Rated 5 out of 5 by dkcs9 Very nice hotel
Sheraton Colonial Boston is an extremely nice hotel. The staff is very cordial and helpful . I had a problem with the room the second night of my stay, and the problem was handled as expediently as possible. The night manager Jerry did everything he could to help during a problem with the shower, and the next day, Jim the hotel maintenance engineer made sure the problem was taken care of. Both of these men are a credit to the Hotel and know the meaning of Customer Service. Also had a great steak in the hotel restaurant.
August 26, 2014
Rated 2 out of 5 by Traveling4Treatment Property not worthy of the Sheraton name
The facility is older in design, which would be fine if it was well maintained - unfortunately it isn't. We experienced worn carpeting throughout, while in the room we encountered water stains on the ceiling, a bathroom door with obvious humidity damage, and a cooling system that was ill-equipped to keep the room comfortable in the daytime heat. We called the hotel directly at the time of booking to request a refrigerator, but the request wasn't notated on the reservation - luckily they were able to secure one for us. Upon check out another guest was complaining about their requests for a roll-away bed and refrigerator not being notated on their reservation, so this appears to be a process/property/management issue. It is disappointing that Sheraton doesn't appear to have adequate quality control processes in place to ensure a consistent, quality experience when staying at their properties.
August 26, 2014
Rated 2 out of 5 by Jordy Nice mall nearby, but Sheraton is in dire need of renovation
I keep defaulting to this hotel because the other ones in the area are booked or too expensive on certain nights. While the staff is very nice, the room, lounge, and overall facilities are in MAJOR need of an update / upgrade. The amenity lounge is practically this small closet in the middle of the hotel somewhere but the rooms are just terrible - on 3 different occasions now, there were stains in my sheets, ripped carpet, sticky floors, peeling wallpaper, and just about any other things worn out that you could imagine. Please pay attention Starwood and get this place spiffed up - it's not acceptable to continue calling it a Sheraton!!!
May 9, 2014
Rated 4 out of 5 by SigningGirl22 need slight improvement but good overall
My room was quite comfortable overall, but I did notice that there were candy wrappers in the bureau drawers and someone's false eye lashes in the desk drawer. There was something undesirable in the corner at the base of the window drapes but I didn't investigate to see exactly what it was. The issues I saw had to do with the level of work done or not done by chambermaids. However, the room was nice overall and my request for a refrigerator and microwave were granted promptly. My room was very quiet and I felt safe at all times. The conference rooms were nice and very comfortable. Overall, my experience at your hotel was a very positive one.
August 4, 2014
Rated 5 out of 5 by JimLetsGoMets Perfect location
Great service from Jim Siano and Michelle at the front desk. SPG recognition gave us access to an upgraded room. Thank you both for your wonderful hospitality.
The hotel has very easy access to Rte. 128/95 which lead to where you'll want to go. Very close by is a high end, outdoor shopping area that just opened up. Great stores and restaurants. We did Newburyport, Salem, and Boston in two days.
We'll probably go back for another weekend before the summer is over. This is a no brainer1
July 4, 2014
Rated 1 out of 5 by Mike1234 Dated hotel
I checked in to the hotel with no recognition as an SPG Gold member. The room they put me in had no hot water and little water pressure to the point where I couldnt even shower. I called the front desk and they asked if I wanted maintenance to come and "look at it". With an hour before I had to be at a dinner party, this was not an option. So I ended up in a tiny room with 2 double beds. Not a pleasant situation for my wife and I on a one night getaway. One other couple traveling with us had also complained about their room.
April 18, 2012
Rated 5 out of 5 by OrandAl Better than many hotels with much higher spg point value
An extremely friendly hotel with a staff that goes way beyond my expectations in making me feel like I am an important part of their family. The facilities are outstanding and the bed extremely comfortable. The hotel is clean and efficient. This is a great place to stay when visiting Cape Anne or Salem and is an easy ride into downtown Boston.
August 18, 2014
Rated 5 out of 5 by AFA46 Nice reception from Michelle
We have stayed here a dozen or more times. Always comfortable, enjoy the bar and the health club. And also enjoyed the warm welcome from Michelle at the front desk. Thanks
August 19, 2014
Rated 2 out of 5 by BA8910234 This hotel needs help
Parking was good. Location was accessible from interstate. From the moment I checked in trouble started - with apologies about the accommodation I was supposed to have because the room type was not available.... It took over 30 minutes total to check in. After trying to locate an acceptable room, I was given a room that had a major leak/condensation problem in the window (ground floor too). There were towels piled up on the sill, so they were aware. Then on to the next room where the door stuck because the floor was heaved. Then my lounge key didn't work. Then there were no in room dining menus, to which room service hung up on me 2 times. It took 20 minutes to get a menu. Once ordered, dinner was delivered timely, however the item ordered didn't match the description on the menu. Overall my stay was not pleasant and it reminded me why I do not stay here.
