Rated 2 out of 5 by Travelguy999 Worst SPG experience I've had in years.
Traveled throughout Massachusetts over the past several days and stayed at various mediocre hotels along the way... I was really looking forward to staying at an SPG property because of numerous past experiences that were nothing short of positive and spectacular.. With that being said, I also maintained platinum status for a few years as I use to travel quite frequently.
I Booked a traditional king at the Wakefield conference center and expected the traditional SPG exceptional level of accommodations I became accustomed to over the past few years.
Upon arrival, I was placed into a room with two double beds... I'm 6'3" and 250lbs.... A double bed just wasn't going to work. I Called the front desk to switch to a king room..... To my dismay, I was given the smallest room.....ever.
As requested, the room had a king size bed, but there was barely any room to move around it. The Room decor was old, dark, window ac unit was loud, and bathroom was so small it didn't even have a towel rack. The half sink, was so small, it barely had room for my toiletry bag. There was such little space, between the half sink and toilet, I barley fit.
Pretty much the worst experience I've had in an SPG property in years. Totally unexpected, lackluster experience.... however, I did fit in the bed.
September 10, 2014
Rated 3 out of 5 by DrSaad Older property
The hotel lobby is spacious and appears remodeled recently, however, the rooms on the club level, although clean were remodeled on a budget.
Alarming was arriving to my room and the door lock was engaged to keep the door open; had the room been given to someone else or is this the way the maid left it?
The hotel served its purpose, but with all the better maintained properties in the Boston area I would leave this as a last resort.
September 4, 2014
Rated 1 out of 5 by artsy11 Hot room, Staff Unhelpful
The list of issues we had with the hotel is lengthy - and we were never helped when we asked:
Air was not working well / at all and it was 85-90 outside
Bathroom had Black Mold
We never had the room cleaned when asked
Bar Service was rude
Front desk did not help with any issues
WiFi never worked
September 3, 2014
Rated 5 out of 5 by Nonnib Wonderful, helpful staff!
We were so pleased with the helpfulness of the staff, everyone from the housekeeping crew to the chef to the management was pleasant and interested in how we were doing.
We wee especially pleased with two employees: Cherelle in the restaurant was very helpful in dealing with food allergy issues and my little one fell in love with her! Valerie at the front desk always had a smile and was able to answer every question we had.
September 1, 2014
Rated 5 out of 5 by Joy323 Very friendly and responsive staff
This is the 4th time me and my family have stayed here. Comfortable, friendly and welcoming. We'll be back.
September 2, 2014
Rated 1 out of 5 by ccox sheraton review aug 2014
not up to a Sheraton standard
September 2, 2014
Rated 2 out of 5 by TubWeary Bathtub/Shower- Gross!
You can tell that the hotel has been updated in recent years but the tub/showers have definitely been neglected. I had to change rooms due to the mold/mildew. Then in the new room there wasn't such a problem with mold but no one has ever spent time to truely clean the bottom of the tub. The surface had texture built in to prevent people from slipping but it was discolored. There were white streaks where you could tell a cleaning product had been applied on the walls and it had dripped down and drained out but it appears no one has ever really scrubbed the bottom of the tub. I scrub the bottom of my tub at home and am able to remove the dirt from the textured tub bottom...why can't the hotel do the same?
August 25, 2014
Rated 5 out of 5 by Pat6868 Love staying at this hotel!
We've stayed many, many times at this hotel and their service, attention to detail and the hotel ambiance is consistently perfect. We have found every staff person to be wonderful, but Julie Collins on the front desk, Georgie in the Club Room and Jackie Matula at the Sheraton Bar go above and beyond! Highly recommend staying here!
August 1, 2014