Rated 2 out of 5 by JAL1234 Old and Tired
Ripped carpets, wallpaper peeling, terrible ventilation. On top of that the website and your staff mislead us on the location of the pool. It was not communicated directly that it was offsite. I will never stay there again, and I will ensure my business partners will not either. Integrity is lacking, and that is inexcusable in a business.
February 25, 2014
Rated 3 out of 5 by Fbt230 Cleanliness unsatisfactory
In my room,I noticed a spot on the toilet seat and I attempted to wipe it off only to discover it appeared to be feces from a previous guest. It was too late for me to contact anyone and I was ready for bed so I had to scrub the bathroom myself. this was DISGUSTING, I could not wait to get out of the room the next morning
February 15, 2014
Rated 1 out of 5 by Mike1234 Dated hotel
I checked in to the hotel with no recognition as an SPG Gold member. The room they put me in had no hot water and little water pressure to the point where I couldnt even shower. I called the front desk and they asked if I wanted maintenance to come and "look at it". With an hour before I had to be at a dinner party, this was not an option. So I ended up in a tiny room with 2 double beds. Not a pleasant situation for my wife and I on a one night getaway. One other couple traveling with us had also complained about their room.
April 18, 2012
Rated 5 out of 5 by BluedogTraveler Club Level worth it
Stayed at the Boston Colonial and one night we were got the complimentary upgrade to the Club level (on a Sun night). The Club level is so much nicer. Bigger room, tasty evening snacks (hot/cold), good/acceptable breakfast. The Boston Colonial North is conveniently located right off the freeway and there is a nice selection of restaurants within 10-15 min drive. We took the 1 down to the airport and we were surprised what a fast drive it was (within 30 min). You also get access to the health club next door but we didn't have time for that but it looked nice.
October 1, 2013
Rated 5 out of 5 by SIR61 Extraordinary Customer Service
I've stayed at this hotel a number of times over the years. For me the location is great, with direct access to the major highways in the Boston areaI. It has one of the very best gym/recreational facilities I've ever experienced at a Starwood property. What truly distinguished the property for me throughout my most recent, relatively long-term stay was the superlative customer service, which is that elusive, most valuable attribute I seek in any company. Amanda, the front desk manager, is a stand out, she's consistently clear-sighted, cheerful, and effective. I travel constantly, the number of times I've received memorably good customer service in the last year is woefully small - Amanda and her team were so helpful that I actually told friends and colleagues how impressed I was (which almost never happens). I'm writing this review amidst too many other things to do because such rare attention to guest services deserves public acknowledgment.
December 19, 2012
Rated 1 out of 5 by Joepag Jan 18
The best part of my stay was the breakfast staff. They were great! The room was tiny. The bathroom was tiny no fan making it tough to get ready to shave and have my wife get ready. We arrive during snow and parking lot was a mess as was walkway. Instead of plowing during the day snow, Snow plow was plowing late that night making it difficult to fall asleep . We checked out early and spent next night at an acceptable hotel.
January 20, 2014
Rated 5 out of 5 by iheartsheraton HUGE Room
I reserved a handicap-accessible room because my grandmother just had hip surgery and the grab bars seemed like a good idea. It was HUGE. She was very surprised and we were both impressed. As always, I love the pillow beds. The staff were also very helpful in tracking down some ibuprofen in the little store when her leg was acting up. We did not have a chance to try the restaurant but will next time. It is VERY EASY to get too - just off the highway. What a relief b/c we arrived in the middle of the night!
July 19, 2012
Rated 2 out of 5 by NotClean We were disappointed
We recently stayed overnight at this hotel. The entry way was very nice and the staff was friendly upon arrival. However, the room was not good. The wall paper was starting to come off. I then went into the bathroom. It was gross. It had ground in dirt that had clearly built up for years. There were small hairs on the bathroom floor and the towel we requested never came. We were given 3 towels for 4 of us. Since I would never give my kids a bath in that tub I didn't worry about it. I am not a person with germ issues so it had to be really bad for me to feel this way. The beds on the other hand were very comfortable.
August 16, 2012