out of 5 by DrJalalah Love it..You will never feel sorry
Even though the hotel is not that big, but the atmosphere is great and they called you by name if you come again and the staff not bad at all. Rooms are very nice and the dream bed is very comfortable. I really like to stay in this hotel each time in come to the city
February 25, 2012
Rated 1 out of 5 by cd73 Very bad room
My pick up was about an hour late to pick me up. No one could really assist when I called about the issue with the pick up. Upon check in I was told the hotel was fulli I was put in a villa. The villa is in very bad condiditon and needs urgent renovation.
October 20, 2013
Rated 5 out of 5 by BostonTvlr22 Clean Renovated Room With Helpful Staff
We received a newly renovated room on a non-smoking floor that was clean and very comfortable. The staff was very helpful and arranged airport transportation for us as well. We will be booking the Sheraton again on our next visit to Riyadh.
November 14, 2013
Rated 5 out of 5 by JH1977 Great Staff
Friendly and courteous staff go out of their way to help you throughout the hotel. The reception, housekeeping, laundry, concierge and fitness center staff make your stay enjoyable. Newly renovated rooms are very nice.
October 27, 2013
Rated 2 out of 5 by EDUCATOR FOOD WAS A TERRIBLE DISAPPOINTMENT
THE VARIETY OF FOOD WAS LIMITED. THE EXECUTIVE LOUNGE FOOD WAS ESPECIALLY LIMITED AND OF POOR QUALITY AND QUANTITY.
STAFF WERE PLEASANT AND TRIED TO MEET OUR NEEDS BUT THEIR MEAL PLANNER NEEDS AN UPDATE OR A REST.
May 24, 2013
Rated 2 out of 5 by Traveller77 Keep calling
You just need to keep calling to get the normal things that needed to be in the room for any guest like an ashtray for a smoking room or a sleeper or the cutle to make some coffee , brkfst was realy bad
June 16, 2012
Rated 5 out of 5 by Mijares13 This hotel has great Services
We love Sheraton hotel because there was a real and friendly Guest service, also I Loved their recreation and I like to swim every weekend in the hotel swimming pool and the breakfast is great.
September 15, 2013
Rated 3 out of 5 by Albuluwi bad parking
The hotel has a great location, its old but good. The big issue is its parking, because its outside the hotel premises there is no security. My car was hit 3am.
January 5, 2014
Rated 3 out of 5 by traveler Very average business hotel
I came here on business and expected more of Sheraton. The rooms have small windows and are not very bright. They looked like from the 70s. The dining was very disappointing, breakfast was ok.
May 27, 2013
Rated 5 out of 5 by EnglishLady A Memorable 25th Dec in Riyadh
We had an amazing meal at the International Buffet last night, food and service were more than first class. Made the 25th of December a wonderful day for 6 expats now living in Riyadh.
December 25, 2011
Rated 3 out of 5 by Emee6666 This hotel is not real sheraton
Internet is not good in fifth floor, restaurants closed early, loopy food is very bad, hotel car driver does not know where is main roads in Riyadh, charged us more money.
October 3, 2013
Rated 4 out of 5 by Rehandubai great guest services
great guest services - Ernie Santos was extremely helpful and made the stay trouble free.
February 6, 2014
Rated 5 out of 5 by DanyA Good Hotel, Great Staff
We are getting in return an excellent service for what we are paying.
February 7, 2014
Rated 3 out of 5 by VM1234 most recent stay
The team was not aware of the SPG platinum benefits ... asked me to call SPG for the my24 late checkout. Also, did bot get upgraded.
October 24, 2013
Rated 1 out of 5 by suhail My Stay
Was not a traditional Sheraton experience, very sad though.
January 29, 2014
Rated 5 out of 5 by Yamins Excellent Business Trip Hotel
Excellent Business Trip Hotel
February 2, 2014
Rated 4 out of 5 by SFOSuperElite Tower room renovations quite good
Room updates very nice. Towers lounge offers quiet oasis and pretty fair F&B selection.
March 4, 2013
Rated 4 out of 5 by virus good hotel
good hotel but need to have more varieties of restaurants
November 1, 2013
Rated 4 out of 5 by JoseSpain Hotel in Riyadh
The hotel is very perfect for business stays in Riyadh.
April 21, 2013
Rated 4 out of 5 by ayman Good but noisy
Constrcution works at 6th Floor could annyoed me
May 2, 2013
Rated 4 out of 5 by Amerindianchief Your Hotel in Riyhad
Service was great and meet all my needs.
September 21, 2013