Rated 5 out of 5 by DrJay2 Beautiful Hotel
This was my second visit to this hotel. The lobby is the best with high ceilings, big windows, fireplaces and comfortable arm chairs. I just love it. I feel like I am at home when I sit in this lobby. Very relaxing. Also very nice serene location close to all that Boston has to offer. The staff is very friendly and helpful. They had a wedding and conference going on the same time on Saturday and they did not even flinch at handling both of these events. Amazing. The breakfast buffet is really good as well I would recommend the lobster ravioli for dinner with real whole lobster pieces in it. The best I ever had. Also leave room for the chocolate flourless torte a very nice treat. I have to say the GM Steve Merrill has done a great job with this hotel. I am looking forward to coming back next year but probably will be back sooner because I had such a great weekend here.
October 20, 2014
Rated 2 out of 5 by jspringle Absolutely Terrible
Without a doubt one of the worst Starwood experiences I have ever had.
thread bare towels
light bulbs out
noisey AC unit
And as a Gold member I get the room adjacent to the dumpster?
This hotel needs a remodel badly.
October 17, 2014
Rated 2 out of 5 by JLMars980 Unfortunate experience
We arrived after traveling from the West Coast at nearly 11pm. Initially, I was told we would be given a room with a King bed - after pointing out there were three adults which could not comfortably fit in a King bed, I was told there were no other rooms available. I then pointed out I had pre-paid for a room with two beds. I was then advised the only room available was handicapped accessible but as my 73 year old mother is legally blind and has stability issues, I agreed the room would suit our needs. Unfortunately, the room was very small, had two full size beds and while the bathroom was handicap accessible, there was no counter top and nowhere to put any of our personal belongings. The room was very small and uncomfortable and resulted in my sleeping on the floor (certainly not what I expected when I booked the room). The staff was very courteous and kind.
October 13, 2014
Rated 4 out of 5 by B7675 Great Staff
Wonderful staff. Very helpful.
October 12, 2014
Rated 3 out of 5 by RovingReverend Stayed here many times
The biggest drawback is the health club is a short drive. It is closed Thanksgiving eve/and day and Christmas eve and Christmas day. I stay there on holidays. My September stay was in a room with a broken air conditioner. They offered me a partial refund or a new room. It took me several phone calls over two nights to finally get the answer that it could not be repaired and had to be replaced. The engineer never communicated this to me or the front desk. There is an upscale mall built next door. Salem MA is nearby and great this time of spooky year.
October 3, 2014
Rated 5 out of 5 by Sophia305 Beautiful lobby, really comfortable beds!
Love the pillows, got a great night's sleep.
October 9, 2014
Rated 5 out of 5 by kimted85 weekend get a way
My husband and I were visiting the Salem and Glouchester area for a weekend getaway. Service from the front desk to the resturant and morning breakfast was 1st class. Everyone was helpful and made our stay great. The room was large and very comfortable. We really enjoyed our dinner in the resturant. The location of the hotel was great easy access. Would 100% recommend this hotel to my clients and family
October 6, 2014
Rated 5 out of 5 by lin63 This hotel is very accomodating.
This hotel accommodated a group attending a wedding. It not only accommodated the guests, but also was pet friendly. Many of the guests brought their dogs and the staff was so very friendly to us & our pets. The hotel was in a great location, very clean & stylish and the staff was wonderful
October 6, 2014