Rated 5 out of 5 by BluedogTraveler Club Level worth it
Stayed at the Boston Colonial and one night we were got the complimentary upgrade to the Club level (on a Sun night). The Club level is so much nicer. Bigger room, tasty evening snacks (hot/cold), good/acceptable breakfast. The Boston Colonial North is conveniently located right off the freeway and there is a nice selection of restaurants within 10-15 min drive. We took the 1 down to the airport and we were surprised what a fast drive it was (within 30 min). You also get access to the health club next door but we didn't have time for that but it looked nice.
October 1, 2013
Rated 3 out of 5 by Tim1609 tale of two stories
I stay here two to three times a year and each stay is unique. Overall, the rooms are in need of some major updating from carpet, to bathroom. On this last visit the climate control system was broken so the room was extremely hot during the day and cold at night. I called the desk upon check in and they said someone would come right up. An hour later I called again and they said they would take care of it right away. No visit, no call back. I mentioned this the next morning and the manager handled the situation well by offering up starpoints for the inconvenience.
The club lounge is adequate but in a strange location on the 2nd floor. Not really convenient to stay on a high floor club room and have to take the elevator down to the lounge.
Lastly, the pool and gym are a partnership with a local sports club so expect a drive to get there.
Overall, I jsut don't know what to expect from visit to visit so I think the two to three star rating is appropriate.
November 19, 2013
Rated 4 out of 5 by deerisle Good, basic hotel near highway
We stayed at this property as we were passing through the Boston area. It is convenient to the highway, and the parking is free. The new shopping center immediately behind the hotel has four or five nice restaurants and nice shopping venues. The service when we arrived on Saturday night was truly outstanding with several staff going out of their way to help us.
The rooms on the club floors were very clean and spacious. The bed is just what you'd expect at a Sheraton. We needed a refrigerator for one of our rooms for medical reasons, and it was supplied immediately and without hassle. The attendant in the club lounge was extremely helpful and researched several dining options online. The food was not great but fine. The front desk staff also went out of their way to be helpful.
The service Sunday morning was spotty. The club lounge was hot (78 degrees), the food depleted, and there was little to no fruit. The attendant did not seem concerned when these things were brought to his attention-- the opposite experience from the previous night.
I will definitely return to this property if I'm in the area. The rates were reasonable, and for the most part the service was excellent.
October 31, 2013
Rated 5 out of 5 by Dash Rowing Club goes to Boston
I had 4 rooms for my grandaughter's Rowing Club from John Carroll University. They had a great stay and were well treated by a great staff. Hope we will return next yearfor this event.
Best regards, Dean Dashner
October 22, 2013
Rated 2 out of 5 by Lisa207 not the best as far as sheratons
Hotel parking lot has a strange layout so that if you turn down an aisle and find it full, you must back out of the aisle since there is no way to get through otherwise. Also try and park near the entrance because you cannot get into the building, even with your key card, after a certain hour.
Definitely eat before arriving at hotel, the one evening we attempted dinner at the restaurant, they were out of almost everything (at about 7.30 pm) which we only heard via other tables because in over 10 minutes no one came to our table. We ended up going elsewhere.
Other than that, it was a fine place to sleep.
October 30, 2013
Rated 1 out of 5 by Mike1234 Dated hotel
I checked in to the hotel with no recognition as an SPG Gold member. The room they put me in had no hot water and little water pressure to the point where I couldnt even shower. I called the front desk and they asked if I wanted maintenance to come and "look at it". With an hour before I had to be at a dinner party, this was not an option. So I ended up in a tiny room with 2 double beds. Not a pleasant situation for my wife and I on a one night getaway. One other couple traveling with us had also complained about their room.
April 18, 2012
Rated 5 out of 5 by SIR61 Extraordinary Customer Service
I've stayed at this hotel a number of times over the years. For me the location is great, with direct access to the major highways in the Boston areaI. It has one of the very best gym/recreational facilities I've ever experienced at a Starwood property. What truly distinguished the property for me throughout my most recent, relatively long-term stay was the superlative customer service, which is that elusive, most valuable attribute I seek in any company. Amanda, the front desk manager, is a stand out, she's consistently clear-sighted, cheerful, and effective. I travel constantly, the number of times I've received memorably good customer service in the last year is woefully small - Amanda and her team were so helpful that I actually told friends and colleagues how impressed I was (which almost never happens). I'm writing this review amidst too many other things to do because such rare attention to guest services deserves public acknowledgment.
December 19, 2012
Rated 5 out of 5 by iheartsheraton HUGE Room
I reserved a handicap-accessible room because my grandmother just had hip surgery and the grab bars seemed like a good idea. It was HUGE. She was very surprised and we were both impressed. As always, I love the pillow beds. The staff were also very helpful in tracking down some ibuprofen in the little store when her leg was acting up. We did not have a chance to try the restaurant but will next time. It is VERY EASY to get too - just off the highway. What a relief b/c we arrived in the middle of the night!
July 19, 2012