Rated 5 out of 5 by Lloyd101 This hotel had wonderful staff
Form the moment that I arrived at the hotel and was checked in by Jenny (working at the front desk) I was greeted pleasantly by all staff during my entire stay. I upgraded to the club floor and was pleased at how quiet the room was. I did not hear any noise from adjoining rooms nor from other guests in the hall. I was disappointed in the food selection offered in the club lounge. It was by far the poorest selection I had ever seen being offered in a club lounge. I don't think it was worth cost of the upgrade as I didn't feel I got my money's worth.
September 12, 2013
Rated 3 out of 5 by Tim1609 tale of two stories
I stay here two to three times a year and each stay is unique. Overall, the rooms are in need of some major updating from carpet, to bathroom. On this last visit the climate control system was broken so the room was extremely hot during the day and cold at night. I called the desk upon check in and they said someone would come right up. An hour later I called again and they said they would take care of it right away. No visit, no call back. I mentioned this the next morning and the manager handled the situation well by offering up starpoints for the inconvenience.
The club lounge is adequate but in a strange location on the 2nd floor. Not really convenient to stay on a high floor club room and have to take the elevator down to the lounge.
Lastly, the pool and gym are a partnership with a local sports club so expect a drive to get there.
Overall, I jsut don't know what to expect from visit to visit so I think the two to three star rating is appropriate.
November 19, 2013
Rated 4 out of 5 by LeRoyIT2 GREAT LOCATION!!!
This Hotel is centrally located to small and breath-taking comunities/towns with rich history! And the people I met from Wakefield, Rever, Lynnefield AND Boston were all Friendly!! This hotel has one of the Friendliest Staff I ever met! (and I've stayed at a lot of hotels around the world!) My Friends (from Detroit, Maine, Rhode Island and myself-Texas) were all there for an old Navy Reunion and they all loved this hotel!! I would like to personally give THANKS to 'Chanel' from the 1st Floor Restaurant/Grill for her cheerful and pleasant service! The Front Desk Staff were also friendly and knowledgeable in their jobs!! I look forward to my next stay there (sometime in the next 2 months)!!! You guys are AWESOME!!! THANK YOU!)...
August 2, 2012
Rated 4 out of 5 by Nicole24 1st time in MA
I stayed at this hotel for a Days Charity Event and was very excited to stay here, because of the reviews and pictures from the website. The staff was excellent and the room was smaller than I expected. It had a bad smell from the air/heating unit, but the staff sprayed the room and it smelled great after that. I upgraded to the Club Level and would have liked 2 bathrobes instead of 1 (there were 2 of us in the room). The Club Lounge was excellent and had a variety of items for breakfast. I had an overall great time and once again the staff was excellent!
September 12, 2012
Rated 3 out of 5 by JasonJ78 Disappointed
When I arrived, the grandeur of the lobby raised my expectation quite a bit. The staff at the front desk were very nice and accommodating. When I opened the door to my room I was met with two small beds with linens that didn't even fit. The bathroom was awkwardly small, but the water temperature and pressure were fantastic. Breakfast was poor as well. Out of three separate visits, two of them I waiting on myself and no one ever even checked up on me or offered my coffee or juice. I got those myself. The food was lousy. Bread was stale, eggs were either very wet or very dry, and the meats seemed as if they had been sitting out for a long time. Since I was here on business and had no say in the matter there wasn't much I could do. Even the other dozen people staying in my group agree that this hotel needs a lot of work.
October 26, 2013
Rated 5 out of 5 by Kelleigh710 Met My Expectations and More!
This property is one of my favorite local Sheraton properties to visit. My husband and I frequent this hotel when we need a break from our city living. This property is well maintained, the staff members are always readily available to assist with any of your needs, and the room service is wonderful! We tend to stay on the Club Level which includes access to the Club Lounge. This is perfect for a light breakfast in the morning or an evening snack. On our last stay, I had to ask for my SPG gold ameniity because the young woman checking me in went through the entire check-in process and never asked. This is just minor. Overall, the experience here was wonderful and we are slated to be there Thanksgiving. We're looking forward to it!
November 8, 2012
Rated 3 out of 5 by Neoteros Better next time
I spent five nights at this hotel with my family, booking two rooms and making them our "base camp" to visit Boston and the area around Salem. The fact I got no room upgrade did not annoy me at all.
Yet, I regret I got both rooms facing the works in progress for a new parking area, I suppose.
For three days at 7 am I could smile at the driver of the excavator who was incredibly punctual and effective in his job. After three nights I got another room and a not requested upgrade, still I cannot help but think since the very beginning they could grant me with just a less noisy room out of their more than 200 rooms. That would have been a real sign of recognition.
The hotel by itself is nice, and I do hope I will be luckier next time.
