Rated 2 out of 5 by oscarito Horrible restaurant experience ( hot)
I regret I am staying at this hotel. I am totally sweating as we speak, had dinner with a huge team from my company ( Honeywell) at the Amici Restaurant, which air conditioning was turned off. I did share the room and restaurant was hot 2 times with the waiters, Nothing was done. Also we ordered expensive wine bottles. The red wine bottles were also hot. I would expect the wine will be at the refrigerator and keep them at 18-16 C, as it should be for red wine. Dinner was good ( food quality) but the kitchen was slow., and brought the last dishes 30-40 minutes after they brought the first ones.. we were a table of 12 people.. Very disappointing,
April 21, 2015
Rated 1 out of 5 by CharlesT Dirty enviroment & Unfriendly Staff
At check in I was not recognized as a gold member and was not offered access to the club.
At check out the front desk did not want to print out the bill. After my persistence they printed a copy but refused to go over the bill.
I believe my reservation included breakfast but they did not even want to discuss it and charged me.
The outside patio was not cleaned for three days. The tables were dirty and there was cigarette butts all over the floor.
Avoid staying at this location.
November 7, 2014
Rated 4 out of 5 by Dale2 Dining Menu
Consider a review of the Restaurant Menu.
I think a more varied selection at better prices should be considered.
September 7, 2014
Rated 5 out of 5 by Calidos Sheraton make me so Happy !
I really enjoy stay in Sheraton. My job stay is more pleasant in sheraton. The people are nice and helpful. Thank U
September 1, 2014
Rated 5 out of 5 by Charlie8a Excellent Service and Stay
Excelent hotel in the business and corporate area in Mexico City (Santa Fe). Just a few steps from our corporate office. We stayed for about 9 nights and the hotel staff service was great. They really care about you and your comfort. Hotel is near to nice mall centers like: Samara, Centro Santa Fe and Punto Santa Fe. Many restarurants in the area you can go and try every day of your stay. I did really enjoyed staying at Sheraton Santa Fe Hotel.
August 26, 2014
Rated 5 out of 5 by Josh1477883 Fascinating experience
Excellent hotel, great location, very attentive staff. I wasn't expecting the kind of quality I found at my stay.
Great experience to repeat
August 25, 2014
Rated 5 out of 5 by clkaka Sheraton Santa Fe, DF -- a GREAT stay!
Excellent hotel with a superb staff. My wife "CC" and I stayed here 21-25 July 2014 and we were VERY happy! Great suite, with a large wrap-around balcony, beautiful common-areas and a good gym. Wonderful service from front desk to club room staff (thank you Gustavo!) and all other departments too. This is a well run hotel in a nice Santa Fe location. We have stayed at many other Mexico City hotels, sometimes for weeks at a time, but this Sheraton is special -- you should stay here too, you will like it!
July 26, 2014
Rated 5 out of 5 by Mex2014 Good hotel
Nice hotel with very friendly staff
July 7, 2014