Rated 3 out of 5 by Christoph Not without problems...
After a delayed flight we experienced an apparently drunk staff member during check-in at 2AM.
Room was relatively spacious and in good enough shape but for the torn old curtains that did not darken the room sufficiently to sleep in the next day.
Hotel offers free shuttle service to nearest local train station. We requested a ride to the station with too little notice but the way the shuttle driver reacted was unprofessional and unacceptable.
This is not a hotel I am looking forward to come back to but with hotel rates in central Boston going through the roof ...
July 21, 2014
Rated 2 out of 5 by wtttennis Confussed housekeeping
The hotel is an average hotel with average room. The pool and exercise facilities(though very nice and extensive) are in another building that is shared with an athletic club. Our room was never made up. Housekeeping knocked at 8:15 we asked them to come back in 20 mins. we would be gone, they never came back. It took 3 phone calls(at 10:00pm) to get the basics sent to the room. The manager did respond to correct and we are very happy with how she handled the problem.
July 22, 2014
Rated 4 out of 5 by Sullyinnyc Disappointed by corporate change
I was disappointed to find out a check-in that the lounge wasn't accessible to me anymore. It funny because it's something I've used when I travel with my family. We've enjoyed staying at your hotel, going for a swim in the morning and grabbing an OJ and muffin with my family while we relaxed in the hotel.
So instead of relaxing and not wanting or needing to do the buffet in the restaurant. We went for a swim (which is a wonderful perk) and went back to the hotel and checked out, to head into town get our breakfast. I know it may seem like a small insignificant thing but unfortunately that is now my memory of the hotel. Being offered that access for $20 is just insulting. It's one thing to no longer offer the service, stating it's a Platinum only service but another thing to offer "buy" my way back in. Since Gold is only a courtesy for upgrades I'm not really quite sure what having that status actually means.
I know this may seem petty but truly it isn't meant to be. I've been SPG since '99. I've spent quite a few years as platinum and then as gold. I even moved my corporate account to SPG Amex to ensure I got additional points. Just not quite sure why anymore.
July 14, 2014
Rated 1 out of 5 by JJC1966 Dirty dirty very dirty chair
Old hotel with old dirty chairs. I shouldn't have to take my time for them to replace an obviously dirty chair that management should have seen, I guess they don't go into their hotel rooms. I don't want points, I don't want a sorry - I just want to walk in a hotel room and realize it's clean and I can place my arm on an armrest. The desk chair armrest was wobbly, the room smelled musty. Shame
July 18, 2014
Rated 2 out of 5 by BA8910234 This hotel needs help
Parking was good. Location was accessible from interstate. From the moment I checked in trouble started - with apologies about the accommodation I was supposed to have because the room type was not available.... It took over 30 minutes total to check in. After trying to locate an acceptable room, I was given a room that had a major leak/condensation problem in the window (ground floor too). There were towels piled up on the sill, so they were aware. Then on to the next room where the door stuck because the floor was heaved. Then my lounge key didn't work. Then there were no in room dining menus, to which room service hung up on me 2 times. It took 20 minutes to get a menu. Once ordered, dinner was delivered timely, however the item ordered didn't match the description on the menu. Overall my stay was not pleasant and it reminded me why I do not stay here.
June 25, 2014
Rated 5 out of 5 by JimLetsGoMets Perfect location
Great service from Jim Siano and Michelle at the front desk. SPG recognition gave us access to an upgraded room. Thank you both for your wonderful hospitality.
The hotel has very easy access to Rte. 128/95 which lead to where you'll want to go. Very close by is a high end, outdoor shopping area that just opened up. Great stores and restaurants. We did Newburyport, Salem, and Boston in two days.
We'll probably go back for another weekend before the summer is over. This is a no brainer1
July 4, 2014
Rated 5 out of 5 by George13N Wakefield Colonial
It's difficult to write a comprehensive review about a hotel after staying only two days. But, for a two-day stay, you rate based on the least number of issues, and I had none.
July 19, 2014
Rated 4 out of 5 by jvv2014 jvv2014
Nice and clean hotel, but needs updating. We had difficulty accessing the wi-fi in the room and free wi-fi is included on our reservation
July 19, 2014