June 25, 2014
Rated 4 out of 5 by Bill1938 This hotel was very responsive to our needs
Valerie, Laura and Julie were excellent in many ways, and they went out of their way to be helpful.
The Club room was certainly undersized for the amount of traffic that tried to use it.
August 13, 2014
Rated 4 out of 5 by JDM809 Good, Clean Hotel
The hotel was extremely clean and comfortable. I had a group staying and had a few miscommunications - However, staff was very responsive to correcting all.
August 13, 2014
Rated 5 out of 5 by SIR61 Extraordinary Customer Service
I've stayed at this hotel a number of times over the years. For me the location is great, with direct access to the major highways in the Boston areaI. It has one of the very best gym/recreational facilities I've ever experienced at a Starwood property. What truly distinguished the property for me throughout my most recent, relatively long-term stay was the superlative customer service, which is that elusive, most valuable attribute I seek in any company. Amanda, the front desk manager, is a stand out, she's consistently clear-sighted, cheerful, and effective. I travel constantly, the number of times I've received memorably good customer service in the last year is woefully small - Amanda and her team were so helpful that I actually told friends and colleagues how impressed I was (which almost never happens). I'm writing this review amidst too many other things to do because such rare attention to guest services deserves public acknowledgment.
December 19, 2012
Rated 4 out of 5 by Sullyinnyc Disappointed by corporate change
I was disappointed to find out a check-in that the lounge wasn't accessible to me anymore. It funny because it's something I've used when I travel with my family. We've enjoyed staying at your hotel, going for a swim in the morning and grabbing an OJ and muffin with my family while we relaxed in the hotel.
So instead of relaxing and not wanting or needing to do the buffet in the restaurant. We went for a swim (which is a wonderful perk) and went back to the hotel and checked out, to head into town get our breakfast. I know it may seem like a small insignificant thing but unfortunately that is now my memory of the hotel. Being offered that access for $20 is just insulting. It's one thing to no longer offer the service, stating it's a Platinum only service but another thing to offer "buy" my way back in. Since Gold is only a courtesy for upgrades I'm not really quite sure what having that status actually means.
I know this may seem petty but truly it isn't meant to be. I've been SPG since '99. I've spent quite a few years as platinum and then as gold. I even moved my corporate account to SPG Amex to ensure I got additional points. Just not quite sure why anymore.
July 14, 2014
Rated 5 out of 5 by BluedogTraveler Club Level worth it
Stayed at the Boston Colonial and one night we were got the complimentary upgrade to the Club level (on a Sun night). The Club level is so much nicer. Bigger room, tasty evening snacks (hot/cold), good/acceptable breakfast. The Boston Colonial North is conveniently located right off the freeway and there is a nice selection of restaurants within 10-15 min drive. We took the 1 down to the airport and we were surprised what a fast drive it was (within 30 min). You also get access to the health club next door but we didn't have time for that but it looked nice.
October 1, 2013
Rated 1 out of 5 by Chocowinity Disappointing Stay
I am a Gold member of the SPG program and I have had an enjoyable stay at this hotel previously, but not this time. At check-in, on a Sunday evening, I requested a room upgrade, or at least, a room on one of the upper floors. What I got was a room on the 3rd. fl, overlooking the loading dock + early AM truck noise!
August 7, 2014
Rated 5 out of 5 by iheartsheraton HUGE Room
I reserved a handicap-accessible room because my grandmother just had hip surgery and the grab bars seemed like a good idea. It was HUGE. She was very surprised and we were both impressed. As always, I love the pillow beds. The staff were also very helpful in tracking down some ibuprofen in the little store when her leg was acting up. We did not have a chance to try the restaurant but will next time. It is VERY EASY to get too - just off the highway. What a relief b/c we arrived in the middle of the night!
July 19, 2012
Rated 4 out of 5 by JD2272 A very comfortable stay at a great price
Hotel is very clean and well kept. Staff are very friendly and helpful. Would definitely stay there again.
August 6, 2014
Rated 2 out of 5 by Wendie Internet is not accessible for my mac
Internet in room is not working. Have to go to lobby to work, which is very inconvenient. Room was not available at regular checking in time. Get to assigned to a different room after 40 min wait. The room assigned was small and loud.
August 3, 2014
Rated 4 out of 5 by JoJo3 Beyond my expectations.
I recently stayed at the Sheraton Boston Colonial and enjoyed it immensely. The staff were most pleasant and helpful even though they were seriously busy with 4 weddings and a family reunion. The beds are most comfortable. There is a brand new shopping centre right behind the hotel with great restaurants. Very convenient location.
August 2, 2014
Rated 3 out of 5 by Christoph Not without problems...
After a delayed flight we experienced an apparently drunk staff member during check-in at 2AM.
Room was relatively spacious and in good enough shape but for the torn old curtains that did not darken the room sufficiently to sleep in the next day.
Hotel offers free shuttle service to nearest local train station. We requested a ride to the station with too little notice but the way the shuttle driver reacted was unprofessional and unacceptable.