August 20, 2012
Rated 1 out of 5 by rma1028 horrible hotel
I will never stay there again! The a/c was broken in our room and the front desk did not handle the issue in a timely manner. Then when finally moved to another room, remote to tv did not work, bathroom did not look clean and hair (not belonging to anyone in my family) on "clean" towels. Then when my husband went to the "club lounge'" to print our boarding passes for our flight the mouse to the computer did not work....batteries needed to be changed, maybe? Just an all around miserable hotel experience.
July 25, 2013
Rated 3 out of 5 by summerontheroad Hotel Comfortable & Convenient; Brunch Horrible
The front-desk staff were friendly, helpful and very professional. The room was large - had our 2 kids with us, and they slept on a pull-out sofa in the room. Plenty of space, clean, comfortable.
We stayed there for its convenience to the highway.
The only down-side was the free brunch. You get what you pay for. It was difficult to find any staff in the dining area at all. They were nice but not very competent. The food was dry and atrocious. Stick with cereal or yogurt.
August 26, 2013
Rated 2 out of 5 by BostonBlackie Challenged when busy
Chose to stay at t his hotel given the large influx of visitors in town for the Head of the Charles. Staff was scattered on arrival, room had a partially functioning television (multiple clicks to change channels and sometimes not picture) and a running toilet.
Would not do the drive out of town to stay here again unless service quality is improved
October 19, 2013
Rated 4 out of 5 by PaulG222 Needs some updating
Clean, comfortable room, but needed updating. Carpet frayed in spots; some towels threadbare; bathroom wallpaper needed replacing and bath ceiling painted too many times. Helpful, friendly staff, but failed to accommodate without reregistering a two day stay which was booked as two separate registrations (at Sheraton request).
October 21, 2013
Rated 3 out of 5 by Emonallica Average Stay
Rooms were clean as expected in a Sheraton. There was no SPG recognition. I mentioned my preference for higher floor, which was not met. The receptionist could have been a little more friendly.
I think there was an event going on for kids, as lots of them were running around even during midnight hours in the lobby area. Thankfully, they were not staying on our floor. Overall, our stay was not bad, but it was not anything special either.
September 3, 2013
Rated 4 out of 5 by girls3 very clean hotel
Hotel very clean. Front staff very helpful.
Sheri is awesome as our server for breakfast and made sure we had everything we needed. She is a pleasure to talk to and remembered her from last year when we stayed.
October 28, 2013
Rated 2 out of 5 by Greg52 Don't expect SPG Recognition!
As an SPG Gold Owner we received no recognition other then the sleeve the clerk put our room keys in. No Upgrade. No SPG Room, No comp water, as is standard operating procedure. No SPG club option, even though the hotel has a club. No review of SPG options. Horrid!
On top of this, the hotel is tired and work, staff under performs. Our guest room and the public space is tired and worn and in need of renovations.
Three light bulbs were "missing' not even burned out when we checked in. The clock radio was not yet set on daylight savings, even though that switch was weeks ago. In room trash wasn't emptied one day. Give me a break. These are the basics and they can't get it right.
The guest room walls are paper thin. For two nights we had loud noisy neighbors that were up well into the wee hours. I wish I had ear plugs.
June 2, 2012
Rated 4 out of 5 by Petunia123 Clean and comfortable
The room was clean and comfortable. But we had a problem with the temperature. We were there in December. The air conditioner came on instead of the heat. After the engineer came to the room to fix the problem, it was much too hot in the middle of the night and we couldn't get the temperature down. We finally had to shut the heat off altogether. Also the internet was not working in our room the first day. The staff was courteous and apologetic about the problems.
December 19, 2012
Rated 3 out of 5 by Turk186 Ok, but well below what I expected
Ice machine broken. Toilet run continuous unless I stopped it. Had breakfast buffet was a 1 on a scale of 1-10. Who is the cook? I think the best description is a cut above motel 6 at twice the price. Needs to be updated with the times.
October 22, 2013
Rated 5 out of 5 by Pat6868 Room is a dream!
The room space is ample and bed was wonderful. They have both a heavy comforter as well as a lighter one, so no matter how you choose to sleep, you have a cover that fits your desire. There's no transfer of any noise in the corridors or in other rooms,which makes for a very restful stay. The staff is honestly there to meet every need with a smile. I've stayed in many of the other hotels in this area and this one far outranks any of the others.
October 30, 2012
Rated 3 out of 5 by Pappy2398 Tub did not drain
Tub would start filling after about 15 seconds of the shower running. I showered in about 3-6 inches of water.
October 26, 2013
Rated 5 out of 5 by SN1981 Went out of their way...
My sister and I stayed at this hotel on my trip back East and the front desk staff was very nice. We had to move rooms during our stay because a pipe was leaking in the floor and the carpet was soaked. They took care of everything including moving our luggage. Very polite and nice staff. I had to work with the housekeeping manager about an issue and he handled it professionally and courteously.
