Rated 3 out of 5 by SN2015 The staff are really great
Staff are very good and helpful as well the hotel management but big problem is with internet speed and variety selection of food selection almost the same since years.
February 10, 2015
Rated 5 out of 5 by TullioHermil My first (in a row) stay at Sheraton Riyadh
First please be informed I am a Platinum SPG Member. therefore I have visited many SPG properties worldwide, and my comment is based also upon the experience with others.
Top score: very nice and conveniently located premises.
Great food (Italian rest. La Piazza great indeed).
Staff professional and smiling.
Great gymn facilities.
Thanks for making my first stay in Riyadh a memorable one.
And now... I have already reserved for the next week!
January 8, 2015
Rated 5 out of 5 by Essameldin it is realy one of the best five stars hotels i stayed in allover the world
Perfect accommodation, food, style, atmosphere, service and hospitality, in brief Great hotel.
January 11, 2015
Rated 2 out of 5 by MAA8942 Horrible Stay
This is the third time within a month I stay at the Riyadh Sheraton and third time sorry I did so...
Although there are some plus points mainly food and location about the hotel they really score extremely badly on room cleanseness and comfort..
During my first stay, my room was full of dust that I simply didn't stop sneezing the moment I walked in, on the second stay the AC was not working and the shower was leaking, this stay again dust all over the room as if housekeeping haven't been in for days...
Very unfortunate to report such feedback on a brand that I truly respect and love... but frankly this hotel is not remotely worthy of it being a Sheraton...
July 4, 2014
Rated 2 out of 5 by AaronHarleyBailey Needs Improvement
While they are slowing making some improvements and renovations, this hotel still has a ways to go to meet expectations for a business hotel. There was hair in my bathtub upon check-in, the SPG lounge staff look overworked and unenthused, the Internet connection is unreliable, my phone had so much static I couldn't complete a call on it, and there is only one guest elevator. The hotel facilities and staff both appear tired and in need of some TLC. I burned two upgrade nights and got a pretty basic room they called a suite simply because it had a couch in it, I guess. Very underwhelming experience.
February 15, 2014
Rated 1 out of 5 by cakewalk Needs Improvement
Following needs improvement:
1) Club lounge - is poor, uncomfortable and just not a executive lounge
2) Rooms need reonovating...poor quality floors...put carpet, old cupboards, old irons, placement of desk is poor...cannot view TV, not enough sockets, no warm feeling, TV's too small, bathroom ill equipped, no shower gel, no muslim shower, no shower cubicle,
3) Lifts are old, no signage when you get out of lift showing which rooms number in which direction. floor number 1 shows floor number 2 in lift lobby, old sofas in lift lobbies on each floor
4) Poor selection at breakfast
5) I can go on....
June 14, 2013
Rated 3 out of 5 by IntlTradeAdvisor No SPG recognition
Rather disappointed as the only recognition as a Platinum member was the key jacket received - nothing else.
No offer of :
•Your choice of a welcome gift with each stay. Choose from bonus Starpoints, continental breakfast (New Option!)2 or local amenities.(quote from the program)
No newspaper delivery nor fruit basket until mentioned a couple of days later.
6th floor lounge F& B were good as was the Italian Restaurant.
Room - Basic room and did not appear to be an upgrade nor enhancement. Bathroom very small with little room for a travellers own toiletries. Bed very comfortable.
Staff - very obliging when asked for something but did not go out of the way to ask a guest -"how may I help you?"
November 23, 2013