Rated 2 out of 5 by TubWeary Bathtub/Shower- Gross!
You can tell that the hotel has been updated in recent years but the tub/showers have definitely been neglected. I had to change rooms due to the mold/mildew. Then in the new room there wasn't such a problem with mold but no one has ever spent time to truely clean the bottom of the tub. The surface had texture built in to prevent people from slipping but it was discolored. There were white streaks where you could tell a cleaning product had been applied on the walls and it had dripped down and drained out but it appears no one has ever really scrubbed the bottom of the tub. I scrub the bottom of my tub at home and am able to remove the dirt from the textured tub bottom...why can't the hotel do the same?
August 25, 2014
Rated 2 out of 5 by Traveling4Treatment Property not worthy of the Sheraton name
The facility is older in design, which would be fine if it was well maintained - unfortunately it isn't. We experienced worn carpeting throughout, while in the room we encountered water stains on the ceiling, a bathroom door with obvious humidity damage, and a cooling system that was ill-equipped to keep the room comfortable in the daytime heat. We called the hotel directly at the time of booking to request a refrigerator, but the request wasn't notated on the reservation - luckily they were able to secure one for us. Upon check out another guest was complaining about their requests for a roll-away bed and refrigerator not being notated on their reservation, so this appears to be a process/property/management issue. It is disappointing that Sheraton doesn't appear to have adequate quality control processes in place to ensure a consistent, quality experience when staying at their properties.
August 26, 2014
Rated 5 out of 5 by Pat6868 Love staying at this hotel!
We've stayed many, many times at this hotel and their service, attention to detail and the hotel ambiance is consistently perfect. We have found every staff person to be wonderful, but Julie Collins on the front desk, Georgie in the Club Room and Jackie Matula at the Sheraton Bar go above and beyond! Highly recommend staying here!
August 1, 2014
Rated 5 out of 5 by AFA46 Nice reception from Michelle
We have stayed here a dozen or more times. Always comfortable, enjoy the bar and the health club. And also enjoyed the warm welcome from Michelle at the front desk. Thanks
August 19, 2014
Rated 5 out of 5 by OrandAl Better than many hotels with much higher spg point value
An extremely friendly hotel with a staff that goes way beyond my expectations in making me feel like I am an important part of their family. The facilities are outstanding and the bed extremely comfortable. The hotel is clean and efficient. This is a great place to stay when visiting Cape Anne or Salem and is an easy ride into downtown Boston.
August 18, 2014
Rated 4 out of 5 by SigningGirl22 need slight improvement but good overall
My room was quite comfortable overall, but I did notice that there were candy wrappers in the bureau drawers and someone's false eye lashes in the desk drawer. There was something undesirable in the corner at the base of the window drapes but I didn't investigate to see exactly what it was. The issues I saw had to do with the level of work done or not done by chambermaids. However, the room was nice overall and my request for a refrigerator and microwave were granted promptly. My room was very quiet and I felt safe at all times. The conference rooms were nice and very comfortable. Overall, my experience at your hotel was a very positive one.
August 4, 2014
Rated 5 out of 5 by JimLetsGoMets Perfect location
Great service from Jim Siano and Michelle at the front desk. SPG recognition gave us access to an upgraded room. Thank you both for your wonderful hospitality.
The hotel has very easy access to Rte. 128/95 which lead to where you'll want to go. Very close by is a high end, outdoor shopping area that just opened up. Great stores and restaurants. We did Newburyport, Salem, and Boston in two days.
We'll probably go back for another weekend before the summer is over. This is a no brainer1
July 4, 2014
Rated 4 out of 5 by Bill1938 This hotel was very responsive to our needs
Valerie, Laura and Julie were excellent in many ways, and they went out of their way to be helpful.
The Club room was certainly undersized for the amount of traffic that tried to use it.
August 13, 2014