August 24, 2013
Rated 4 out of 5 by TheCubanGuy Good experience overall
Except for a little water in the bathroom floor (minor leak), the room was great. The property is a bit older, so you can tell, but nothing that impacted the quality, cleanliness or comfort of the room or experience. Furniture and decor was clearly newer. Room service food was great. I highly recommend the smoked bacon cheeseburger sliders. Staff is polite and approachable and overall, seemed in a good mood with every interaction I had. Restaurant and bar decor and ambiance are nice. Restaurant area is open to the bar area, so it can get noisy if there is a crowd--something I actually appreciated wanting to be around people.
Did not like that the pool is a lap pool, not a fun splash around pool. I also did not like having to walk outside and a block away to get to the gym and pool. But, if working out is your thing, the gym is an actual club that hotel guests can enjoy.
July 30, 2013
Rated 4 out of 5 by mlevakis Great Stay
My fiance and i spent one night for our anniversary here. It was a great and speedy check in. I had requested a low floor and actually came in early to check in. It was around 1 pm and the very polite young lady gave me a room on the 3rd floor. It was fantastic. The overall stay was great as well. We had a very peaceful lunch in the restaurant and also went there for drinks later that night. I would defiantly go back to this hotel.
October 8, 2012
Rated 3 out of 5 by Brown4 Customer Service
Upon arriving at your Wakefield location we were not afforded the same customer service that other patrons received. We felt as though our business was not as important as other travelers. I would not recommend this hotel to family or friends based on our experience. Everyone deserves stellar customer service regardless of race, perceived socioeconomic status or gender.
September 2, 2013
Rated 2 out of 5 by chelsea Old Hotel - Pool NOT on premises
The lobby and lounge of this hotel are great and updated but the rooms are so old the doors don't shut properly. I checked with spg and they assured me the pool was on the premises but its NOT. Its in the BSC in another building so you have to travel outside to get to the pool and walk up a hill.
September 29, 2013
Rated 4 out of 5 by Alaska3 Disappointed
Tv didn't work. I called desk and asked about it and they offered to send a person up to help because they said this is a on going problem but it was very late and my children were in bed and I was in bed ready to watch a little tv and didn't want to have to get dressed for someone to come in. So I was disappointed that I couldn't use it at night or in the am before we left for airport
August 14, 2013
Rated 5 out of 5 by Lovetotravel2013 Comfortable experience
This was a necessary overnight for us since we live a long drive away and had a medical appt late in the day in Stoneham. Hotel is very nice, and surprisingly felt like more than only a 2 star hotel. Room was very comfortable as was the bed. As a gold member, I was given the option of getting a complimentary drink or 250 points - I opted for the points, but 2 days later the points aren't yet credited to my acct.
March 27, 2013
Rated 3 out of 5 by Meg50 Not the hotel for a good nights sleep!
The "sweet sleeper" bed was anything but sweet! Not comfortable at all....pillows were too soft (no neck support) and could hear every little noise in hallway.
Carpets needed to be vacuumed better and baseboards were very, very dusty.
I was very disappointed and would not book for another stay. :(
September 22, 2013
Rated 4 out of 5 by jakensteve Why you are 4 not 5!
No refrigerator or microwave in the room. The room was set up coffee, cups etc for two we were three sharing! Mattresses on beds were excellent on the roll away only good. The square footage of the room was very small for three. We should have been given two queens and a roll away. No blankets came with the roll away and when we called they only brought one thin blanket instead of a comforter like the beds had.
August 28, 2012
Rated 1 out of 5 by KATBW Dishonest Staff
When I checked in, I was given a room with 2 double beds. I reserved 1 king bed. When I went to the front desk to report my findings, I was told I reserved a room with 2 double beds. I even presented my reservation. I was then told I would be given one free night at any Sheraton Hotel. Well, I never received confirmation of such. Your staff is unprofessional and dishonest!
August 8, 2013
Rated 4 out of 5 by Bostonnights Guest Room Readiness
The bed was not ready and the shower was still wet when we checked in to our first room. We were given a second room and found out there was an underwear sitting on the office chair. The front desk was notified for the second time. We left the room so that the housekeeping could clean our room up. We have been staying at Sheraton a lot and the experience for this stay was unusual.
July 22, 2013
Rated 4 out of 5 by Briana514 This Hotel Needs Some Renovations
The staff was very friendly, from the bell staff to the front desk. Our air conditioner was not working and the engineer fixed it promptly. The lobby looked fantastic and seems to be updated but the disappointment was the room. The bathroom door was chipped and the tiles were cracked. There were yellow stains on the shower curtain. The lighting was really dark. I think the hotel needs some renovations.
May 25, 2012