This is not a hotel I am looking forward to come back to but with hotel rates in central Boston going through the roof ...
July 21, 2014
Rated 2 out of 5 by NotClean We were disappointed
We recently stayed overnight at this hotel. The entry way was very nice and the staff was friendly upon arrival. However, the room was not good. The wall paper was starting to come off. I then went into the bathroom. It was gross. It had ground in dirt that had clearly built up for years. There were small hairs on the bathroom floor and the towel we requested never came. We were given 3 towels for 4 of us. Since I would never give my kids a bath in that tub I didn't worry about it. I am not a person with germ issues so it had to be really bad for me to feel this way. The beds on the other hand were very comfortable.
August 16, 2012
Rated 1 out of 5 by Sheraton349 Dirty Rooms
I stayed here a couple of times for work. Each time the rooms were dirty and had a bad odor. The most recent stay being the worse. If it were not for the fact that it was so late at night when I checked in I would of left the hotel. Will not stay here again.
September 29, 2013
Rated 5 out of 5 by Cyclewag What you expect
Good hotel, friendly staff, good value, helps being near my company's HQ office.
May 11, 2013
Rated 2 out of 5 by wtttennis Confussed housekeeping
The hotel is an average hotel with average room. The pool and exercise facilities(though very nice and extensive) are in another building that is shared with an athletic club. Our room was never made up. Housekeeping knocked at 8:15 we asked them to come back in 20 mins. we would be gone, they never came back. It took 3 phone calls(at 10:00pm) to get the basics sent to the room. The manager did respond to correct and we are very happy with how she handled the problem.
July 22, 2014
Rated 1 out of 5 by om21 Service needs to improve
Horrible experience with the check in. I am a SPG member and had booked for a one night stay. Unfortunately I had sprained my ankle prior to my trip and I had a cane and had to wear an ankle brace on my foot to help me walked.
Arrived at night to check in. There was only 1 staff working on the reception desk and she was helping a guest who was trying to print some forms out from his computer. Somehow he kept finding issue with the print quality and they kept test printing and printing endlessly. Fine, I'm just unlucky to run into such guest.
Then what looks like the manager on duty saw the line for the reception desk was growing. He asked the person in front of me if he was checking in, the guy said he wanted to apply for the membership. The manager handed him some forms and then simply walked away. Funny he didn't even bother to ask me, clearly he saw I was limping and needed the cane to help me stand. He was gone before I even had time to react.
Eventually my turn came, took the reception 5 mins to check me in. She could have helped people with check in first since clearly the earlier guest is going to take a long time with the print request.
Anyhow, got my room key and limped my way to the room. Got to my room and my key didn't work. Great, now I have to go back to the reception desk! Also, the room seemed to be occupied, I see the lights are on and the do not disturb sign is hanging on the door.
Went back, explained the situation to the front desk. She said the lights are always on regardless and insisted that it was my room. Finally she agreed to check and called the room, and someone did pick up the phone. Surprise surprise! I was simply changed to another room. No upgrades, no breakfast, nothing offered for what I've gone through.
Funny that during this time, there was another guest at the desk complaining about the AC in her room not working. The reception told her to stay put in the room and someone will come to fix it.
To me Sheraton is a premier hotel brand and I have never been disappointed staying in a Sheraton hotel until now. I highly question how this hotel can be a Sheraton by the way it is run, I had better experience staying in motels and inns along the highway.
July 10, 2012
Rated 2 out of 5 by JoeDaddy A Bad Experience
The bathroom was extremely small for a man of my stature and the bed was uncomfortable.
July 25, 2014
Rated 5 out of 5 by Islandogg63 Sheraton Wakefield
Whenever I'm in the area on business, I stay at this Sheration, it's in a great location for what I have to do in the area.
July 24, 2014
Rated 1 out of 5 by JJC1966 Dirty dirty very dirty chair
Old hotel with old dirty chairs. I shouldn't have to take my time for them to replace an obviously dirty chair that management should have seen, I guess they don't go into their hotel rooms. I don't want points, I don't want a sorry - I just want to walk in a hotel room and realize it's clean and I can place my arm on an armrest. The desk chair armrest was wobbly, the room smelled musty. Shame
July 18, 2014
Rated 5 out of 5 by MKW9999 Super Nice Staff
Always a pleasure to stay there. Staff at the club lounge and the bar are great. Rooms are hit or miss but most of them are very nice.
July 22, 2014
Rated 1 out of 5 by Patty screwed up my daughters wedding night
I reserved a room for my daughter and her new groom for their wedding night, I requested that they have a room in "the tower" and that all expenses be charged to my credit card, I filled out an extra form to authorize these expenses. When they arrived the desk clerk was rude, they were not given a room in the tower instead were put in the "old" lower part of the hotel, and my daughter "the bride" had to use her credit card and all incidentals were charged to her, making a nice wedding gift into not a gift. Very dissapointing!
June 10, 2013