Rated 5 out of 5 by Pat6868 Love staying at this hotel!
We've stayed many, many times at this hotel and their service, attention to detail and the hotel ambiance is consistently perfect. We have found every staff person to be wonderful, but Julie Collins on the front desk, Georgie in the Club Room and Jackie Matula at the Sheraton Bar go above and beyond! Highly recommend staying here!
August 1, 2014
Rated 5 out of 5 by OrandAl Better than many hotels with much higher spg point value
An extremely friendly hotel with a staff that goes way beyond my expectations in making me feel like I am an important part of their family. The facilities are outstanding and the bed extremely comfortable. The hotel is clean and efficient. This is a great place to stay when visiting Cape Anne or Salem and is an easy ride into downtown Boston.
August 18, 2014
Rated 4 out of 5 by SigningGirl22 need slight improvement but good overall
My room was quite comfortable overall, but I did notice that there were candy wrappers in the bureau drawers and someone's false eye lashes in the desk drawer. There was something undesirable in the corner at the base of the window drapes but I didn't investigate to see exactly what it was. The issues I saw had to do with the level of work done or not done by chambermaids. However, the room was nice overall and my request for a refrigerator and microwave were granted promptly. My room was very quiet and I felt safe at all times. The conference rooms were nice and very comfortable. Overall, my experience at your hotel was a very positive one.
August 4, 2014
Rated 4 out of 5 by Bill1938 This hotel was very responsive to our needs
Valerie, Laura and Julie were excellent in many ways, and they went out of their way to be helpful.
The Club room was certainly undersized for the amount of traffic that tried to use it.
August 13, 2014
Rated 4 out of 5 by JDM809 Good, Clean Hotel
The hotel was extremely clean and comfortable. I had a group staying and had a few miscommunications - However, staff was very responsive to correcting all.
August 13, 2014
Rated 5 out of 5 by JimLetsGoMets Perfect location
Great service from Jim Siano and Michelle at the front desk. SPG recognition gave us access to an upgraded room. Thank you both for your wonderful hospitality.
The hotel has very easy access to Rte. 128/95 which lead to where you'll want to go. Very close by is a high end, outdoor shopping area that just opened up. Great stores and restaurants. We did Newburyport, Salem, and Boston in two days.
We'll probably go back for another weekend before the summer is over. This is a no brainer1
July 4, 2014
Rated 1 out of 5 by Chocowinity Disappointing Stay
I am a Gold member of the SPG program and I have had an enjoyable stay at this hotel previously, but not this time. At check-in, on a Sunday evening, I requested a room upgrade, or at least, a room on one of the upper floors. What I got was a room on the 3rd. fl, overlooking the loading dock + early AM truck noise!
August 7, 2014
Rated 4 out of 5 by JD2272 A very comfortable stay at a great price
Hotel is very clean and well kept. Staff are very friendly and helpful. Would definitely stay there again.
August 6, 2014